We moved out a few months ago and we couldn't wait to leave! When we first moved in there, no one…read morementioned they had a rat infestation and we had to deal with rodents right outside our door. It was a nightmare leaving the house! Secondly, management was HORRIBLE!! It seems there's no communication between the landlord, manager, and property manager. When rent was due, you had the manager who's in charge of that letting you know you had a late fee because rent was never received while the landlord would tell you it was fine because he received the rent (their rent process is only wire transfer or money order). We also had horrible neighbors upstairs that would be jumping up and down, stomping, and throwing heavy objects onto the floor (our ceiling). After we talked to them in person (mind you, it was 2 adult women), they retaliated! The noise got worse and it was at all times of day and night. The property manager was notified of this along with the landlord, presenting them timelines of what occurs and even the manager stating she heard the stomping too when meeting up with them. They knew of our jobs in the healthcare field with our crazy work/sleep schedules and NONE of them cared one bit! We felt discriminated against them (they were aware of it and our legal matter) and it all made sense why they have such a high turnover moving rate there. We are happily living elsewhere with a much bigger space and less expensive monthly rate. I would STAY AWAY from there if I were you!

It's been almost a year since we moved into The Cassini and we definitely found our happy place…read morehere. We were deciding between several options, but Sarah won us over with her exceptional knowledge and attention to detail. There was no question she didn't have an answer for and she was always available and ready to show us the place (and we checked it out three times before we made our final decision). The apartment complex doesn't have amenities, but this in no way cancels out its exclusive feel. The area has everything one might need: gyms, SPAs, cute little cafes, and major restaurant joints, quiet streets to jog. The best part is that the building is brand new; everything is stylish, minimalist, fresh, and clean, and we've never had anything break or give us any problems whatsoever.

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

WARNING: AVA Pasadena is a Scam, I would give negative 5stars if I could…read more We had a nightmare dealing after moving out. AVALON slapped us with a ridiculous $946 bill with a FAKE "pet odor" and wall damage that never existed. The apartment was in perfect condition. When we asked for PROOF--photos, invoices, ANYTHING--they said they DO NOT NEED ANY PROOF TO CHARGE US, after we repeatedly asking, they said they will provide WITH COURTESY and would take 7-10 business days to provide it. But at the same time, they threatened us with a tight deadline to pay within 10 days or FACE COLLECTIONS. They tried to force us to pay without giving us any evidence and pressured us with an unfair timeline. After doing some research, I found out this company has a BAD REPUTATION for OVERCHARGING UNREASONABLE MOVE-OUT FEES and SENDING ACCOUNTS TO COLLECTIONS without proper communication. It's no surprise they pulled the same tactics on us. They clearly don't care about honest tenants--they just want to steal money by inventing damages and rushing you into paying. We're fighting back and won't let these greedy, dishonest people get away with it. If you value your money and sanity, STAY FAR AWAY from AVALON.

This is mostly a review of the touring experience: having toured a couple times, and although I did…read morenot sign in the end due to the unit I had wanted was unfortunately rented right before I applied, the experience I had with the help of Bianca (Senior Leasing Professional) was exceptional -- I appreciated her professionalism, patience, and frankness through this long process of finding my first rental in Pasadena area. In fact, she was probably the one of the most helpful Leasing Agents across multiple Pasadena and Los Angeles rental properties. Thank you! Although on the pricier side and there is not a lot of guest parking for such a large community, However the unit and grounds appeared very modern, well kept and numerous communal spaces, luxurious pool and gym.

Terrible experience with the leasing office. Would recommend to future tenets to have everything…read morewriting and be willing to take the apartment to small claims court if it comes to it because the leasing office is very much not incentivized to work with current or future tenets in the way an individual renter would. I've been wrongfully threatened to be evicted because of a 2day late rent tied to the property's system being down [confirmed with them later that was the core issue] I've had Carlos [head of property] bait and switch with renewal terms -- Get everything in writing. I've had issues with major delays in responses consistently [up to 2 weeks between emails] Separately the gym has been shut down for 6+ months now with "stop work" signs from the city, signaling the apartment management is pretty unequipped to effectively manage the property. The apartment itself is nice and originally didn't plan on leaving, but with prices in general being quite inflated vs those around + a repetitively poor experience with management, moving elsewhere. Availa across the street is at least a better deal.

