Citadel Credit Union

Was there last week, i think the teller's name was Mary but not sure. I had to renew my passport at…read morethe courthouse. The courthouse needed a check, and would not take any other form of payment. Who carries checks around? Lucky for me it was a nice day out and i could walk to this bank. Mary quickly rose to the challenge and issued me the certified check that i needed. Explained how it worked and was as nice as could be. Thank you!

TD Bank was our bank when we lived in the east. It had it all: great customer service, customer…read morefriendly hours (by that, I mean being opened after 5:00pm and on Saturday), and an efficient online banking system. Loved 'em. Unfortuantely, they are not located in the West (yet) although I keep encouraging them to do so. Patrick C., in particular, rocks. He helped with with a time-sensitive transaction that involved overnighting a package to me. Not only did he make it happen and see that Fedex picked up the package, but he called the next day to ensure that I had received it. Now, that's service! I wish all banks would follow the TD model which is completely customer-focused.

Chase Bank

3.7

(3 reviews)

I was having difficulties accessing my online accounts when Monroeville employees Brandon and Lou…read moresaved the day! They not only enabled me to regain access to my accounts, they were patient and respectful while doing so. Thank you guys! You're the best!

Chase bank is absolutely the best. They are extremely accommodating. Always right there to answer…read morequestions and be helpful. The only drawback is that it is in town and finding parking is not always easy. But not enough of a drawback to leave them.

Franklin Mint Federal Credit Union

I have been a member since 1987. The errors that have been made over the years are unacceptable…read more Transfered money to a clients account, took a car loan out of my account and i do not have a car loan. Errors in depositing transaction. Errors in my statement of calculations. Last Saturday was the last straw my husband went to deposit my business checks and he waited 30 minutes at window. The person asked if he could come in. He came in and due to it being business transactions they said they could not do it because they were too busy and to leave it. He did not leave the checks because the last time they misplaced them for over a week lost. Today's mission is to find a new bank.

Was a customer with FMFCU for almost 18 years. Line of credit, checking, savings, 2 car loans. One…read moreof my payments was late in 18 years because of bank error transferring money from my other bank. Had never been late in any of my payments for 18 years. They reported it to credit bureaus and lowered my credit score. They would not overturn it. Do not do business with these people. No loyalty or common sense.

Wells Fargo Bank

(2 reviews)

I am noticing a decline in the quality of all areas from this bank. After 30 years giving them my…read morebusiness I have decided to leave.

Marisela Rodriguez was a joy to work with. She had just the right amount of persistence and…read morepatience. I went in to apply for a personal loan, and if it wasn't for Marisela's assistance I wouldn't be siting here feeling more comfortable about my financial security. She walked me through the steps and fought to get me the lowest interest rate that she could. She followed up with me countless times when certain paperwork was needed, and even though I was slow to respond, she was always there with an answer as soon as I had a question. Thank you so much!!!!!! Sincerely, A very happy wells fargo customer

Wells Fargo Bank

2.6

Had a complicated situation with my sister's account after she passed away, it is way too long of a…read morestory to try make a review out of. I just wanted that the management people and everyone involved went out of their way to help me resolve the situation. The amount of time and effort thry put in for me was far beyond what I had previously experienced with a bank. I highly recommend this branch because of their professionalism and their "do what ever it takes" approach to help their customers.

I took my elderly mother to open an account. No one welcomed us or asked why we were there. After I…read morereached out someone 's desk to let them know why we were there, they said we need to make an appointment. Finally someone helped but failed to mention that there was a promotion. Terrible work ethic, I mean, it's Wells Fargo after all. They never pick up the phone either. Go yo another location and save time and money.

PNC Bank

Very thankful for the expedient and professional interaction with Ritu after the death of a family…read moremember. I was the Executor and a bit stressed about how to close an account. Ritu knew exactly what to do and efficiently did so. Thank you Rita. You are surely a Gold Medalist in the banking world. Don

Terrrttiboe service!!!! Workers don't help at all!! And takes them forever to do literally…read moreanything. Was in the there for 20 minutes they sent me to a difffent branch lmao. Never use this PNC for anything!!!!!

Citizens Bank

1.8

I'm closing my accounts there as they are absolutely ridiculous. They deny and defy every time you…read moreuse your debit card. I have thousands in my account but they declined my 17.00 order at Wawa. This happens time and time again. I don't know if they are using AI to decline payments,but I'm sick of this bank.

Be careful with Citizens CD maturation. I have worked with Citizens Bank for many years. I renewed…read moremy CD and it had matured but I didn't receive any notification. In the end, I lost one month's interest and incurred a $50 penalty. Citizens is not kind enough to provide information in advance.

