Chase Bank

Was there last week, i think the teller's name was Mary but not sure. I had to renew my passport at…read morethe courthouse. The courthouse needed a check, and would not take any other form of payment. Who carries checks around? Lucky for me it was a nice day out and i could walk to this bank. Mary quickly rose to the challenge and issued me the certified check that i needed. Explained how it worked and was as nice as could be. Thank you!

TD Bank was our bank when we lived in the east. It had it all: great customer service, customer…read morefriendly hours (by that, I mean being opened after 5:00pm and on Saturday), and an efficient online banking system. Loved 'em. Unfortuantely, they are not located in the West (yet) although I keep encouraging them to do so. Patrick C., in particular, rocks. He helped with with a time-sensitive transaction that involved overnighting a package to me. Not only did he make it happen and see that Fedex picked up the package, but he called the next day to ensure that I had received it. Now, that's service! I wish all banks would follow the TD model which is completely customer-focused.

Franklin Mint Federal Credit Union

I have been a member since 1987. The errors that have been made over the years are unacceptable…read more Transfered money to a clients account, took a car loan out of my account and i do not have a car loan. Errors in depositing transaction. Errors in my statement of calculations. Last Saturday was the last straw my husband went to deposit my business checks and he waited 30 minutes at window. The person asked if he could come in. He came in and due to it being business transactions they said they could not do it because they were too busy and to leave it. He did not leave the checks because the last time they misplaced them for over a week lost. Today's mission is to find a new bank.

Was a customer with FMFCU for almost 18 years. Line of credit, checking, savings, 2 car loans. One…read moreof my payments was late in 18 years because of bank error transferring money from my other bank. Had never been late in any of my payments for 18 years. They reported it to credit bureaus and lowered my credit score. They would not overturn it. Do not do business with these people. No loyalty or common sense.

Citadel Credit Union

2.1

(11 reviews)

I had no issues with Citadel until recently when I missed one payment on my auto loan. As a result,…read morethey blocked access to my checking and savings accounts. More recently, I noticed that I couldn't use my credit card, which seemed odd since I had available credit and had just made a payment. When I spoke with a representative today, very rudely, they informed me that because I was late on my auto loan payment, I wouldn't be able to use my credit card for six months. In addition to that, I must make consistent payments for the next six months to regain access. This is shocking to me, especially considering that I have always made my payments on time. I'm beyond frustrated with how rigid this institution is, especially toward loyal customers! These people are off their rockers!!

This is the third time I teller has been absolutely rude. First time I tell her told me I can't use…read moremy card to make a deposit. I have to actually write or give my account number. They weren't very nice about it. Second time the teller told me not to use the drive-through to make deposits that I should be using the ATM. Guess I was bothering them and today I noticed they had new canister delivery system, and the door on the unit I was parked at was shut. I see the teller drinking her ginger ale playing on her phone so I hit the button to call her to see if she can send the carrier. She immediately responds. "You need to hit the green button to open the door". Instead of playing on her phone She could've called over while I was sitting there waiting especially if she knew why I was waiting and told me. But that would be good customer service and they don't do that there . This is the worst branch ever. I hate going to this branch and only do so if necessary. The staff are just rude and lack basic customer service skills. I'm shocked that they have more than one star on here.

Wells Fargo Bank

(2 reviews)

I am noticing a decline in the quality of all areas from this bank. After 30 years giving them my…read morebusiness I have decided to leave.

Marisela Rodriguez was a joy to work with. She had just the right amount of persistence and…read morepatience. I went in to apply for a personal loan, and if it wasn't for Marisela's assistance I wouldn't be siting here feeling more comfortable about my financial security. She walked me through the steps and fought to get me the lowest interest rate that she could. She followed up with me countless times when certain paperwork was needed, and even though I was slow to respond, she was always there with an answer as soon as I had a question. Thank you so much!!!!!! Sincerely, A very happy wells fargo customer

Wells Fargo Bank

2.6

I took my elderly mother to open an account. No one welcomed us or asked why we were there. After I…read morereached out someone 's desk to let them know why we were there, they said we need to make an appointment. Finally someone helped but failed to mention that there was a promotion. Terrible work ethic, I mean, it's Wells Fargo after all. They never pick up the phone either. Go yo another location and save time and money.

Horrible Bank. Run don't walk. I will be closing my account due to their ineptness and turning off…read moremy debit card, leaving me with no way to get my money.

