Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!

Nora was able to get the mortgage at a great rate. She worked tirelessly. Highly recommend. Thank…read moreyou.

Doug is really responsive. We worked a couple of times with them and they finalized all financial…read moreprocesses on time. Would definitely recommend

What a great lady. I have been having trouble getting assistance with a real estate matter (nobody…read moreresponds or calls back anymore). Andrea answered and extended every courtesy. So rare in today's world, and it was refreshing.. Very pleased.

From the owner: Andrea Levine Kennedy is a seasoned real estate agent in Springfield, MA, with a deep understanding…read moreof the local market. She is passionate about helping her clients find their dream home or sell their property for the best possible price. Andrea is known for her integrity, attention to detail, and commitment to providing her clients with the highest level of service. Serving all of Massachusetts and Connecticut. . 4% Commission instead of 5% or 6% I own a Kirby vacuum and love to use it! Costs extra but it’s worth it!!

Lindsay and the Applied Mortgage team are fantastic. We were recommended to them by our incredible…read morerealtor when purchasing our first-ever home, and from our first contact with the team, we were relieved and grateful to have a trustworthy, communicative, and knowledgeable team guiding us on a journey we'd never embarked on. Lindsay provided thorough, accurate, and helpful information and secured us the best mortgage we could get. She and her team walked us through everything and always took the time to take our questions and make sure we had all the information we needed and understood it. It's been a couple years since we closed, and Lindsay continues to educate us on the latest on the market. Her newsletters are so informative and provide important updates on relevant information in a way that is accessible and easy to understand.

We worked with Jeff Lapointe, Jessica LaMothe and Nicole Laurie on the mortgage for our first home…read morepurchase in the upper Pioneer Valley. They are persistent professionals that competed hard for our business from pre-approval through underwriting and we're glad they did. Once we committed to working with them they remained responsive, and proactive throughout the process to help us secure the financing for our first home and to ensure the home purchase proceeded without a hitch. Give the team at Applied Mortgage a chance to compete for your business and thank me later!

Been a member for over 40 years and the past couple years the service is extremely poor and…read moredefinitely not polite. The employee's definitely need more training and have to learn to be more courteous. Poor service and quality. Used to be a wonderful place, not anymore.

I have a pension plan that is direct deposited into my account with UMASSFive It is always…read moresent to be deposited on the 1st of each month. Previous credit union was Navy Federal and deposits were always posted by 3 am on the 1st of the month. UMASSFIVE cannot do this. Worst still...they cannot do this on weekends or holidays ! I must wait till someone uploads the systems pending deposit and with Nee Years day falling on Sunday, I had resigned myself to waiting till Monday but my acct show it is pending till Tuesday the 3rd. Very antiquated business!! Also, they offer the cards in dark purple and black ink for the account number. Lol! Can't even read the card number and yes...there are times when it is needed. Since the numbers aren't raised...I don't but I can't even "feel" the numbers. Lucky it's a plastic card and not paper. The staff service is good but wait times can easily back up with only 2 tellers. This is a very small establishment for banking. They really need to automate their direct deposits system for their retired communities especially since they are so keen to sell me their other service.

I knew this was the place I wanted to be once I met Hannah from the front office. She was such an…read moreamazing help to myself and my husband. She let me see multiple units in addition to providing extra storage options for us and our growing family. She also gave me a rundown of the area and tips to help us live comfortably in the area. She is very patient and detail oriented to our complex search and wanted to make sure I recommend you give her a call if your looking for a nice clean apartment in Chicopee. Don't forget the heat and hot water is free here! That helps out tremendously around this time of year!

