I really can't remember the last time I saw such a blatant disregard for the public by those who…read morewere hired to provide customer service. Went through drive-up to cash 2 small checks, was told I had to go in because of "bank policy." Went in, it took them 20 minutes of screen time and phone calls to cash. After-which they threatened to withhold my money unless I provided them with my phone number. When I pointed out the obvious (you don't need that...[they had my ID]), they were visibly unhappy with me and made more phone calls. There was no apologetic attitude for the inconvenience; they appeared very comfortable with their contempt for those who make their job possible. This was my 1st time there, and I was doing a simple transaction that I had performed numerous times through the years (at other banks) without incident. I'm surprised and saddened that people would subject themselves to such poor service.

Terrible service terrible staff! Bank is much slower then any of the banks I have I know from…read moreexperience! Phone calls and walk-ins are much more a struggle and they seem to just be lost constantly putting you on hold and moving u from call to call as well! Terrible service after a 30 minute conversation nothing had changed

I will never do business with this bank again, and wouldn't recommend them to anyone. I've been…read morestuck in an issue that should have been resolved months ago. Paperwork is submitted in person. Go in branch to follow up after no response for weeks. Paperwork seems to have been misplaced. filled out at the branch with an employee, and same thing weeks later, somehow it's like it never existed. Every time I call for an update, no one seems to know what's going on. It's been constant back-and-forth with no real progress. I finally escalated the issue and spent hours on hold with their 1-800 number and uploading these documents for a third time on a portal. They tried to then say I'd have to wait another 4-6 weeks for a review and resolution in the matter!? I requested them to escalate and expedite the process as I shouldn't have to wait on account of their mistakes. There has to be a better system. Friendly staff means nothing when problems never get resolved.

Terrible bank to deal with very unprofessional. Rude, slow tellers..seems like every time I need to…read moredo business there's an issue or problem. Everything seems like a struggle with them, they're too much work. I need a bank that's easy to deal with..Good Luck at the drive thru, that's a 25 minute wait even though there are no other cars there with you. The tellers are slow & pokey.. I got so mad at them Friday, I just closed my account on the spot, even though I have direct deposit through them. I'll figure it out with my company I Just wanted to be done with them..

HORRIBLE!! HORRIBLE HORRIBLE . They had my business classified incorrectly. Subsequently stopped…read moreservicing my account 35 days prior to when they sent a notification that they were going to stop servicing. Spoke to a banker who was jolly and happy and offered no apology for their incompetence. Multiple payments were declined due to their ignorance.

Don't waste you're time going in here. The people I've dealt are always clueless about their job…read more Apart from trying to get my mail sent to the correct address for 4 years on the phone and in person, I tried to close out all my accounts and get my money to switch to a different bank. She closed the accounts and put her coat on to go home without giving me my money I had in 2 accounts. I come back from vacation to find out that one was never closed. Now she says I have to call a 1800 number to get it all resolved after clicking on the computer for 25 minutes of my life. Went to the Santander on Rockdale it was like night and day. Didn't need a 1800 number.

I love webster bank. Friendly and knowledgeable staff.read more

Absolutely the best bank ever!!!!! There customer service is exceptional!!! They take the time to…read moretalk to you and help you when needed, you never feel like just a number they get to know your name. There always pleasant. I had been at bank of America left there cause there out to screw you. PLEASE IF YOUR LOOKING FOR A BANK PLEASE GO TO WEBSTER BANK!!!!! YOU WON'T BE DISSAPOINTED

Gorete, The member service representative is both friendly and very helpful…read more She assisted me with internet problems quickly. It was a pleasure to work with her! Thank you, Marie

I have to say this is the best bank! Never had any problems with them. If you are local to…read morewestport you should get all your banking needs done with WFCU!

The tellers are always friendly and efficient. Gina Palmer, the manager, is fantastic!!read more

I did a lot of research before I joined Baycoast. And by a lot of research I mean that Westport…read moreonly has three or four banks at the most, and Bank of America wasn't an option. So all in all I really only had one choice within a 7 mile drive of me, and that was the Baycoast in Tiverton. This is the new Baycoast location. I was actually quite happy when it opened, because let's be realistic, although I have a Baycoast somewhat near my house, when I am going into town for whatever reason, I hated driving one direction to turn around and go the other direction. What I love about this location: It's brand new, so it's clean inside, the employees are nice, and when you go to the ATM or drive through, there's a farm right behind it with all sorts of cattle. It's quite picturesque. What I don't like about this bank in general: I hate that it's only drive through ATM's. Sometimes you aren't the one driving, and it's not realistic to go to a drive through ATM. If you are deciding on a bank in Westport, this bank hasn't screwed me yet, and I am not a fan of having a bank account (I dealt in cash for many years), so I suppose this one is good.

I love the staff at this location. I've been with Bank of America for a few years, and this is by…read morefar my favorite branch. The tellers are always super nice and helpful.