Founders Bank

1.0

(1 review)

Opened a new account for my college student son and they seem to have enrolled him in some…read moreoverdraft protection we never wanted. Transfers in take extra days, so the account didn't always have funds on time. They would allow the small purchases, but then asses $32 fees over and over. A $400 account had almost $300 in "convenience" fees for micro purchases. We never knew was happening, the balance was slowly disappearing and they of course tell us to read the fine print. CLOSING account for sure!

Treasure Trove Foreign Currency Exchange

4.2

(48 reviews)

Fantastic currency exchange. Mark is extremely helpful…read more I have been using Treasure Trove for over 20 years. They always have the currency I need at the best exchange rates. Do not use the exchanges at the airport as they are very expensive compared to Mark. Note, this is cash only, but in a very safe location.

In & out the building in 4 minutes Cash in hand. Place takes cash only. Mark was nice and efficientread more

Currency Exchange International

3.7

(10 reviews)

They do exactly what they say they do...exchange currency. The gentleman i dealt with was very…read moreknowledgeable and explained everything very well.

This little currency kiosk in the middle of the mall was a bit tricky to find on the map, but I was…read moreable to find it with the help of online photos from others. At the time of the visit, you'll want to look for a kiosk rather than any storefront, like there used to be in some past photos. The exchange rate was a bit expensive and you'd expect it to be not as good compared to getting the exchange in a local country, but at least it's convenient and readily available. This kiosk is nice to have if you're traveling soon and can't wait for your bank to get your currency cash in, but be sure to check that they have the currency you're looking for before showing up. The process of the exchange was smooth and hassle free otherwise, and it's convenient to use if you don't want to go down to Philadelphia.

Trumark Credit Union

3.5

(8 reviews)

I wish I had checked the BBB before trusting TruMark. If I had, I would've seen that I'm not the…read morefirst person to lose money here and get shrugged off. My experience isn't unique it's part of a pattern. TruMark has shown a habit of not protecting customers' funds and not caring when serious harm is done. If you're considering banking here, check the BBB reviews first and ask yourself if you're willing to risk your life savings on a place that treats customers this way.

It took them ten days to return a call to open an account. Is this the way to do business?read more

Chase Bank

3.5

The client service team at this Chase Bank location in Morristown always provide terrific service…read moreand always make me feel like a valued customer. It doesn't matter whether I need their on-site assistance for a simple transaction like a deposit or withdrawal or a more complex transaction like managing my investments or originating a mortgage to help me buy my first home, the associates at Chase Bank in Morristown - from the tellers to the banking products specialists - either know the answer I need or know who to ask to get the answer I need right away. I've never walked out of this branch unsatisfied with the associates' attitude, service, or knowledge of their products.

I went into this Chase to move money from one account to another. Greg helped me and was extremely…read moreprofessional and friendly in assisting me with the transfer even though I had came in slightly frazzled and in gym clothes. I had never entered this location before but was happy with my experience and would definitely recommend.

AAA Central Penn

3.3

(7 reviews)

Terrible customer service today. All I was trying to do was purchase something from their travel…read moresection and they acted like it was too much trouble to take my money. First of all, the check in clerk (a fill-in during a lunch break) was helping the man in front of me. It took forever, and it was obvious that she was going out of her way to find information that he should have brought with him. That in itself was not the problem, though. I can wait my turn. While I was waiting, though, a man walked in and instead of getting in line behind me, walked right over to one of the windows. Apparently, he didn't have his card, but the clerk, who saw that he hadn't even checked in, told him to come over, he'd help him. Then, when the man in front of me was finally finished, I moved up. When I told the clerk what I wanted, her expression and body language made it perfectly clear that she didn't want to process my purchase. Just then another customer entered and she immediately told me I had to wait so she could check in the person behind me because "this will take awhile." REALLY? I just stood there and waited while she helped the man in front of me and another man bypassed check-in entirely, and she doesn't want to make another customer wait while she rings up my purchase??? Unbelievable. Then the regular clerk returned, the fill-in said "oh you're back" and walked away without a word to me and without telling the other clerk what I was waiting for. I've been a Central Penn AAA customer for many years and have never been treated so rudely.

