When we bought a new fixer upper home, we were referred to CityRock for new quartz countertops. The whole experience was so great. From viewing the showroom with really helpful and nice staff to installation, I couldn't be happier. The countertops were a bit pricey but they were upfront with all costs and to be honest, they are so beautiful and worth every penny. Big thanks to all your hard work, especially to Allyson R. and Emily M. who I worked a lot with. read more

I sent in an email asking if we should make an appointment, the response I got was " Yes, that would be an excellent option. We can review available stock options and, if sizing permits, also consider any suitable remnants. When were you thinking of scheduling this?" I told him Saturday at 11am would be ok and he confirmed. Then Saturday 1/10 we get to the showroom and we were told the remnant warehouse is closed on the weekends. POOR communication and it almost seemed like since he was busy with someone else when we came in our small project wasn't even worth his time. read more

Great service! The staff was very helpful in choosing countertops. Install went beautifully.

We had our kitchen demo and ready for the cabinet install when we got the news that they were backordered. As soon as we had the lower cabinets in, we called around to ask how quickly the countertops would be installed if we ordered right before Thanksgiving. I spoke with Kristi and on the same day I sent my husband over to select the quartz. The very next day we had someone come out and mesure, that was Wednesday before Thanksgiving. We had our beautiful countertop installed perfectly in less than 1 hour of labor the next Thursday. CityRock sent us a plumber on the same day, who did magic with our old pipes and gave us a fully functional kitchen before dinner time. We are so happy and impressed with their services, staff, materials, everything is top notch. read more

We just purchased a new granite countertop, which was fabricated and installed by City Rock. I am very pleased with the outcome and the entire experience from the moment I connected with them until the day of installation. Joyce was very responsive, providing my quote and pricing information as well as answering my questions. Templating occurred the day after we signed. When the slabs arrived, I was given the opportunity to select them placement of the template to avoid some spots on the rock. The installation team was careful, thorough and cleaned up after themselves. The entire process took less than 2 weeks and voila! I have a new granite countertop! read more

Wonderful customer service- great granite at an amazing price! The team is easy to work with and we highly recommend them! We had three bathrooms done, plus added our kitchen and bar after seeing how affordable and fabulous they are read more

CityRock Countertops - Our bar top- - General Contractors Near Me - Raleigh, North Carolina

By far the best experience I have ever had with a home improvement company. Communication, delivery, customer service, quality and price were all amazing! Every person I worked with at City Rock was stellar...they are truly a team that care about their customer, quality and reputation! I would not hesitate to use them again or recommend them! read more

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Can I score CityRock 10Stars?? Where do I begin- Allyson, Jody, Emily & Jill were absolutely amazing to work with, guiding us every step of the way from quotes, measurements, fabrication, installation and more. They each took a personal interest in making sure we had everything we needed. Everyone who comes into our home and our new kitchen are blown away by the beauty of the countertops and backsplash and frequently comment on the quality workmanship. I would, without hesitation, highly recommend CityRock to anyone looking for best in class service from beginning to end! Trish Richardson read more

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I've had great experiences with CityRock, on jobs at my own personal residences. Stone selection is very good and prices are reasonable. Homeowners need to realize that they are not a contractor. They install countertops on cabinets. Both times I used them I went into the showroom to select the sink and edge treatment, then made an appointment to look at the slabs at their shop. A measurement day is then scheduled and a week later the countertop is delivered and installed. It's really simple if you understand the process. The girls there are very friendly and informative. A form is filled out that you select the edge treatment, sink type, etc. It's so easy even a caveman could do it in my opinion. I've also used the big box stores. They can help you along the way, acting as a buying agent and explaining the process. But you pay for the middle man and the process will take several weeks longer, as they do tons more installs. Plus, their stone selection is somewhat smaller. So, just had another 3 countertops installed by CityRock last week. Another perfect job. Home Depot was telling us 3 weeks after measure. City Rock did it in 1 week. Slabs fit perfectly again as well. read more

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I highly recommend City Rock. My fiancé and I between us have used them for 5 kitchen countertops with our homes and rental properties. They are not only great to work with but their prices can't be beat. Wonderful staff too. Very happy with City Rock. Keep up the good work! read more