PNC Bank

Very thankful for the expedient and professional interaction with Ritu after the death of a family…read moremember. I was the Executor and a bit stressed about how to close an account. Ritu knew exactly what to do and efficiently did so. Thank you Rita. You are surely a Gold Medalist in the banking world. Don

Terrrttiboe service!!!! Workers don't help at all!! And takes them forever to do literally…read moreanything. Was in the there for 20 minutes they sent me to a difffent branch lmao. Never use this PNC for anything!!!!!

Citizens Bank

1.8

I'm closing my accounts there as they are absolutely ridiculous. They deny and defy every time you…read moreuse your debit card. I have thousands in my account but they declined my 17.00 order at Wawa. This happens time and time again. I don't know if they are using AI to decline payments,but I'm sick of this bank.

Be careful with Citizens CD maturation. I have worked with Citizens Bank for many years. I renewed…read moremy CD and it had matured but I didn't receive any notification. In the end, I lost one month's interest and incurred a $50 penalty. Citizens is not kind enough to provide information in advance.

Founders Bank

1.0

Opened a new account for my college student son and they seem to have enrolled him in some…read moreoverdraft protection we never wanted. Transfers in take extra days, so the account didn't always have funds on time. They would allow the small purchases, but then asses $32 fees over and over. A $400 account had almost $300 in "convenience" fees for micro purchases. We never knew was happening, the balance was slowly disappearing and they of course tell us to read the fine print. CLOSING account for sure!

Treasure Trove Foreign Currency Exchange

4.2

(49 reviews)

The instructions to get into the place are weird, but they are accurate. Super fast service. I have…read moreno idea if the rate is good, as there doesn't seem to be a competitor in downtown DC.

I don't travel a lot, so thought I needed some UK cash before a family trip and didn't order from…read moremy bank far enough in advance. Really, I should have just used the atm when I got there. This place was not a scam and I got a decent -not amazing, but decent- exchange rate. But the experience was surreal and definitely not a bank atmosphere. I was rushed into a small office at the same time as strangers also changing their money and the whole thing made me nervous. Probably would not go back unless it was an emergency.

Currency Exchange International

3.8

(11 reviews)

This little currency kiosk in the middle of the mall was a bit tricky to find on the map, but I was…read moreable to find it with the help of online photos from others. At the time of the visit, you'll want to look for a kiosk rather than any storefront, like there used to be in some past photos. The exchange rate was a bit expensive and you'd expect it to be not as good compared to getting the exchange in a local country, but at least it's convenient and readily available. This kiosk is nice to have if you're traveling soon and can't wait for your bank to get your currency cash in, but be sure to check that they have the currency you're looking for before showing up. The process of the exchange was smooth and hassle free otherwise, and it's convenient to use if you don't want to go down to Philadelphia.

They do exactly what they say they do...exchange currency. The gentleman i dealt with was very…read moreknowledgeable and explained everything very well.

Trumark Credit Union

3.5

(8 reviews)

I wish I had checked the BBB before trusting TruMark. If I had, I would've seen that I'm not the…read morefirst person to lose money here and get shrugged off. My experience isn't unique it's part of a pattern. TruMark has shown a habit of not protecting customers' funds and not caring when serious harm is done. If you're considering banking here, check the BBB reviews first and ask yourself if you're willing to risk your life savings on a place that treats customers this way.

It took them ten days to return a call to open an account. Is this the way to do business?read more

Chase Bank

3.5

The client service team at this Chase Bank location in Morristown always provide terrific service…read moreand always make me feel like a valued customer. It doesn't matter whether I need their on-site assistance for a simple transaction like a deposit or withdrawal or a more complex transaction like managing my investments or originating a mortgage to help me buy my first home, the associates at Chase Bank in Morristown - from the tellers to the banking products specialists - either know the answer I need or know who to ask to get the answer I need right away. I've never walked out of this branch unsatisfied with the associates' attitude, service, or knowledge of their products.

I went into this Chase to move money from one account to another. Greg helped me and was extremely…read moreprofessional and friendly in assisting me with the transfer even though I had came in slightly frazzled and in gym clothes. I had never entered this location before but was happy with my experience and would definitely recommend.

