Dealing with Virgina (older Filipino lady) to do an intake is the biggest waste of time. She is so…read moreunprofessional and sloppy, it is very frustrating corresponding back and forth with her when she goes out of town so often for "family emergencies", and is the main point of contact for intake. My mother is an Air Force vet that has frontotemporal dementia. She is 63, which is a little early to be experiencing this. I went on a tour of this facility back in January, so this has been a very slow process. I told Virgina my mothers age the day of the tour where she wrote it down, as well as other details such as the current facility my mother is at. I was concerned when I would call back to check on the process that she would ask me the same questions over and over, as if Virgina is suffering from dementia herself. She has been making false promises since February when she verbally told me my mother was approved to move in the first week of march. The first week rolled around and I didn't hear anything from Virgina, so i called her direct cell where i have been getting sent to voicemail ever since because she apparently has been having back to back family emergencies or events where she goes out of town (lol). She will send you to voicemail, then ask to call back later through text. I guess this facility was rieed of my checking on the status of the placement because they finally determined today after months of deliberation that my mother is suddenly "too young". This was already after Virginia said she would be moving within a week. They knew my mother's age months ago, it seems as if they are just lazy and want to pick and choose who to care for. Glad they showed their true colors before I sent the person I love the most in the world here... if anyone can suggest facilities that are diverse and have caring staff (as my mother is black), I would be totally open to suggestions because I am starting from square one again.

Jasmine Terrace was Mom's home for the last 10 years. We could not have asked for a better home…read morefor Mom. She had good and bad days, and the Jasmine staff insured she had the proper care for all her needs. We first met with Lori who exudes calm sensitivity. The care staff led by Rocio and Carla stayed. on top of her medical needs and guided us through. The kitchen insured Mom received her favorites. The facility is very well maintained, always clean and fresh. The courtyard is a treasure. Thank you Virginia for leading such an outstanding team!

Management is horrible! I continuously receive different information and never given a straight…read moreanswer. My brother and sister do not provide medical reports from Dr's visits nor give info. My Mom has dementia, doesn't eat good at all nor drinks enough water and it seems like this facility is only waiting for Mom to die so that they have another room to rent. I've asked management for a call back but never have received. Facility is definitely under staffed!

Caring caregivers, Active community. Responsive to residents and family's needs. Thank you, RPOK.read more

I never could get this place to call me back about getting a tour. I left multiple messages. I…read morealso called many, many times hoping to catch the director when they were on site. Often when I called during regular business hours, nobody even answered the front desk phone at all.

My wife and I are independent-living residents on the MVGH campus where we have been for the last 6…read moreyears. Here at the Grove, we've had independent-living friends who've needed temporary assisted living or, with life changes, have moved permanently into such an arrangement in The Hearth (assisted living) or into The Ranch (memory care), or into a more intensive environment, Stewart Cottage. Having lived and worked in the Midwest and East Coast, before moving to SoCal, we're thoroughly familiar with all the options of care; it's clear to us that MVGH is one of the very best we've know. Our staff is dedicated, skilled, and kind. Rarely a day goes by without either my wife or I commenting on what a remarkable, gracious, place this. We know that whatever life brings our way, we will have friends, we will receive care, our needs will be met. If you have a family member in need of some specialized care, there is no better place than MVGH. Make a phone call today - your questions will be answered, and the needs of your loved one, or yourselves, will be skillfully assessed.

Clean, care quality is great. Physical therapy room is spacious and has other equipment. Office…read moreexperience is great and someone gets back to at a reasonable time.

My Uncle's moved into Villa Gardens during the pandemic. We didn't know what to expect, but Villa…read moreGardens goes above and beyond all your expectations of genuine care. Everything you can possibly need whether it's independent living, assisted living and beyond, Villa Gardens is there for you. From the minute you walk through the front door, you're greeted by wonderful staff who welcome you wholeheartedly! The Wellness Center takes care of all of your medical needs, and is there for you in an emergency, providing excellent; professional nursing staff. There are movies & other entertainment onsite, outings to the opera & other cultural events and special holiday events, where they go all out, with delicious food and various performances. The dining room is large & lively. It's easy to make new friends at Villa Gardens. There's a garden room if you would like to have private parties, and the staff takes care of everything! They have a full menu and the food is always fresh and delicious. There's even a bistro where you can order snacks, coffee, smoothies, sandwiches, salads & more. Living in Villa Gardens, you will truly feel like you are at home.

My sister has been a resident there for three years. The staff is extremely competent and…read moredelightful. Currently, due to the pandemic, their many activities have been curtailed. Activities normally range from lectures, outings, featured in-house movies, as well as a wide variety of other special events. They have a large game room. The dining room is restaurant style with tables seating four or five - tablecloths and flowers. There is a beautiful library replete with a wide selection of books. They are meticulous with housekeeping - even before the pandemic. My sister is a vegetarian and gives kudos to the chef. She moved there after open heart surgery needing a place to heal. And that she has, wonderfully so. She has chosen to continue to I've there, rather than moving back into an apartment. She's made a lot of friends and finds it a happy home.