My husband called them after a sink cracked that they had installed. They were very nice on the phone but never called back. I called them them and emailed them (per their request) repeatedly for 3 weeks. Again they were very nice but never followed up. When they FINALLY called they asked if we would like to replace both sinks because it would be the same price so I said yes. They asked if we wanted plumbing I said yes. They sent the bill and I paid it. After they installed the sinks I called about plumbing and they said that would be an additional $160 PER SINK. Joyce's response when I told her I wouldn't have gotten 2 sinks then was I could find my own plumber that would probably be cheaper. If your job is not countertop replacement they don't want your business even if they are the ones who placed your countertops. SUCH A JOKE!!!!! read more

We had already chosen the slab, and went with City Rock because they had the better price. Now we know why they had the better price. We paid extra to get an ogee cut and they wavered the cut and won't come out to fix it. They cut the wrong stone for an area, it looks terrible, and we are trying to pay them to replace it and thry don't seem even willing to do that. Fabrication and customer service severely lacking. You get what you pay for. read more

We've used CityRock Countertops twice now - for our daughter's house and now for our own house. We've been very impressed with their professionalism and workmanship. From Allyson, who guided us through choosing the perfect countertop with all of the various options to the workmen who installed it, it was a seamless operation! I wouldn't hesitate to recommend them to anyone looking to replace their countertops. Their prices were great too! read more

Top notch! I am a shopper and always do my homework and City Rock had the best value, very competitive pricing and by far blew everyone else out of the water with their amazing customer service from start to finish! The whole process was very organized and Emily and Allyson were so wonderful to work with. I LOVE my new countertops and would highly recommend City Rock! read more

Awesome service and very responsive, helpful, and trustworthy. They were very patient with me with my changes/selections. The countertops didn't take long to install. My countertops look great. We love them. CityRock is also priced reasonably. I enjoyed doing business with this company. read more

Fantastic and reliable company. Every person we worked with was professional, knowledgeable, and friendly. The process was super smooth. They are excellent at communication and make it all easy. Our new vanity top looks beautiful and we can't say enough good things about the whole experience! read more

I would definitely recommend City Rock for counter top fabrication and installation. Emily and Allyson were wonderful in helping us through what can be an intimidating process. They made it easy and fun and answered every one of our many, many questions along the way. Our new countertops are beautiful! read more

We have twice purchased bathroom countertops from City Rock and have been extremely happy with both of our experiences - from the selection of the stone, the great prices, on-time installation, and the quality of the finsihed product. Everything was great - no complaints Jody and team were great! read more

Loved working with this company. Quick responses and even quicker installs. Everything was done perfectly. Thanks City Rock.

City Rock led me to an amazing kitchen , listening carefully and directing me to options that work perfectly. I got black pearl granite for my kitchen counters and beautiful marble subway tile - fabulous! The installers were exceptionally professional and did top quality work. Best of all - the staff was terrific. They shared in my excitement over the finished product and the price was very reasonable. Thanks City Rock! read more

This IS the walmart of granite countertops. They DO have great prices, that is no scam. They DO have a quality product..but that's where it ends. You need to be vigilant about everything. they will not look at the worksite - they assumed way too much and it costed me a few days without my kitchen. I was very patient - are YOU ok with not having a sink for a while? they will not call back...you need to stay on them. If you are a contractor, ok, but if you are a homeowner, there is a good chance you will have issues. I did not get the edge surface I wanted, they did NOT attach the dishwasher to the tops, upon asking them to? im still waiting. I did get the one salesperson I was warned against, so others may be better. Use this company for the savings, but please be wary - and on top of things. I would not recommend this company to a homeowner, but for a general contractor, probably ok. read more

We had a great experience with City Rock. Emily helped us expertly with selection and went out of her way to get things completed in a timely fashion. The installation team made sure I was happy with every detail. I would recommend City Rock to friends and family. read more