Went for a viewing this place has best apartments I've seen in massread more

I had lost my ATM card while out of state in Virginia. I called Peoples and told them about the…read moreloss and they canceled my old card. That is OK. I said I am without a card so the bank expedited me a new card for $50. and five days to receive it. I get the card so I call up the bank and and said I need a new PIN number to which they replied. GO TO YOUR NEAREST PEOPLES BRANCH AND DO THE PROCESS. I am 640 miles from the bank and went a month without a working card that I paid 50 bucks to have sent to me. Peoples sent me a form for change of address even though I am on vacation for 30 days. They also sent me three times a DOCU-SERVE FORM to get an ATM card sent to me which I had already received after paying 50 bucks. Because my old card was canceled and my new card was dormant for 30 days until I returned, I came back north on I-95 and I-287 & 87. I received an auto toll bill for $6.80 plus a $50. fee PAY BY PLATE because my bank account could not contribute to the transponder payment. No pin, no acct number. Peoples branches in Westfield and Chicopee are not infected by the mis-happenings at Bankee Peddlar in Holyoke. No long bread lines and lack of tellers out of town. This bank is soaking millions in to some ongoing event in Hartford besides renting out the huge building off I-91. Over 40 years a customer with mortgage and equity loans and I am beat like a rented mule. Don't need your useless apology like the other reviews, I won't be back to read it. Currently searching a Speak Easy from the 1920's that gives better service. Daniel O.

It is actually unreal how poorly they have handled the transition to a new app and online banking…read moresystem. I honestly wonder if there was any planning or forethought into this process at all. Want to pay your rent or send money with Zelle? Sorry, that is no longer available. Want to wire money to your kids? Oops, all the external account you had setup are wiped and you will need to wait 2-3 business days for peoples to 'verify' the accounts that you had verified years ago. Want any help with these new changes or need to ask a question? Ha, wait on the phone for 3+ hours and maybe you'll be dignified with a customer service rep. I cannot wait to move my money out of this bank.

I could not say enough great things about Bella and the folks at USA Mort ages. After Berkshire…read moreBank screwed the pooch calling my son's 375K tax CREDIT a "DEBT" instead of what it truly is (a carried forward credit after a fire & tornado loss in the same year) , 10 days from the closing they really screwed my boy up but good. Bella fixed the problem in 10 seconds telling us "Banks simply can't understand the tax returns of self employed people". Thank you Bella-you are the best. From a grateful Father Bill Y.

My 1st meeting with Kate was unhelpful, abrasive, and confusing. However, she put a positive spin…read moreon it by saying she would get back to me later that day after running my credit report. She refused just to sit down, and instead stood at her desk loudly speaking at us, barely letting us get a sentence in. We were planning on going with a VA loan and before I got to mention that we plan on getting married before buying the house (he's the vet, I'm not) she just LOUDLY interjects with "Well, you're not even married? What are you talking about? I'm not gonna put a girlfriend on a VA loan." Then, as I am just barely starting to get my sentence out that we're also looking into USDA loan (I've already done lots of research on this matter), she interrupts loudly AGAIN, "Well your credit scores aren't good enough, its impossible so I don't know why you're even considering USDA." (for everyone else in the office to hear and people were turning around staring at us). Little does she know, we'd just paid off a MASSIVE debt and our credit scores had just shot up well-above the requirments. It was so embarassing. This all happened in a single 5 minute meeting. We didn't even really get to introduce ourselves or explain our current prospects and all the progress we'd made. I wish I had never come to this office and I actually advised my realtor to NEVER recommend this lender to anyone EVER again. ... A week later, I realized I'd never received any communications from her, and I'd already wasted all that time bringing all my documents to her to run the reports, so I figured heck, why not just contact her to see what she found, anyway? So I emailed her and she just said "I am sick, but I'm doing everything I can." I thought this was a short, unaccountable, and weird way to reply to a client. I emailed her again, and she admitted she lost some of my pay stubs, But would still get back to me after running our reports. ..Who does that? It's now been 5 weeks and I still have not received any response, results, or answers. Very bizarre way to do business. I would not recommend this company to anyone. I am doing business with a different lender in the area, and she has preapproved us and we're looking forward to buying a house. Thanks for reading.