Watching the news and fires right now and the staff and evacuation plan was magnificent!!!! Great…read moreteamwork . The world was watching and they did a excellent job on evacuating those patients. 1st responders need to be recognized

I'm so deeply saddened by the events of January 7th. The terraces, its staff, its community, is one…read moreof a kind. Once they rebuild I will finally feel comfort and safety for mom. Thank you to all the staff, I owe you everything.

one of the nicest facilities in Pasadena the staff is great and Andy the owner is fantastic super…read morenice and caring

If you are looking for a place for your loved one, look no more. Andy/owner, his wife, along with…read morehis caretakers provide the best experience for your loved one. I had the pleasure of working with Andy and his team and the passion they have for their residents is unmatched. I work with many owner/administrators and Andy and his team by far are the best I've ever encountered. I would absolutely recommend El Molino to anyone looking for the best care for your loved one.

I first met Mauricio several years ago when I was looking for an assisted living facility for my…read moreuncle. Mauricio helped us understand what to look for, the kind of questions to ask and facilitated tours of several facilities. We ultimately decided on one that was my uncle's home until he passed away. Recently I reached out to Mauricio again for assistance with a friend who needed to find a place for her disabled husband. Mauricio connected her with Portia, one of the Golden Pathways advisors, who not only helped find a great residential board and care for my friend's husband, but also supported my friend thru the whole process and provided education and support to the the family as well. Mauricio and Portia provide professional and compassionate assistance. They are genuine in their desire to help, are knowledgeable about the many facilities in the area, and they go the extra mile. And a huge plus is that there is no cost for their assistance!. I have a lot of trust in Mauricio and the Golden Pathways team and recommend them to my friends who are looking for placement of their loved ones.

Golden pathways was a God send for my grandmother and my family during a difficult time. We had no…read moreidea where to start or what resources were available to her in finding placement. They were so gracious and informative. They were able to find placement for her quickly and effectively. Her placement was perfect and she is well cared for which is all we could have asked for!

Martha Reyes My wife Nancy moved into The Kensington on…read moreFebruary 18, 2026. The Lobby reception of 10 or more staff members was truly a great start to Nanc's new home adventure. There is where I met Martha Reyes. Martha reached out to introduce herself and let me know that she would be personally looking after Nancy. I visit The Kensington each day at breakfast, lunch and dinner to help feed Nancy and get a better understanding of what days are like there. To say the least, I continue to be impressed at the amazing level of care that Nancy and all the residents' experience. Of all the care-givers, Martha stands out not only with her level of dedication to all the resident but especially how she nurtures and comforts Nancy through these new tough times. Thank you Martha for being there and for the loving care you give Nancy each day. You now have a special place in my heart. Always Dennis

Not all that glitters is gold…read more I interviewed here and watched staff perform a three-person manual lift for a restroom transfer--something that should be done with a rolling commode, not three people straining with backs bent to keep a resident from falling. This is not a safe lift technique for staff or residents. Especially those who may be fall risks or wheelchair bound - as this resident was. Turns out transfers are routinely done in this unsafe manner because the 25-resident memory unit has only one rolling commode for the whole unit. One. Thats shameful. When this was brought to Director-level management, there was apparently no interest in the resident's care plan or in finding out why the unit wasn't properly equipped. The Director was only interested in finding out who disclosed the information. For a facility charging up to $40,000 a month, this level of basic equipment shortage is unacceptable. And the witch-hunting behavior of management towards nursing staff who bring valid concerns over safety is ridiculous. I am not impressed and I would not recommend.

While searching for an assisted living facility for a relative, I came across Golden Road Assisted…read moreLiving via Yelp, and gave them a call. I spoke to Mauricio (sp?) who spent a lot of time with me on the phone - going over options, explaining the differences between different types of facilities, listening to the particulars surrounding our relative's condition, letting us know what to watch out for in general. Golden Road is bit above our relative's budget but I really appreciated Mauricio's professionalism, candidness, and especially the time he took to share his knowledge with us -- even after knowing that we would be seeking something less expensive than Golden Road. Thank you so much Mauricio!

Had no idea how to begin searching for an assisted living facility & was recommended by a friend so…read moreI called to check in. They're very prompt & helpful on requested information. Their knowledge base is very detailed and they communicate thoroughly and well which gives you the utmost confidence in their services. I then went to go check the place out and got to meet some of the helping hand & their presence and knowledge was definitely reassuring. Lots of love, compassion, & professionalism here. The place has an extremely quiet setting which is great for rest and peace; with a great surrounding neighborhood, you can totally feel how safe and secure the place is; very clean and organized. You couldn't expect a better environment and staff to help out with your loved one.