AAA Central Penn

3.3

(7 reviews)

Terrible customer service today. All I was trying to do was purchase something from their travel…read moresection and they acted like it was too much trouble to take my money. First of all, the check in clerk (a fill-in during a lunch break) was helping the man in front of me. It took forever, and it was obvious that she was going out of her way to find information that he should have brought with him. That in itself was not the problem, though. I can wait my turn. While I was waiting, though, a man walked in and instead of getting in line behind me, walked right over to one of the windows. Apparently, he didn't have his card, but the clerk, who saw that he hadn't even checked in, told him to come over, he'd help him. Then, when the man in front of me was finally finished, I moved up. When I told the clerk what I wanted, her expression and body language made it perfectly clear that she didn't want to process my purchase. Just then another customer entered and she immediately told me I had to wait so she could check in the person behind me because "this will take awhile." REALLY? I just stood there and waited while she helped the man in front of me and another man bypassed check-in entirely, and she doesn't want to make another customer wait while she rings up my purchase??? Unbelievable. Then the regular clerk returned, the fill-in said "oh you're back" and walked away without a word to me and without telling the other clerk what I was waiting for. I've been a Central Penn AAA customer for many years and have never been treated so rudely.

I have never had any problems with AAA Central Penn. I appreciate the services they offer and I'd…read morelike to think that those who have said they had an experience with rude people, perhaps misinterpreted busy answers with rude answers. When I see reviews being extremely critical of a place that has always seemed great to me, i'm sad that they only gave them one chance. if I encountered a rude person I would either assume they were busy, or I'd just brush it off as that person, and not blame the whole companyunless every time I went in there I encountered that person being rude. but, they have always been polite and helpful in my experience over 30-some years. But of course, I don't know the situation so maybe they did encounter one or two people that didn't answer as kindly as they would have liked. The other day I had to call them for roadside service and I was in a hurry and told the dispatcher. I didn't really think it would help because usually most people would say they were in a hurry and probably are, but I was pleasantly surprised at how hard the tow truck driver tried to reach me quickly. It took longer than I expected and he expected, but he got stuck in traffic where a road was unexpectedly closed. I so much appreciated that he kept in touch with me, to let me know why. And I could tell he was frustrated that he couldn't get to me as quickly as he wanted to. So I knew he was trying. This experience was very positive for me, despite the fact that it took a while. But that wasn't the fault of AAA or the tow truck driver. The dispatcher at AAA went out of her way to make my experience a good one.

Chase Bank - banks - Updated August 2026

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Franklin Mint Federal Credit Union

3.3

(3 reviews)

Life long FMFCU member and this location is one of the best…read more Great location, easy to get to and reasonable hours. They're open til 2 on Saturday which is later than most branches. Best perk is the outdoor ATM that is directly connected to them so you can make deposits after hours that will be process the next day (except Sunday). Easy to use machines for basic needs. Staff are there to help if you need anything. They're friendly and helpful. Very responsive I ordered my Euros for a trip through FMFCU and picked them up at this location. The guy was really helpful getting me set up for international travel with my card and made suggestions for other card companies to protect myself while traveling. Above and beyond service. They're also one of the branches that has the coin counter members can use without a processing fee.

The new branch is pretty nice, all shiny and new inside. Shiny and new employees inside…read moretoo...These guys are pretty pumped to be open, it was almost like walking into Moe's..."Welcome to Moe's!" Everyone was happy to see a customer. Best thing about it is the ATM outside! My local branch recently got an ATM, but it's inside and not accessible when the Credit Union is closed. This place is in the new Town Center by the Ellis Preserve, right next to MOD Pizza. Get into the shopping center off of Winding Way.

PNC Bank

TD Bank

3.5

(8 reviews)

Sometimes a busy location but the customer service has always been quick and efficient. Thanks!read more

I'm sorry but TD Bank in Aston has a teller there. She's Indian, I'm sorry but she needs to go! She…read morehas no clue. A bank deposit which should only take a few minutes takes her 20 minutes. Its a disgrace. Dion is the absolute best!

Trumark Credit Union

I became a customer at Trumark when they offered me an outstanding mortgage rate a few years ago…read more Visiting their branch at the Gateway Center, Wayne, is always a very pleasant part of my day because they treat everyone with the greatest of expertise, courtesy and friendliness. I have had the same helpful experience also whenever I have called their head office. They truly understand customer service. Thank you!

I went to the bank yesterday at the end of the day to make a car payment. I did not have a mask on…read moreand did not know that one was required. I was greeted by a surly bank teller you said to me "you need to put your mask on." I did not hear him, so I asked him to repeat himself. Very rudely and loudly he said "YOU NEED TO PUT YOUR MASK ON." I told him he was being rude and reminded him about the magic word we all learn in kindergarten "Please." I said to him how about "Please put a mask on." He repeated, in an angry tone, "please put your mask on." I placed my mask on and went to the teller next to him For the record, I noticed two other employees in the small office in the back working without masks on. Rules for thee, not for me? I had considered setting up my banking at TruMark out of convenience, but no longer. Once my car is paid off, I'm done with them. Customer service is so important to me and quite frankly this interaction left me puzzled and speechless.

