Rockland Trust has been my family's bank of choice since moving to MA 12 years ago. The Kingston…read morebranch has been my "home" branch for most of that time, and I have nothing negative to say about my experience. Tellers are friendly, helpful, and may actually remember you by name! The management is great and have made complex transactions easy and seamless. Gail in particular is phenomenal! I was overseas for an extended period and she called personally to verify the "unusual" account activity. Their hours are reasonable and they are part of the SUM bank network which offers no-fee ATMS for the participating banks. Phone service is quick and convenient. Furthermore, I've never felt nickel-and-dimed by this locally-owned bank. New debit card didn't get to your house? They send a new one for free. It's little things like this that make me love using Rockland Trust. Big banking ain't got nothing on them.

From the owner: Rockland Trust is dedicated to our customers, standing as the sole bank subsidiary of Independent…read moreBank Corp. (NASDAQ: INDB). We offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers, as well as through online, mobile and phone banking. We build strong relationships with our customers, helping business owners grow their companies, and helping individual consumers be successful by providing straightforward products and convenient service. Our success is based on having respectful and knowledgeable bankers, as well as robust technology available to our customers. These values instilled within our company are reflected in our level of service as well as our ongoing commitment to our community.At Rockland Trust each relationship matters. No matter large or small, old or new, we are committed to serving and meeting every customer's needs. As a result, we have very loyal customers who stay with us, deepen their relationship, and tell their friends about Rockland Trust.

The People who work there are wonderful. So very helpful. My only gripe probably cannot be…read morehelped....I have the hardest time paying my loan there. I can't get the online web page or the automated number to let me pay without actually having to drive there. It's hard as a working mom to get there every month. I tried to snail mail once to save myself trouble, and it got there 3 weeks late (lol, not Eastern Banks fault). I know I get what I pay for and the rates and people are great. It's just hard.

We are a small Condo Association and we wanted to purchase some CDs to invest our Capital Reserve…read moreFunds and Eastern Bank has outstanding rates and options. Andrew Millard helped us thru the needed documents, signatures and funding the CDs in a very efficient straight forward process, much appreciated, no surprises. Also, we learned that as a condo association, we are self managed, that the association needs to file State and Federal taxes annually, Andrew copied back statements (back 5 years) for our accounts that were not available to us via the Eastern Bank website, the customer service was excellent, timely and far exceeded my expectations. All the Eastern Bank employees at this branch are knowledgeable, happy and have a "can do attitude" for their customers. I would highly recommend this team of professionals for any banking needs

Absolutely awful experience. Signed up with a promotional program for both checking and savings…read more They have tried everything to avoid paying me on one of the programs even after I called to verify I had fulfilled their obligations. Customer service is rude and claims a manager will call back and never does. Six calls until they finally put me through to a manager named Maggie who was very professional but was unable to help me due to their sketchy bank policies. I guess my business is worth the $400 they beat me for. My primary bank is Citizens in Plymouth and thank goodness they are awesome. Stay away from Eastern Bank.

BEWARE!!! This bank "tells you" that you have overdraft…read moreprotection on your checking account, tells you that there will be a $35 fee per transaction, and tells you that you will have 10 days to pay it back. They volunteer this info and entice you to use the overdraft protection. After 8 months with this bank they stole all my money in overdraft fees and sent ALL the items back, NOT PAYING ANYTHING!!! When I called them they said the overdraft protection is not guaranteed it's "up to their discretion. I trusted them and deposited cash in the atm to cover the items, not knowing they had not paid any of them (and I have their app on my phone). This bank stole ALL of my hard earned money with this scheme!!!

Love this BOA location! Michelle was so helpful to me on multiple occasions regarding bond…read moredeposits. She was informative, accommodating, and polite - which resulted in my experiences going very smoothly! I had either no wait or a minimal wait time each time I came here, so I could get my tasks completed efficiently. Every staff member I looked at or spoke to me greeted me with a smile and a friendly greeting. Will absolutely return here!

This has to be the worst BoA location in America! No tellers ever, long lines with only one counter…read morerep. They love to take your money and customer service is just horrible. Manager's are clueless also. I have a BoA Account on my phone for business and when I take a photo of a check from one of my companies to my BoA it TAKE TWO WEEKS TO CLEAR, SO I HAVE TO GO TO THE DRIVE IN AND WAIT FOR 45 MINUTES SO MY SAME CHECK CLEARS THE NEXT DAY TO COVER MY PAYROLL............ If we were not a multi-state company I would run over to Rockland Trust with all my business. They know customer service.

I have been a member of Bridgewater Credit Union, then they became Merrymack Valley and now…read moreBrightBridge Credit Union and so far this change is the worse one yet. I also have problems with the online banking and they are not a member of the NCUA or MCUA. The closes branch is 3 towns away. I used to go to St. Anne's when I needed an atm, but now it says that I will be assessed a $3.00 fee. I went inside of St. Annes and they looked at my Brighthouse card and said that BrightBridge is not a member of the NCUA or MCUA and it is possible that I may be assessed a fee. I plan to get my things together and change banks.

The absolute worst website I've ever used I can't get on…read morefrom my phone ever I wanted to deposit checks remotely and it said unsafe site I tried on my iPad and I got the same message This a constant problem I received a phone call from the cu and it was so garbled that I just ignored it The called me by a completely different name and the name of the person calling was not the same thru out the messages I'm sorry but I think it's time to find a new bank

Staff is always great and always available to help you out. Hours work out for busy people!read more

Quick and painless ! Ingrid moves mountains as a bank manger to get stuff done! Usually a very…read morequick in and out experience

Vikas was a great help and made everything so easy and painless to understand to do. He showed…read moregreat kindness and care for me and my family

From the owner: Members Plus Credit Union has been serving members since 1940. As a non-profit organization we…read moreserve the community and various employer groups. Our mission is to provide quality, innovative, competitive, and secure financial products and services to our expanding membership.

Lost my debit card the other day. So I called an cancelled it. Went to the bank yesterday to get…read morea new card. Got the card, thought I activated it. Went to use it at a store and it didn't work. So I went to the bank this a.m. to try to activate it again. Didn't work so I went inside. They printed me up a new card. Still didn't work. While at work I got a call from an unknown number. It was Harbor One Plymouth (Heather) calling to tell me that my card was ready. My only complaint with Harbor one is there isn't one close to where I live.

Love, love, love this Bank! Best Customer service around. They are always super helpful and…read moreextremely understanding! Nothing like the big Banks, where you just seem like a number to them. We have our mortgage and all of our accounts with them! They also have freshly made cookies and coffee served on Fridays and Saturdays!! Such a nice touch!