Owner applies surcharge for credit card payment as well as increasing prices for laundry

The cleaners is closed until the 10th and without warning last week that they were going to be closed for over a week, I have a bridesmaid dress sitting there that I need for Saturday! I went to pick it up when they told me to come back, yet they were not finished with it. Then when I came back there was a sign posted for their loooooooooove closure. Why did they not say they were going to be closed and give warning? Can anyone help? I NEED this dress. read more

Not happy i took in 3 shirts to be military pressed. They where wrinkled and yes had the military press but doesnt even look like used any startch. Not happy with them going to find someone else to do my dry cleaning for now on!! read more

I took 4 brand new pairs of men's casual pants to the City Laundry in Elgin and requested they be dry cleaned with NO crease in the pants and no starch. When I went to pick the pants up, two of the four pair of pants had creases in them. They all had tags on them that stated "no crease" but were creased anyway. When I questioned the attendant, he told me I had to pay for the dry cleaning and they would send them back and get them fixed. I asked to speak to a manager and was told I had to contact the Camden office and that he couldn't help me. So $27.40 later, I walked out with two pair of pants and a promise the others would be fixed and ready the next day. When I went to pick up the pants, they still had the crease and I was told they couldn't be fixed. At least I didn't have to pay a second time. I would never use this cleaners again. read more

Left a $200 down-filled king comforter (purchased two years ago) for dry cleaning, got back a completely ruined item. Cleaner would not replace or make appropriate financial restitution citing damage disclaimer signed when article was dropped off. Item had only been cleaned once previously at another dry cleaner and was returned in impeccable condition. Got some cock n' bull story about the cleaning life of such articles and that other materials were used in combination with the down fill that were responsible for its ruined condition. Avoid this company and any of its seven operating locations. You have been warned! read more