On 9/6/22 this store provided the worst shopping experience I've had in years. The place looks OK…read morefrom I-35 but when you actually try to shop there you realize this is a bad dream if a store. I went in there strongly motivated to spend money on clothes for my elderly disabled friend, but I was defeated So disappointing, because I actually brought my friend with me. He is poor, but by golly, he deserves to be treated courteously! That did not happen at this Ross store. I feel terribly disappointed that we had to run into a rude and insulting salesgirl. My friend had been *very* excited to know he was about to get some decent clothes. It was kind of a big deal to him! When we left that store empty-handed I was just heartbroken on his behalf. He was looking forward to a special social event the next day and definitely need something to wear. I had a strong feeling we were being racially profiled. My friend is an American Indian (though he could be mistaken for Hispanic) and I'm extremely White. We're both senior citizens. Racial and cultural prejudice enable people to treat others as less-than-human, un-deserving of respect, dignity consideration. BESIDES racial and cultural prejudice, what DOES provoke people to treat others rudely? Neither one of us knows the neighborhood. My friend just moved to Desoto and doesn't drive, and I'm from North Dallas. I googled places to buy men's clothes in Desoto and found Ross. But before taking my friend here, I actually checked out Ross stores in Dallas and Ft Worth. (You see, I needed to be reassured the Ross "brand" has improved since I visited a bad Ross store several years ago) Yes, I actually visited Ross stores to make sure It would be OK to bring my friend to one. Those Ross stores were just fine and the prices were terrific. I thought we'd have a happy, productive shopping experience at the Desoto Ross. Nope. Just TOSS THIS ROSS!!! HERE IN DESOTO -- unlike at other Ross stores -- the parking lot is dark and littered with trash. Entrance looks like an employees-only backdoor. Inventory is not much better than a garage sale, and the prices are ridiculously high. (Completely out of line!). It's beneath Ross standards which, let's face it, aren't that high. Not enough to make you stay home? Try getting help from the rude employees! They act like their housekeeping chores are more important than what a customer asks. Just forget about using the dressing room if the clerk has to "do rack" whatever the heck that means! We found the dressing room blocked by a bunch of racks pushed together Eevery which-way -- as if children had erected a barricade. We were then DISS-served by a girl who rushed over to tell us the dressing room was "closed". She could not communicate in sentences, displayed the social skills of a hostile 8th-grader, and seemed to lack simple problem-solving skills. WHILE WE WERE TALKING TO HER, SHE TURNED HER BACK AND WALKED AWAY. No matter where you come from, no matter who you are, that is an insult. Am I mad at HER? Nope! She had poor home training, or lacked proper education at school, or she receives awful leadership from her supervisor. She probably missed out on every score: home, education and supervision. I'm sad that young people go out into the world without adequate preparation for retail sales jobs. (Really, of course, it is on me and on ALL of us who have not committed enough resources to our education system) Well, she is young, and I hope she'll gradually acquire the knowledge, skills and attitudes she needs to do the job. However, I do not think respect for others is easy to acquire. Nor is it easy to overcome racial contempt. This generally requires spiritual insight. Shame on Ross. This store needs leadership and management. And if they don't start doing what the retail industry calls "merchandising" ( look it up, Ross! ) they won't survive in business a heck of a lot longer. If this store isn't worthy of the investment they should close it

I was there to buy slacks and instead got discriminated for being Hispanic. I kept my calm and…read morespoke to manager's- plural and the best they could do was offer me 30% off. I declined mainly because i was disappointed and greatly disgusted that women of color would discriminate me another woman of color. Might not have been the same color but who is? I just wish the managers would put themselves in my position and ask themselves does 30% off make things better? I would have preferred them to tell me a training session will be held due to this unfortunate situation. I will never return and i will encourage my friends and family never to visit this location again. I might return with my camera on to show the customer service and how it differs depending on your race.

I say maybe because I purchased the juice The Simply Fruit…read morepunch Like I always do but this time the seal was torn half off and it looked watered down So please be Careful and check before any purchase you make We live in a weird crazy world and unfortunately it's sad and sickening

Asia at cash register 18 has excellent customer service. She was super quick while the other lines…read morewere going soooo slow. She was also patient with me bc I was scanning my card wrong. I DID NOT know TX Walmart has Charley's Cheezesteaks! Wow.

