Lisa did a fantastic job on our tax return. Couldn't have been happier. We saved a lot of money.read more

Once again Lisa and her staff are the best! been going to Lisa for year and won't go anywhere else…read more Lisa is too not and so full of knowledge. Always such a great feeling knowing things are done right every year. Highly recommend Lisa ..... you won't be disappointed.

Fantastic customer service! Knowledge friendly staff! Great…read morelocation. Ample parking. Drive through. Lobby Service. ATM.

We use all the Lima Superior location's, but this location specifically has set up my home mortgage…read moretwice, with wonderful service each time! Additionally, several auto purchases at local dealership's were financed w/Superior Credit Union as well. Always treated well, with no complaints, no matter what I went in for. Always received a friendly smile back! Thanks Superior C. Union, and all who work here!!

Shane is a wonderful agent. He is friendly and is always willing to sit down and take the time to…read moreexplain my policies to me. He is proactive at keeping me updated on my accounts. He allows me plenty of time to think over the information he gives me and is not pushy or forceful when I need to make a decision. I appreciate his patience and highly recommend his services.

I have had State Farm for a few years now. My original agent was, Ben Anderson. Ben Anderson and…read morehis staff was great over the couple years I was with him before he left State Farm. My account was given to Shane Crites and his office for representation going forward. Recently my son was in an auto accident and I contacted his office. Made 3 calls within a matter of two days. The last phone call he told me he would "do some research" and contact me later in the afternoon. It has been over a week and I still haven't heard from him. Communication doesn't seem to be high on the priority list for him or his office staff. After this incident with my son is resolved I will be looking for other representation and if that means leaving State Farm, which I love, then so be it. I wouldn't recommend doing business with this representative. It seems to me he has no problem taking money when gaining new customers but when dealing with claims or anything other than gaining new customers he could care less.