I have been a Merrimack County account holder for over a decade now and I can confidently say…read morewithout question this bank is hands down the worst, most inconvenient bank I have EVER encountered. from the outrageous over draft fees of upwards of $40 just for over drawing by .20¢ to the incredibly unreliable mobile app that always seems to be down for maintenance, this bank strives day in and day out to be America's most inconvenient bank. Seriously my nephew could run a more efficient bank and he's 2. If you are considering choosing this bank i urge you to pick LITERALLY any other bank.

Terrible customer service in Hopkinton. Customer satisfaction is not a priority for this bank nor…read moreis the overall value of a baking relationship with customers. I would avoid MCSB

Tried using NBT's online portal to submit documents for business account setup to no avail; even…read moreafter spending a couple hours trying to resolve the issue online and with customer service. Changed browsers, no vpn, no blockers, still nothing. Gave up and went to another bank that is more reliable.

Great bank. This location has friendly helpful staff even when you go in 5 minutes before closing…read moreon a friday. Inside looks like an office rather than a bank however they do full retail banking and teller services. No ATM at this location but still recommended.

So here's a ridiculous story. Went to TD bank to cash a check. Check is drawn on their bank…read more Because I don't have an account there they want to charge me seven dollars to cash it. That makes no sense to me. Obviously TD Bank is not making enough money on all their other ventures. Now I know why I don't do business with TD Bank. And never will.

The Contoocook Branch of TD Bank is amazing! I am always greeted by name as soon as I enter the…read morebranch (or drive-up window). The employees are always cheerful and chatty; they make every visit to the bank a pleasure!

Amazing hometown bank, so glad I picked them over Lake Sunapee Bank, which I heard was bought by a…read morebig not local bank...

From the owner: Savings,Checking,Safe Deposit Boxes,Mortgages,CD'S, Banking Services, Residential Services, ATM'S…read moreExpress Banking, 24 Hour Drive Up ATM - Serving Vermont and New Hampshire. Loan Products & Services;Apply for A Loan by Phone;Lender;Member Fdic;Your Hometown Bank

After finding out all my financial information had been compromised, I called my local bank (SR,…read moreNew London) for advice. The assistant manager, NickoleMatheson, said "come right up" FOUR hours and much paperwork later, she had it all straightened out and had quelled my fears. My favorite teller, Hunter, knows my account number by heart and starts typing before I even sit down. It's this kind of personal service that is, sadly, missing in so many places of business, and why I felt compelled to make note of it. .

Very professional friendly staff! Love that we still have a small town home bank that really cares…read moreabout its customers. New London is my branch

Great helpful staff, very friendly, very fun!read more