The Chase Bank branch on Route 17K in Newburgh, NY is the absolute worst. Unprofessional- I…read morerecently opened (& then closed!) a business account there, and the degree of incompetence of their associates is mind numbing. A piece of advice...stay clear!!

Used to be great place to bank....now it is mediocre at best. What happened? Well, I wonder if it…read moreis the current manager that is the problem. I have been a Chase private client for years. As of 3/18 I am about to withdraw from Chase because the 9W branch (most convenient for me) has been going down hill in service for months. Please, I have no beef with the regular tellers (both women) or with Carlos who is a customer service person. These folks are knowledgeable, personable and client oriented. No, it the manager, who although very pleasant seems too overwhelmed by the job. Example: I called a few days ago, spoke with the manager and asked if she would arrange to have 71 newer dollar bills ready for me to pick up on 3/20. (A surprise birthday gift that I wanted to be special. ) I was assured that it would be done. So I went to the bank today thinking I would just fill out a withdrawal form, take the money and leave. No, no, not at all. The manager had never taken care of it...never asked the person who she said would do the task to do it!!! A half hour later I was still waiting while Tremain [manager] was scrambling to assemble the cash. She finally had it in hand, counted it out to me....never alluded to the fact that this was supposed to have been done ahead of time so it would be ready and waiting for me. For me, this last banking 'service' is close to the last straw. Why should I stay? Kate

Unreliable ATM. I have had it miscount my money in the past, excluding a $100 bill. Today it would…read morenot accept 3 of my bills, I had to loop around and wait in a line again to try to re deposit, it accepted two bills, then I turned the remaining bill backwards and it finally accepted it. I would highly recommend counting your money well before depositing here. Employees inside are very nice and professional.

I drove 60 miles to speak with a manager in person, and I'm glad that I did. In less than 24 hours…read morea duplicate charge was reversed, thanks to the manager and his colleague at the claims department. Thank you so much.

Sent 1,400.00 thru Zelle to pay my son's rent. They declined it even though I have over 30,000.0"…read morein my account. All ok but calling the bank I was put on hold for 15 minutes playing calming music and thanking my for my patience. It's my money and maybe they should hire more people . It was a very exact phone number and a very exact email address. I have to find another bank their customer service sucks

I needed help with some paperwork and the gentleman that helped me happened to be the the regional…read morerelationship advisor Michael Natrella. What a nice guy and very knowledgeable and extremely helpful. He made everything easy and painless, which I was very grateful for. He had great advice and went out of his way, also we had conversations on many different subjects. All in all it was time well spent and I highly recommend HVCC in Beacon.

Have been to most of the branches of the Hudson Valley Federal Credit Union, although my home…read morebranch is the one on Main St., Beacon, and I can not say enough of their customer service! They are incredibly kind, patient, efficient and accurate. Have looked at them after looking after four banks, and they are far and away the best of the five! Have been here for almost ten years. Don't waste your time elsewhere, come here!

Located on Broadway this bank is definitely a convenience for BOA customers who can't make the trek…read moreto the route 300 branch. The customer/teller service are young and very helpful (also fluent in Spanish) Management is always on hand making sure customers are being helped and operations are moving along smoothly.

I recently closed my family's bank account with bank of america because they have so many extra…read morefees at the end of each month! That being said, it isn't the fault of the staff members at this branch, who have always been very friendly and accommodating. I highly recommend looking at local credit unions in the area because they tend to have much lower or no fees.

This bank is terrible lazy people working the counter, James yes I'm talking about you! Seriously…read moreconsidering closing all my accounts at chase. Rude, nasty and lazy people.

Chase Branch Officer Marco B., assisted us recently with a credit card application- he was patient…read moreand professional. A true gem in today's banking world. Chase is truly lucky.