I purchased a vapor Reso at this site and was told that there was a 90 day warranty on it and it…read morewas defective when I brought it home. I was on vacation and was unable to return it right away so I tried to return it on July 9 20 days later and when I took it back to the store to exchange it for one that works properly, I was told by the desk person that it had been 20 days and they would only honor it if it was less than a week. Then he put the owner on the phone who told me that it needed to be returned within 24 hours or they wouldn't exchange it. Terrible customer service and they don't honor their products. All about the money.

been there tons of times with no issues the last 2 times I visited there was some idiot redhead kid…read morethat has the music so loud its hard to hear him from across the counter and hes not helpful at all and puts fourth no effort in to helping you

So out of all the the shops in Wooster this one Topps the most the employees their treat you like…read morefamily as so you walk in the door and all there stuff is really good I will always pull up there first . And I'm a local.

I've been in that store probably 25 times and it's always been a good encounter but I stopped in…read moreand a young black man with dreadlocks was extremely rude to me but I let it go! just figured he was having a bad day. I went home and opened what I had bought and it was 3 grams of shake, stems and seed shells!! I decided to call the store i wasn't looking for a free deal or my money back I was simply letting him know what I had received. he proceeded to talk to me like a punk and insulting me. I asked for a number I could call to try to talk to someone and was given no information. I tried calling the store and got the same person and told him I would call back when I can speak with someone reasonable. he proceeded to call my number back 12 times to which I never answered. upon trying several days later I found that this person blocked my number so I simply used my wife's phone. long story short... the days of slinging rag weed out of grandma's basement are over! my friends and family have all moved to a different place of business. the owners may want to look at this employee because if you can have that kind of disrespect for a customer while working in a smoke shop, you may not be cut out to work with the public

Excellent selection with great ambiance! Joanie is amazing and she really knows her cigars and gave…read moreamazing customer service! Highly recommend this place!

Great location, Great Selection, Good prices, and the best part the humidor is in the old banks…read morevault! Very cool. Mike was very nice and helpful in picking some sticks that were different from my normal smokes!

They make a Great Vape mix at a good price with Great Service. I've been going there for years and…read moreNever had any problems with their product or service.

I've been here before and it was a GREAT experience! The young girl was so friendly & helpful…read more HOWEVER, yesterday I went with my husband in search of juice. The young girl that was helpful last time was with a customer, and there was an older lady with cute colorful hair working as well. We walked in. NO ONE greeted us. We stood in line for 8-10 minutes and NO ONE acknowledged our presence. No "I'll be with you shortly" or "welcome to vapor mix, we'll be with you in a moment". At that point, I didn't want to spend money there as they were rude. Hubby felt otherwise, so we continued to wait. Once it was our turn, we moved up to the counter. The older lady behind it, still didn't greet us & decided to puff on her vape a few times in front of us, before she acknowledged us. So we pay the money to test out flavors. Hubby is explaining to her what he's looking for. She gives her recommendations (we're new to vaping) on juices that are potent in flavor. She gives us a flavor to try. Hubby says he can't really taste it, so I tried it. I couldn't really taste the flavor either after a big hit. She "claimed" it was because the pen was bad.....well if that's the case, why is the store using them? So the protective cap came off the pen & fell on the floor. The older lady rolled her eyes, and reluctantly brought over the dish for us to get another protective covering. When i said to her, I wasn't able to taste the flavoring either, she got somewhat defensive. I wish I had gotten her name. She was no only rude, but also completely incompetent at her job. She didn't seem to know much about the juices the store sold, as she was asking the young nice girl for help. Needless to say, we will NOT be going back.....

Abraham is humble and helpful! Replaced batteries in three iPhones and one charging port. Great…read morework for a great price. Highly recommend!

Great customer service and very good prices You will find…read moreeverything you need here Highly recommended!