*Rarely received response for voicemail from leasing office unless you're lucky or you walk-in…read more *negligence on emails and have to repeat the story of issue if on duty personnel is different *management and staff change often *7 out of 10 nobody picks up the phone *Amenities repair slow ***Take 3 minutes to get real hot water and at least 1minute to get only LUKEWARM water that's water waste (for 133-unit apartment is supposed to get hot water not more than 1 minute) *Maintenance Sup is rude and management is slow *5 out of 10 don't follow scheduled appoint for facility maintenance/repair and nobody inform the delay *only 6 guest parking spots on 133-unit apartment, 2 occupied by staff ( it should provide 1guest parking for every 10 units as residential building rule) *Courtesy patrol at night sometimes *metro rail and community bus close by

My biggest gripe is that they have 133 units with only 6 guest parking spots. They shared a parking…read moregarage with atleast one retailer. "In Los Angeles County, guest parking spaces for apartment complexes are typically required at a rate of one space for every 10 dwelling units. This applies to complexes with 11 or more units..." My mom lives here. They can make tenants pay for trash valet pickup (??) but they can't have enough guest parking spots for some reason. Biggest griped. Management has changed hands a bunch. Fire alarm used to go off weekly. Think that's been finally resolved.

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

My aunt recently moved out after being at The Oaks, collectively, for at least 4+years. The 5 stars…read moreare mainly due to Luis, the manager. He is so good with the residents (always made my aunt smile), was quick in his responses and was always willing to go the extra mile. The facility is 4 stars mainly because it's dated. And the food is 3.5 mainly because of the heavy-handed seasoning. Overall, the community is great. Thank you, staff, for all your hard work!

I made an account on Yelp to share my experience…read more I would not recommend moving to eaves. The apartment my wife and I rented had many problems. Appliances broke down regularly. Appliances and drywall were not properly installed. The parking garage did not have good camera coverage so at least one person had their car broken into. In the parking garage, oil pools, trash, and dog feces were also not promptly cleaned up. There are other issues, too. Because of the problems, we paid thousands to cancel our lease early. We also paid hundreds to use eaves's cleaning service. My wife tried to do a final walk-through, but they did not show up at the scheduled time and we have a newborn, so she left before eaves's personnel eventually arrived. After, we were charged about $1000 (the security deposit and a couple hundred dollars on top of the security deposit) for a carpet replacement and painting. I asked about the charges and they said the carpets had to be replaced because of pet hair and odor. My dog is house trained. I told them that we paid for cleaning; they said their cleaning service doesn't clean carpets. Never got an answer about the painting. I spent a couple weeks on-and-off trying to get someone to review the charges. They did not follow up. Ultimately, I called again and they said that their position was that the charges were legitimate. They said the best they would do is offer a 15% discount. I said I don't want a discount (maybe a little too prideful but I didn't want anyone there to think that they are doing me favors by discounting an illegitimate charge). Accordingly, I paid $240 on top of the security deposit they withheld from me. Some pictures my wife took of the carpets when we moved out are attached to this review.

Rosalvo was very helpful, extremely polite and great at his Job!…read more I normally would never leave a review but he definitely deserves one!

This review is specific to Residence Experience Coordinator, Selena Espinal. She has been one of…read morethe kindest, most capable people we've encountered at Acappella Apartments and that says a lot because we've encountered a few who were also wonderful! She is knowledgeable, proactive, and follows up with us when we come to her. We feel lucky to have her as a resource.

