I've been with Sunbelt for most of my life. My mom opened my first account for me when I was a kid,…read moreand I'm nearly 40 now. I'm not a new customer. For years, I had no complaints. I used to stop in every Friday to deposit my check, and the tellers were friendly and pleasant. That changed somewhere along the way, and Sunbelt has become increasingly exhausting to deal with. In 2020, I refinanced my car with them, which turned out to be a mistake. In 2023, I moved out of state for work and had to switch insurance policies. The insurance company accidentally sent my proof of insurance to the wrong bank. I didn't know there was an issue until my debit card was declined at a restaurant. No warning. No phone call. No email. Just a locked account. When I called, I was told my account had been frozen because I didn't have car insurance. I knew good and well that I did. The insurance company corrected their mistake immediately and faxed and emailed the documentation within the hour. I called Sunbelt two to three times a day for over a week. Every time, I was told they hadn't received the paperwork. The insurance company resent it multiple times. There was no urgency and no sense that anyone cared that I was in another state without access to my own money. Eventually, without explanation, my card just started working again. I found out when an automatic payment finally processed. During that time, a scheduled credit card payment to Chase was declined because my account was locked. As a result, Chase flagged Sunbelt, and I can no longer use that account to make payments. As if that weren't enough, one of their representatives called me in the middle of all this to ask if I needed a loan. The irony was unbelievable. More recently, I called to update my address after moving to a new home. The first representative I spoke with sounded as though he was under the influence and struggled to form coherent sentences. I had to spell my street name multiple times, and it was still entered incorrectly in the confirmation email. It took two additional calls to reach someone who was alert enough to understand the alphabet. Maybe Sunbelt should require new hires to watch Sesame Street as part of their onboarding process. Even after completing the electronic signature process to confirm the new address, they are still sending my mail to the old one. At this point, I hesitate to call back about it. Communication has been so consistently frustrating that expectations are low, and I feel like I'd have better luck talking to a cucumber. Add to that the frequent card locks for normal purchases, including once at Kroger due to "too much fraud", and it feels like I need to call and ask for permission to use my own money. I'll be moving my accounts to a local bank soon, which is something I should have done years ago. I would strongly caution anyone considering Sunbelt to think carefully before doing business with them. And whatever you do, certainly don't use them for a loan of any kind. *edited to include that I'm not located in San Francisco, and I did business with the Laurel, MS locations*

I stopped by the Sawmill Sunbelt FCU location today to pick up some cash for groceries, I had to go…read moreinside because the automated stations in the lobby were being used or broken. Upon leaving I see the branch manager Robin and say hello, she returned the greeting and I told her I would be leaving Sunbelt soon, she responded by saying she didn't want to argue. I told her I wasn't arguing just making a statement and thought she'd be happy I was leaving, she has always been abrasive, but it's gotten worse. Negative behavior is throughout this credit union, and is getting worse This is why I'm leaving and promote others to do the same. Most everyone I talk with about Sunbelt FCU have already heard how bad it is, very sad. I hope they can get things turned around, but there is a LOT of work to do. I don't know why this site places me out of state, I live in Laurel MS.

I highly recommend you stay away from this bank. Their processes are antiquated and they have no…read moreidea how to operate in this century. We tried to refute a charge of less than $70 from Loves truckstop. My wife's a driver and stays out months at a time. I has to go in and take care of this. The lady said my wife would have to come in and personally sign the paperwork. It's obvious that this was.a double charge because both transactions were the same amount and done less than a minute apart. My wife finally came in and we went back. She said we could not dispute because my wife didn't still have the receipt! I've never seen this level of non-service. At my old bank I made a phone call and took care of this. PLEASE don't go here unless you are taking your horse and buggy to a bank still operating in the 19th Century! I recommend firing a President still operating like this when we all bank on our phones. RIDICULOUS!

They do not compensate customers when they make mistakes with your account. I had an automatic…read morepayment set up with my city water, sewer, & garbage pickup. Someone at the bank sent a notice to the City of Ellisville instructing them to change my account number and to start drawing my payment from someone else's account. I spent several hours on the phone and had to make numerous trips to the city hall and the bank to get this corrected. No one at the bank would acknowledge this mistake. It caused me a lot of trouble. It seems to me that some sort of compensation would be appropriate in a case like this. They merely said, "I'm sorry."

Moved in that area 19 years ago. Went there first for a mortgage, checking and savings. Never…read moreowned a reason to leave. GREAT service. The GREAT folks that served us then are no longer there. (Then it was Bank of Jones County). We moved from there nearly 3 years ago. Still had the home and checking. Mortgage paid off. Drove back there earlier this week, 06-15-2026, to sell the home and close our accounts. All accomplished. On some of our home selling paperwork, a concern manifested. Took the paperwork and concern to the bank. Gena and Breanna went far and above expectations in determining addressing our concern. Note, the issue was NOT tied to the bank at all. Yet they did the legwork to determine if there was a problem or not. Fortunately no issue. Different name than then, different people than then. But still the same GREAT service! Thanks

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