I really like this bank. The only issues I've ever had here were quickly resolved and the service…read moreis great. There's never a long line at the drive up or inside. They have all types of services and advice. I started my business checking there years ago and have no compulsion to switch to any other bank. If I were looking for a bank I would look everywhere and then stop in here last. That way, you won't have to come back twice.

My business and family has been banking with Florence for six years and they are everything I would…read morehope for in a local bank. Customer satisfaction really matters to them, the app is great, and there are never long lines or wait times.

Pleasant experience! I was in and out in a hot second. The machines were clean and it was well lit.read more

Witnessed a really awkward scene here today... a guy came in to make a deposit and asked very…read morepolitely why he was being charged a fee on his checking account... the teller asked the girl next to her and she loudly shouted to the man, "DO YOU HAVE A JOB? DO THEY PAY YOU?" in a pretty unpleasant tone. There was probably a better, less insulting way to explain the nuances of direct deposit qualified service-fee waivers. I already avoid this bank because they are always trying to sell you things... you literally can not get a roll of quarters without being offered a mortgage or a credit card.

Honestly great online banking but the new update is horrible you're unable to unlock you're card…read morejust very inconvenient

Very happy with, and I switched all my accounts to, UM5. I feel that the staff is actually helpful…read moreand tries to resolve your concerns rather than just running down a checklist. The accounts provide great value since there are no account maintenance fees and refunds for out of network ATM use and a wide range of availability through the shared branch network of credit unions. There's really not much need for the big impersonal banks.

I love me some People's Bank…read more We have been at People's for 11 years, since moving to the Pioneer Valley. I mostly use the Hadley branch (the yellow building in front of Manny's) but I also use the downtown Amherst branch. They are open for longer hours in Hadley which often works a lot better for me and I don't have to fight downtown traffic; but sometimes when I'm downtown, I park in the lot, bank, hop across the street to return some books to the Jones, grab a GoBerry....you get the picture--very homey, very downtown, very city. The downtown branch gets way too hot in the summer months because of the expansive overhead windows. The light is nice, but I bet the guy who designed the bank probably never had to stand on his feet politely serving the public for 8 hours a day. I don't like the fake plants, just get rid of them, every business, all over the world. NOW. They did recently sell our mortgage to a larger institution and that is my only complaint. I love the women who work here and especially at the Hadley branch. LOVE LOVE LOVE. Thanks, People's Bank

Was trying to use mobile banking, but some features weren't displaying on the screen as a choice…read more Called the Peoples Bank for assistance. I was on hold initially for 15 MINUTES (with one song on a loop--bedtime music). After speaking with one person who didn't listen to my question and told me unrelated answers, she transferred my call to an "extension." I waited another 14 MINUTES for my call to "be answered in the order in which it was received." (No, clearly my call went back to the beginning of the queue; the system doesn't seem to know if the call is transferred internally.) Another Customer Service Rep answered. He could not help me as he was not sure what the problem could be. He tried to get a hold of the Customer Solutions Department but couldn't. By this time, I had been on the phone with Peoples Bank for 43 MINUTES. He transferred me to "option 2, Mobile Banking." More waiting on hold. Someone new answered. After a number of checks with my account and the mobile app, he suggested I uninstall and reinstall the app, which I did and that worked. Wish I had done that myself an hour ago. By this point, I had been on the phone for 1 HOUR 2 SECONDS in the middle of a business day afternoon. While I now realize I could have solved the problem myself, this episode was another example of why I'll be moving my Business account to another bank: 1. Poor response time, i.e., my time is not valuable, 2. Employees' lack of knowledge and ability or permission to take productive initiative, plus 3. The Bill Pay's limited number of companies with which "Activate eBill" can be done successfully, 4. Limited list of "Payees" (companies) to which they can send payments electronically rather than mailing a check, which takes 6-13 days to arrive, and 5. The need to wait 4-7 days to receive money transferred between Peoples Bank and other banks, even across town. READER: Use another bank.

2 stars for being open lol. No stars for their customer service though. This was the most worst…read moreexperience I have ever had. If a teller cannot day hello and how are you... or respond that I asked them how they were doing twice!!! The lady had a blank look on her face like I was bothering her. Unless TD Bank compensates me I will remove all my account and my families accounts. Your deals are not the best FYI. Your customer service was the reason to come here, now that's a joke as well.... ugh. I will be waiting, but not long for this company to reach out and perform some kind of compensation.

So helpful! I went in super panicked because my bank wasn't open, and I needed cash. Even though I…read moredidn't bank with them, they helped me find a solution that worked for me. Nate and Shelby figures it out and helped me in a very stressful time. I will be switching from my current bank to TD because of how helpful they have been.

Excellent service with polite people!…read more Support your local banks!