I lived here for 2 years in 2 different units and think overall, Acappella is a decent choice in…read morePasadena. I'm sad to leave the area, but had to because the rent increase surpassed my budget, and I also had been itching to live somewhere new. My advice overall is to live on the 4th floor here and to have a unit that doesn't face the freeway. What I liked: 1. Residents are friendly but also keep to themselves. 2. Leasing staff, past and present, are responsive and helpful. Thanks to Skylar, Brendan, Julie, Claudia, Ricky, and Chloe. 3. Convenient parcel room with Luxer One lockers for secure deliveries. 4. Units, although showing age, are clean and comfortable. 5. Spacious walk-in closets compared to that of other nearby complexes. 6. Location, location: within walking distance to Old Town and is close to groceries, restaurants, and City Hall. The complex is also right by the 210 for easy coming and going. 7. Jerry and Erica in maintenance are polite, helpful, and patient. 8. The inner courtyard is peaceful with its string lights and makes for a nice view as the sun goes down and into the night. What I didn't like/think could improve: 1. Unit front doors are self-shutting and slam full force, causing sudden bangs and shaking walls unless manually held. Most residents do not observe this, which sucks. 2. Elevators break down multiple times a year; major repairs can take months. The larger service elevator always seems like it'll die any minute. I was even trapped in it once for 10 minutes. 3. There was a persistent error-message beeping from the fire alarm panel by leasing during my first year. It was less frequent this year, but the beeping appears to be an unfixable Bay Alarm-specific issue I have heard and seen in other plazas. My current place actually has the same issue. 4. Maintenance became understaffed this year and rotates across Equity properties; many of my tickets went unaddressed my last 5 months here and I had to resubmit to receive service. 5. My SmartRent doorlock battery died within a month of my first move-in and I was locked out on Thanksgiving night; I received zero low-battery notices until it was at 1%, and SmartRent wasn't able to find out why this happened. The battery should've been checked prior to me moving in. 6. The complex doesn't really have amenities. The gym is sub-par, as is the social room. Yearly Equity resident surveys hint that they are trying to add things here/at their properties, so there may be future potential. 7. On Bilt, your final month's rent will not show a prorated amount, but rather, your lease-renew amount, even if you have already given notice to leave; you have to speak with leasing to know your actual payment amount. I found that odd and there was no communication about this when payments switched over to Bilt; leasing said it was a Bilt issue. And if you turn your keys in early, there will be a line item in your SODA statement notating an early-termination amount (but it's not a charge). It seems some system/software tweaks could help alleviate confusion for residents leaving/who have left. You will also be charged for paint and cleaning, no matter the final state of your unit. This seems standard across complexes though, unfortunately.

We lived here for 3 years -- it was our first apartment in California…read more The first year was quite good, but over time, things started to get worse. There are many homeless people around the area, which often makes it feel unsafe. The maintenance team, however, was always great -- they were professional, kind, and quick to respond. That was honestly the best part of living here. Unfortunately, the rent keeps increasing every year, but nothing really improves. Management is rarely available -- we never saw a manager in person, and most of the issues we reported were not resolved. There is also no security on the property anymore. During our first year, there was a security guard, but after he left, they never replaced him. Many times, we saw homeless people entering the building, using the bathrooms near the pool, and even using the pool itself. Packages were also stolen several times, which made us feel very unsafe. Another challenge was the nearby theater. They were doing ongoing construction and decoration work right next to the building, and tenants on that side had to deal with loud noise almost every day. When we contacted the Essex office to ask for help, they said it was not under their control. The location might seem convenient, but it's right by the freeway, so it's always noisy. Sadly, it's also not the safest or most comfortable place to live. Overall, we would not recommend this property. There are many better and safer options nearby where you can truly enjoy your home and peace of mind.

We have lived in the building 5 years…read more Hands down the best part is the maintenance crew. I've always lived in apartments and never had a team as responsive as Robert and his team. (Also the cleaning lady, Esther, she keeps this place immaculate and is always friendly.) They are truly the face of this community. The location is great and despite a large complex there is a good sense of community for those that use the pool or have dogs. The building is next to the metro for great public transport on the Gold line. (We're next to the metro and we live in LA, homelessness is to be expected. This is a system failure not a building problem.) Room for improvement: Mail: could have a better system for this/larger locker area to prevent theft Parking: need to have the resident spaces repainted and indicated as such/improved signage due to difficulty with spots as a result of the theater next door. Security: they claim to have night security but no one was rehired for over a year Management: constantly changing staff, was located offsite for at least a year, but just moved back... Not a fan of paying for parking with the cost of rent and clearly the spaces available.

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This apartment complex is newly built, clean and quiet! It's been great living here and haven't had…read moreissues in the past year. It's also super convenient to freeways and old town!

We've been living at MW Lofts since the beginning. It's very hard to come by a new building without…read moreincome restrictions, as most of Pasadena does, so we secured our unit as soon as we heard about it! We love the convenience of the location - lots of restaurant options, movie theater, parks, Target and Ralph's within walking distance. Also very close access to the freeway. It's been awesome going to Golftec downstairs for golf lessons, and lagree right across the street. The whole team (leasing and maintenance) has been responsive and helpful with our needs, especially with the hiccups in the beginning given it's a new building. Great communication when it comes to updates and issues. The building is very well maintained and quiet. It is by old town so there is quite some exterior noise from passing cars and sirens. The rooftop is a nice bonus with a great view!