In mortgage application process I had to provide a statement from my husband in writing that he…read more"allows me full access"to my own account. They did not require the statement from me that I "allow him full access" . I believe this is illegal practice. I was disgusted.

Woohoo! As good as it gets! Top notch customer service! Disputing unapproved charges to my account…read morehas never been easier. They also don't hold personal check deposits like other big box banks do - the full funds are available almost immediately :)

The great service they offer is what makes it so special. They are always finding ways to make your…read morelife easier.

Horrible service experience just now. Went here for a cashiers check. I went to another chase…read morelocation last year and I was able to get a cashiers check even though I'm not a Chase customer. She gave me a very snotty and rude attitude and said I have to be a Chase customer. I said well I have cash. Nope she said. Thank you to the short, brunette lady with glasses at this location for assuring we will never ever be Chase customers in the future. It wasn't necessarily the policy that bothers me (never heard of a bank that won't issue a cashiers check for cash), it was her rude and very condescending attitude. We are actually in the market for a new bank and will never do any business with Chase for personal or business banking. Terrible.

If you are caring for an aging parent or trying to settle an estate, think twice before trusting…read moreChase with your family's money. When my mom was alive, my brother had Power of Attorney on her account but would not help. I suspected, and was proven right, that an ex-aide was stealing from her. I got my own Power of Attorney paperwork notarized and went to Chase to be added so I could protect her finances. They refused to accept it and would not clearly tell me what they needed instead. I was left guessing while my mom's money was disappearing. I went to the branch seven times just to get the fraudulent charges reversed. They eventually set up a separate account so I could pay her bills, but when my mom died, the original Power of Attorney situation caused even more problems. It took seven more branch visits to try to settle her estate. At every step, I felt like I was supposed to magically understand Chase's procedures without any clear guidance or compassion. I was trying to protect my mom and do the right thing, but instead of help I ran into endless roadblocks and cold, confusing policies. It is stressful enough to care for someone you love and then manage grief. A bank should make that easier, not harder. Chase failed when it mattered most.

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people".

From the owner: We're LNB, a community-minded bank, where our focus is on our customers and the neighborhoods in…read morewhich they live and work. To us, banking is a face-to-face, local, and personal experience. It's your tellers knowing your name--and how your kids' game went. It's bend-over-backwards service and the rates, offers, and products to match.

I keep hoping that the customer service will improve but after a year or so it is still horrible…read more I have never seen a bigger group of sad sacks than at the teller stations of this place. No hello, no smiles, no "can I help you", just blank stares.....to the customers???? Went in on a Friday 3:40PM with one teller and 2 males standing around talking to each other with the standard ignoring of the customer. It is not like they were busy nor close to the 6PM closing. The teller, in this instance, very friendly but new and could not help with the item I required and asked me to take a seat as was the person who was in front of me. A few minutes later one of the males came out and the first guy was attended to but the other male was no where in sight and was aware of A) I was sitting and awaiting help B) apparently could not be bothered with, wait for it........THE CUSTOMER. If they did not have great money market and CD rates I would move onto one of the other dozen financials institutions within 3 miles of me!

I have been a member of Summit Credit Union for over 30 years. My husband passed away suddenly and…read morethey were very harsh and cold with our finance handling. I was the sole beneficiary executor and fiduciary but they said since he was primary on our joint account it had to be closed and I had to open a new account instead of just removing his name. In the confusion of switching accounts they charged me over $700 in convenience fees and refused to back down. The removed approx. 200 but I had to cover the rest of this money making fee charging! When it push came to shove they transferred the remaining 528 in fees from MY single account from the account they claimed I couldn't keep because he was primary. STAY AWAY! NOT A PEOPLE FIRST BANK! I will be switching banks as soon as I get the rest of the estate settled!

Always helpful, professional, knowledgeable. Have been with this branch for over 8 years. Lines are…read morenever long. Always someone to speak with regarding different services they provide.