Victory Bank

4.8

Last month I opened new business and personal checking accounts at Victory Bank in Limerick, PA…read morebecause I was dissatisfied with the recent changes made by my credit union. I've just finished my first statement cycle with Victory, and so far I'm really satisfied. Victory Bank offers both business and personal accounts, and depending on how your business is structured, they may be able to put both accounts on the same platform. I'm an S corp with no other employees, so both my accounts are on the same platform, and I can see them at the same time. I can transfer funds electronically from business to personal; there's a single logon for both accounts; the account transaction history list goes back to the date the account was opened (making it easy to do a Ctrl F to search for transactions); and there are no minimum balances to open either account. Something to know is that they do not have ATMs at this bank, but they do provide a $20 a month rebate for ATM fees. I'm not closing my credit union personal checking account because I have a regular direct deposit there. So I plan to electronically transfer most of the deposit from the credit union to Victory and leave enough money at the credit union for me to withdraw cash when I need it (they're more convenient for me to get to). It's called a bank-to-bank transfer, it's easy to do, and Victory Bank staff helped me set it up. The manager (and all the staff) at Victory Bank have been very helpful. So I recommend looking into their bank and see if it meets your needs, whether it's business or personal.

I opened an account at Victory Bank the day they had their grand opening; they were offering a…read morebetter interest rate than the bank I had been using, and they were right up the road. I moved away from the area, but still keep an account there since I've never been more satisfied with a bank. The people there are friendly, knowledgeable and willing to take all the time needed to help with transactions and questions.

Citizens Bank

4.0

The bank is located inside The Acme. I am not a fan of this grocery store, but I needed to get to…read morethe bank. They have great Saturday hours. They close at three which is great compared to the other Citizens' that close at 12 or 1 o'clock. It was my first time here and I needed to speak with a manager about an issue, and someone was readily available when I went in. The bank is quite dated, but the people who are working there were very pleasant and made it very easy experience. My issue isn't quite resolved, but I was ensured that would be worked on Monday. I would most certainly come back to this bank to deal with my banking needs. Unfortunately, I am not pleased with Citizens altogether. I am thankful that today's experience went well.

Customers Bank

3.7

(3 reviews)

So sad this bank used to have their act together. I needed paperwork on my loan and was told to…read morewait 60 days. Then nothing. Day after day of calling and "it's coming" nothing happened. Finally after copying the ceo and his admin it magically was fixed in one day. Very pathetic performance.

Best service and products around. Small town banking feel with all of the technology and products…read moreof the big banks and much better rates! Everything you could need for personal and business banking make Customers Bank the best bank on the Mine Line.

Univest Bank and Trust Co.

3.8

Really good. Nice facility, usually no line. Barthi is a teller who has been at this branch for…read moreyears and is so personable, always remembering and asking about family members by name. (No clue how she remembers all of them.) She makes every transaction pleasant and easy. Barthi may you never retire! 5 stars also because the Univest app is excellent. The app is lean and snappy, a rarity these days, and unlike any other banking app I've used. I have never seen a loading screen.

Customer service is usually friendly, and most locations in Bucks County, Pa. are convenient…read more I think $8 a month for a "free" checking account is a bit much but not excessive for a smaller bank. Their fees for cashiers checks seem to vary by location, which I find quite odd. Better than the mega banks, Univest is a decent option for those looking for a community bank. That said, I was a customer of this bank for years in the late 1990s before coming back to them again around 2012 or so. I liked the bank better in the 90s. Service was more person. It felt like a true "neighborhood" bank. I guess having acquired a few other small banks over the years that culture was bound to change.

LINKBANK

I've been banking with Linkbank for several years now. They are a local bank with multiple…read morebranches, friendly tellers who will answer your questions and they have online banking. The online banking in particular is useful. However, their app needs updating every other week. If it isn't updated, you keep getting glitches. The online banking feature will not work with many browsers and even then, it will never, ever, ever work with Google Chrome unless you have the latest version at full update. Also, while not a big issue, when I started banking here the basic account, I believe, was free of any monthly charges. But recently was switched over to a 10$/month fee if less than 100$. Not the worst thing in the world but worth mentioning.

WSFS Bank