I have never had any problems with AAA Central Penn. I appreciate the services they offer and I'd…read morelike to think that those who have said they had an experience with rude people, perhaps misinterpreted busy answers with rude answers. When I see reviews being extremely critical of a place that has always seemed great to me, i'm sad that they only gave them one chance. if I encountered a rude person I would either assume they were busy, or I'd just brush it off as that person, and not blame the whole companyunless every time I went in there I encountered that person being rude. but, they have always been polite and helpful in my experience over 30-some years. But of course, I don't know the situation so maybe they did encounter one or two people that didn't answer as kindly as they would have liked. The other day I had to call them for roadside service and I was in a hurry and told the dispatcher. I didn't really think it would help because usually most people would say they were in a hurry and probably are, but I was pleasantly surprised at how hard the tow truck driver tried to reach me quickly. It took longer than I expected and he expected, but he got stuck in traffic where a road was unexpectedly closed. I so much appreciated that he kept in touch with me, to let me know why. And I could tell he was frustrated that he couldn't get to me as quickly as he wanted to. So I knew he was trying. This experience was very positive for me, despite the fact that it took a while. But that wasn't the fault of AAA or the tow truck driver. The dispatcher at AAA went out of her way to make my experience a good one.

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Andrew M.

9 years ago

Scum and rude. They are short sighted and extremely rude.

Citadel Credit Union - banks - Updated July 2026

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Had a great experience! Dealt with Bridge and he couldn't have been more kind and helpful. He was…read morefriendly and professional and got done what I needed quickly and efficiently.

WSFS Bank

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First Resource Bank

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A BIG shout out to Kaitlyn Pacheco with First Resource Bank!…read more We have been with First Resource since they came on the scene around 2005. They are consistently helpful, cheerful, knowledgeable, patient and understanding. It is rare to find such remarkable customer service. Today I received assistance from Kaitlyn Pacheco with First Resource Bank. She helped me figure out a messy and confusing issue I was having. Wow! What a gem she is! She is the epitome of an employee with fabulous customer service skills. When I got off the phone with Kaitlyn I felt pleased she solved my problem and I wasn't grumpy like when I am after dealing with a certain huge Philadelphia health care company. Kudos to Kaitlyn and the other First Resource employees who treat us with respect and work hard to earn our business.

We moved to First Resource Bank a few years ago. They are so responsive and everyone is…read moreknowledgeable. The people who answer the phone are able to help out with just about anything. Especially Antoine who is so helpful and a really nice person!

Trumark Credit Union

I became a customer at Trumark when they offered me an outstanding mortgage rate a few years ago…read more Visiting their branch at the Gateway Center, Wayne, is always a very pleasant part of my day because they treat everyone with the greatest of expertise, courtesy and friendliness. I have had the same helpful experience also whenever I have called their head office. They truly understand customer service. Thank you!

I went to the bank yesterday at the end of the day to make a car payment. I did not have a mask on…read moreand did not know that one was required. I was greeted by a surly bank teller you said to me "you need to put your mask on." I did not hear him, so I asked him to repeat himself. Very rudely and loudly he said "YOU NEED TO PUT YOUR MASK ON." I told him he was being rude and reminded him about the magic word we all learn in kindergarten "Please." I said to him how about "Please put a mask on." He repeated, in an angry tone, "please put your mask on." I placed my mask on and went to the teller next to him For the record, I noticed two other employees in the small office in the back working without masks on. Rules for thee, not for me? I had considered setting up my banking at TruMark out of convenience, but no longer. Once my car is paid off, I'm done with them. Customer service is so important to me and quite frankly this interaction left me puzzled and speechless.

Td Bank

3.7

(3 reviews)

I became a TD customer after my bank was purchased by them. I was a little leary at first, because…read moreI like small, locally-owned banks. I was pleasantly surprised that they made no radical changes, kept the good customer service and hours, and I really like their online banking system. Now, if they would only expand West! They are limited to the East Coast at this time.

I have just opened a very complicated business account at this bank. The bank manager, Kimberly…read moreRosario has been awesome to work with. She has been very accommodating with signers located in different states and the required escrow account language we required. I highly recommend Kimberly and this TD Bank location!

Citizens Bank

4.0

(1 review)

The bank is located inside The Acme. I am not a fan of this grocery store, but I needed to get to…read morethe bank. They have great Saturday hours. They close at three which is great compared to the other Citizens' that close at 12 or 1 o'clock. It was my first time here and I needed to speak with a manager about an issue, and someone was readily available when I went in. The bank is quite dated, but the people who are working there were very pleasant and made it very easy experience. My issue isn't quite resolved, but I was ensured that would be worked on Monday. I would most certainly come back to this bank to deal with my banking needs. Unfortunately, I am not pleased with Citizens altogether. I am thankful that today's experience went well.

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