Went to the Dillards outlet in Irving and was wildly impressed. I was expecting an empty store with…read morelimited options and sizes but I was 1 mil % mistaken. The store was giant! With plenty of options in styles and sizes. The prices were mind blowing! Visited the Dillard outlet in Lewisville and it had nothing on the Irving one. Definitely go to the Dillards in Irving 10/10 recommend!

I am a black woman who was treated like a criminal for wanting to use the restroom in this store…read more Black people who have shopped at this store, please share your stories here. I am sure there are many based on how I was treated in only five or so minutes of being there. I went in and I immediately asked the ladies at the makeup counter downstairs where I might find their restrooms. They told me a very vague "upstairs", and they wouldn't say more when I asked again. No other instruction. That was obviously not helpful once I got up there, because the store is a giant maze. I asked the manager upstairs where to find the restrooms. She gave me the real directions, and I went there quickly. There was no way that I had time to shoplift anything from their store. Which they would know because they were following me the whole time and I took the most direct route to their restroom, only pausing once to check the price tag on a dress which I did not even remove from the rack. I don't know what kind of sleight of hand artist they thought I was, but there was no way I could have lifted anything. And it was very clearly not my fault that I was made to travel the length of their entire store just to find a restroom. Their restroom is tucked away at the very back corner of their second floor because their entire facility is built to combat shoplifting. I really wonder if that is the case for their stories which are not built in predominately black areas? Perhaps someone could let me know. Even their automatic doors are made to slowly open to the right of where a customer would normally expect to go in and out of an automatic door. This is so disorienting, that I nearly ran in these strange doors twice. I wonder whether these would actually be helpful to wheelchair-bound customers, because what looks deceptively like an accomodatingly wide double door is actually one slowly opening narrow door through which you may or may not be able to fit a wheelchair. I thought wheelchair accomodation was the very purpose of these doors? Guess not. At that point, several members of the staff followed me to the restroom and inside. I only slightly noticed this at first, because I was very focused on the task at hand besides that one tiny pause to glance at the price of a dress. I'm middle-aged and when I have to go, I really have to go. I was just looking for a safe, clean restroom to use so that I could be on my way. Once I went to wash me hands I noted three different employees who were pretending to primp in the mirrors but were, instead, watching me. They were all dressed similarly in blazers and pencil skirts because that seems to be the employee "uniform." There were two white women who went to the restroom at the same time I did. Both of them had big bags on their person, but they were not watched and followed. I tested this surveillance by washing my hand way longer than needed, trying to wait the employees out. One after the other, they were forced to leave because they had been really awkwardly standing around glancing at me in the mirrors and I was starting to glance right back at them. Two ended up leaving awkwardly. The third, who had been hanging back near a stall, followed me out of the restroom. It seems like they were instructed to try not to leave me alone in the restroom. Probably because it is the one place they could not legally have cameras. For them to have mobilized that fast, they were either informed to follow me the second I walked in, or this is their regular routine when a black person dares to use their restroom. One of the ladies who monitored me in the restroom like they were prison guards, was standing with a cell phone at the counter near the entrance to the hallway that led to the restroom when I left. She was once again pretending to primp as she took a selfie that was only showing the hallway entrance behind her. I avoided cell phone lady, by trying to go around her because, while I am totally fine with being recorded by their store cameras (even down the massive maze-like prep walk that is the route to their restrooms), I draw the line at being recorded by some strange woman on a cell phone. That is beyond anything a store should ever be doing. That's just weird. I was followed all the way to the second floor exit, where the manager I had asked directions from was waiting with the first "primping" lady who had to awkwardly give up her bathroom watch on me. They both stood on either side of the aisle, directly watching me as I left. They had smug expressions as if they were some crime-fighting super team that somehow mean girl bullied me (a grown woman, mind you!) into not shoplifting. I had been planning to come back when I had more time to possibly buy that dress that I paused to see, but now, due to their extremely uncomfortable behavior, I have been put off ever shopping there again. I would urge other black people who have shopped at this store to please share their experiences.

