They have NO loan products. The staff has recently all changed not the friendly staff that was…read morethere a few years back. Not a full service bank like it once was. I guess all the brand changes pulled most of their products and personality.

I just needed to update information and ensure they unblock a purchase i was making. To my dismay I…read morefound out the security department for the Bank of Hampshire is in the Philippines. No American is being paid to protect your assets in the security department in Philippines. First Security Team Member would not answer my question of which country I was speaking with. I had to escalate to a supervisor to have my yes or no question answered. I just read a review on Facebook that they were sad they were contacting Chicago. I would have been ok with an American employed in the states protecting my assets. I am not so happy with job outsourced to a lower paying country by a "Trusted Bank." The branch employees are great. I spoke with customer service excellent but I wondered if he knew he was transferring me out of the USA. We have homeless and job less Vets that these jobs should go to. We have Philippino Americans that need a job in the United States too. The security of this nation is questionable at best right now. I am going to look for another bank. I will add a new question to my inquiries; are all the departments involved in the security and the safety of my assets provided by your establishment based in the United States of America and can I receive customer service from within this country for all services you provide?

First-class bank and a first-class experience with Leandra, she was patient, professional and just…read morea very nice person to deal with, a great job. Very happy I opened an account with this bank, and I highly recommend others do the same.

Well since I have an hour of no purchasing power I think now is the best time to express my immense…read moredisappointment with this awful bank. I can go buy snacks from a city gas station 3-6 hours from my home address without a flag, but cannot go down the street from my house to purchase a firearm without a full decline. So much for ammendment rights. But someone could run off with it in providence RI and buy an entire gas station. Here in NYC I made a booking with the card, went to the hotel with the card that was already charged up front partially by the booking and it gets flagged. After waiting an hour on the phone I get to go through the account verification twice that's also in ear shot of everyone so that's secure, only to discover there is A daily 15 transaction limit on any purchase you do is which is ridiculous, especially when hopping from train to train. Their staff tho kind are super limited. what's funny is as a plumber I'm expected to be on call in an emergency 24/7. st Mary's claims this but when I needed to get home via the train my account got flagged on a Saturday and no one could answer their automated emergency phone system. I kept getting redirected in circles. I will gladly be ending my account with this bank. They can charge $30 for over spending but can't get me home with my own money

Terrible. They are bad at everything. It took five tries over the course of a week to wire funds…read more Couldn't activate my debit card because they told me my social security number was wrong. Completely incompetent in car and auto loans. Takes a week or so to clear a check. Good luck getting anyone to answer the phone and if you do it will be a snotty kid. "Terrible" is a euphemism.

On the recommendation of the car dealer I wanted to buy a car from, I came here & applied for a car…read moreloan. The process was fast & I was approved quickly with a great rate & payment plan & left a happy man with check in hand. The 2 people I dealt with were professional & friendly. I look forward to doing business with DCU for a long time!

Worst bank ever. They pretend they are nice but they're too fake people that just think about…read morethemselves , they don't care about customers. I'm just switching to a credit union.

I want to preface this by saying the the front line staff at this location is great. However, if…read moreyour account is hacked, ALL phone reps are rude and unhelpful. Just received a call because Citizen's Bank is very upset that I posted something negative and NOW they wanted to know what could be done to fix my problems. The woman I spoke with continued to make excuses for why everything takes so long, never once apologized for anything I've been through, continued to cut me off in order to make excuses for why it took 15 days for a Debit card to be mailed to me and it will be another 7-10 days for a PIN number to arrive thereby denying me access to my bank accounts unless I take time off from work to go get money. All she kept repeating was, so you want to know who is on your bill pay. I told her I wanted her to understand that because of the disrespectful way I've been treated, their refusal to reinstate bill pay for me after almost 3 weeks, their refusal to overnight a debit card without charging me, etc was why I left. I felt like I was not being heard or taking seriously. She made me feel as though my complaints and concerns were wasting her time. It just goes to show that Citizen's Banks doesn't care about their members. So remember - IF YOUR CITIZEN'S BANK ACCOUNTS EVER GET HACKED, CLOSE THEM ALL AND GO TO DIFFERENT BANK. THAT IS THE ONLY WAY YOU WILL HAVE ACCESS TO YOUR MONEY AND ESPECIALLY YOUR BILL PAY. ONCE THEY BLOCK YOU FROM BILL PAY, YOU'LL NEVER GET BACK IN!!!!

How about everything! The hours the bank is open, the time online banking is down, the long wait…read moreevery single time I go to this location, it's never an in and out, it's 20 min minimum wait just to see a teller with only a couple people in line. I will say, the people are nice and friendly so I won't take that from the bank. Sadly , I need to go to a bank that's open later than 4 as I expect many others will need too.

Went to their South Wiilow St bank in Manchester NH and the customer service representative was…read morevery rude. Looking for a new bank.

Only one teller on Friday after workday. Why? Teller was…read morerude and talked too loud about my personal funds, in a full, crowded bank, even after I asked her not to. She seemed spiteful. I think she was predigest against white people. Not cool at all. I will be changing banks because of this. After 23 years of business, a rude racist teller causes me to change banks. Thanks sweeti.

This bank does not deserve 1 star. From horrible customer service, to horrendous rates, to the…read moreleast friendly hrs possible, and so on. Bank of America is truly, everything that is wrong with banking summarized! They don't give a sh't about you, the customer.

This is not a branch issue, but with the website and horrible excuse for customer service. Just…read morewasted 40 minutes of my day between the phone number provided on website to unlock a feature hanging up on me twice to two different people who were basically clueless as how to help. One of them, in tech support, was allegedly going to send a request to the department that I couldn't reach, in order to unlock the transfer feature on my website. This was so far from a convenient experience and the bank should pay me for my wasted time.

This is a bad bank. Run away from them. They steal. They havr bad customer service, they are not…read morecustomer friendly

How would you feel if you were standing in line for the teller and the female employee of Bank of…read moreAmerica begins to help everyone in line except for you? In my opinion, I called that blatant bigotry and plain racist. I witnessed it firsthand and didn't think that it would be so common here. There were five of us in line, all of us are of white skin except for the Adrican American man. And that female employee helped everyone in line except the African American. Wow!! What the h&$ll?

I recently went in GSCU to request an additional loan for another vehicle I needed. Matt.M helped…read moreme quickly and explained things thoroughly even though it was end of day and I showed up last minute. I have dealt with Matt.M previously on another loan and it too went quickly and he was very helpful. If you're in the market for a vehicle loan or I would highly recommend Matt.M in the Concord branch near Sam's Club.

literally the worst bank I have ever had the displeasure of using so many problems with the app,…read morewithdrawing, simple purchasing. When traveling I gave them plenty of notice that I will be using the card and withdrawing the currency of the country I was in and when I got there nothing worked and was put through a loop trying to get the card to work. After each call I was put through automated answering machines that asked for things I couldn't access due to the app not working. If you want a half decent debit card just go to a chase bank or literally anything else.