Where do I even begin?…read more Well for starters the sales rep was extremely obnoxious and he refused to catch onto the not so subtle hints of the type of cleaning services that we were looking for. He kept pushing his own agenda with each location that we toured with him throughout the building. Each encounter with him was unnecessarily intense. Next we completed the finalized walk through before service began twice, on two (2) separate occasions, with different potential cleaning specialists employed by JanPro. The first candidate was kind and friendly, but later decided that she couldn't do the job after our meet and greet. Now the second employee was the icing on the cake. He originally appeared to be a respectful, well-spoken gentlemen who portrayed himself as a professional.....I was sadly mistaken. Not only did both he and his counterpart co-worker repeatedly and incorrectly continue to keep trying to enter into our building, high security measures on our end, but they never even serviced our site! On the first and only day of service of our office building, they just stood outside talking, had failed attempts to enter into the office, then lastly walked out without even picking up a broom. What made matters worse is that same young male sent an aggressive toned, judgement passing, racist email to us about the nature of our security compliance. That ill-mannered email was completely unwarranted and unprofessional!! That said, if you choose to move forward with cleaning services through JanPro just be prepared for a world of excuses, unfilled promises and incompetency. Do not ignore the initial signs when you feel that something is amiss with this establishment. It'll save you heartache down the road.

From the owner: Jan-Pro of kentuckyread more