Definitely do not recommend this spot. Go somewhere upscale for good customer service. The…read moreemployees (the young ones) walk around with they nose up acting like you owe them something . Sorry you don't like your job ... idk maybe get a new one ! they close the store 20 minutes early. I went there the other night , pulled up at 9:40 just to grab something and the stud was gesturing the word "no" to me through the window

I love this corner neighborhood store. It's in a nice location and have almost everything you will…read moreneed. The downside to this is the store is small and isle are tight and the store is often cluttered. However, the staff is so very friendly they try there best to make you forget about the stores short coming.

Really enjoyed looking around at all the different booths. The prices were decent and the customer…read moreservice was excellent. There was a decent selection of items and I will definitely return when I know for sure how I plan to redecorate my office. I would recommend everyone visit at least once if you enjoy thrift shopping.

This little antique mall is located in an old theater and has several stalls and a second story to…read moreexplore. I didn't find anything I was collecting here but there are still some cool things to look at. The employees were friendly and greeted us as we came in. Its a very laid back vibe here. Parking is out front.

Jason, the manager in frozen foods. Was very helpful. He went above service to locate a particular…read morebrand. The frozen foods freezer is located far away from the frozen section. He scanned the item and brought it to me. Great place to shop!

Just a mess late afternoon/early evening not closing time clothes all over the floors and just a…read moremess in the entire ladies department. The self check out only had card payments which I utilized but the cash was with a cashier and it was ONLY ONE LINE one cashier for cash payments on a Sunday! Imagine that line. The few people that work there that I encountered was nice but definitely under staffed and poorly managed.

I saw a ring I wanted to buy online that 1400$ went in and I saw it in the case, but no one was…read morearound (11am) I asked the lady in the fragrance counter if I could see something in the jewelry case and she said the girl that works that counter would be back in a min she probably went to the bathroom (I waited another 15 min with my 7 year old son)When we were leaving the girl from the fragrance counter told me to have a nice day. I've called the store twice since and was told no managers were available. I guess they don't have one. Very disappointed considering I went to the one in Fort Worth all the time and loved everyone was so much. I work in the same shopping center as a manger of another store and I'll be telling all my customers to avoid this place!!! It's trash! Very disappointing and please managers answer the phone!!

There is NEVER anyone on the floor working. Except for the Make up…read more I asked the lady where the Clinique Blush was and she pointed to a drawer. I opened it up and it was disorganized missing colors. You dig thru it! Terrible. The carpet needs vaccumming everywhere! Sales racks packed with clothes half hung up! So hard to find anything. This Belk needs a lot of help!!!!!

First of all! RATCHET!!! Let me say it again, RAT-CHET! But say CHET like it rhymes with "It". Very…read morechildish Staff that stand around if not sitting down on the check out belts.. Just having a good old time; cursing with elders around. The Customer Service desk is always a wait... No Manager around. This place needs an entire sweep of Staff!

I have to report a great experience, at the Neighborhood Walmart, on Bluegrove in Lancaster,…read moreTexas. I went grocery shopping around 7:30AM today. I checked out in assistant checking. Unfortunately for me, I got cash back, which was 100 dollars. I was so busy bagging and checking out I forget to get my cash at the end of the transaction. I got home and realized my error. I figured I was just out of 100 dollar, but I decided to take a chance and go back to the store. To my surprise and amazement all the staff I encountered were kind and understanding. They checked the cameras and saw a man behind me took my money and paid cash for his groceries, Then an angel appeared named, Gabriel, who told me he would refund my money. I was so happy and thankful. We are so quick to complain, but do not compliment. I want to compliment Gabriel and the staff at the Walmart on Bluegrove for making my day, and turning a horrible situation into one that I will never forget. Thanks to everyone. T. Adams

This is a very bad run business. Not open when they say there are. People are rude. And their…read moreproducts are cheaply made with very thin tee-shirt material. Don't last long at all.

From the owner: Wholesale DTF transfers, gang sheets and apparelread more