Things started out well enough. The guy doing the template noted that a short wall had a bow in it but he made the template to fit, making a note to the fabricators to "cut to template". The fabricators didn't do it, though, and instead the counter was put in with a straight edge, leaving a 3/8" gap along part of the wall. I caught this and had the installers correct it. The seam along the longest counter was to be in line with the sink divider, but it was off to the left by 1/4". The installers drilled the single faucet hole another 1/4" to the left, leaving a 1/2" mistake. My faucet base is thin enough that the hole could only be widened 1/16" as a corrective measure, so the faucet remains off center. The fabricators attempted to make a hidden biscuit cut at the seam but cut all the way through the front. The installers used the wrong color epoxy to fill in the hole. I requested a pencil-round edge. Some counters had no edge, others had a flat bevel, some were a variation of bevel and round and nothing. My bushes in the front yard were covered with silicone sealer when the crew left. I brought these issues up with City Rock and they sent two guys out to address the edges. They improved but are still uneven. Can't fix the faucet hole; bushes will have to recover on their own; no fix for the epoxy in front of the sink. In the mean time, while going back and forth with their front office about these issues, I was pestered by their finance person multiple times looking for a payment. At my suggestion of a discount for all the errors I was offered a measly $100 (2%) discount for all the mistakes. I was then presented with another invoice that did not include the discount. I'm sure there are worse companies doing this, but overall the experience with these folks was uncoordinated and wrought with errors that a little bit of care would have prevented. So I am left living with their mistakes while they walk off with my money and probably will continue to make similar mistakes at other homes. read more

False advertising: City Rock's ad says "complete kitchen and bath remodeling," but when I stopped in the store, they said it's not true. The company has a relationship with a guy to install tile, and he does some work on the side, but that's it. They have a small showroom with quartz, granite, tile, and a few cabinet samples. The cabinets come from another local company. The ad also mentions sinks and faucets and outdoor living, but I only saw a single sink with a faucet and nothing from the outdoors (except the quartz, that is). Disappointing since I'm looking for complete oversight and coordination of my remodel. The woman there was super nice, so I gave them 4 stars even though the ad was misleading. read more

I called to have someone look at our bathrooms that we'd like to have remodeled, and a couple of days later someone (Sarah I think?) met with me. That was Sept. 17th. She said she'd be back in touch a couple of days later with an estimate. Two weeks later, nothing. My husband sent her an email, and she responded with an apology, again saying she would get back to us shortly. A week later, still crickets. My husband sent one final email, and it has now been another week, and no Sarah. Obviously, we will be moving forward with looking for another company to assist with our remodel; as will our friends, who would like their bathrooms remodeled, too, and asked that we let them know about our experience, to determine if they'd use City Rock as well. read more

Way overpriced...... Work is sloppy, recently got new marble countertops from them... Customer service is bland and robotic.....

Jenn S had a much different experience than my husband and I. We were underwhelmed to say the least. We stopped in on the afternoon of Feb 10th to talk about quartz counters. We were the only customers. One of the 4 women working directed us to the samples. She didn't ask about our project or offer much information. She went back to her desk. The lack of interest on her part was surprising. My husband and I looked at the samples briefly and left, never to return. Another company will be getting our business. read more

The company installed new countertops in a rental we are selling. I made up the drawings for the kitchen countertop to be installed as we were replacing the existing laminate tops and the dimensions had to be critical. We had a 36" opening already for the fridge which is standard. The top to the left was 18" wide and they took it upon themselves to make the top 18 1/2" wide therefor making the fridge opening 35 1/2" and we could not get the new fridge in the space. When we called about it Jody told us we signed off on it. I told her you did not make it as per my drawing. She said that it would cost us $95.00 for them to come out and fix it. Why should I pay them for there mistake. They are taking advantage of the good times and screwing people for now, wait till hard times hit again they'll go down the tubes as they should screwing everybody. Please do not call this company and save yourself the aggravation. John B. read more

Very pleased with my entire City Rock experience. I had shopped around and knew exactly what I wanted for my new kitchen island countertop. I emailed City Rock with dimensions and multiple brands / colors to request a quote. They responded very quickly and literally blew the competition (about 7 local providers) away. Their price was so good that I reviewed Angie's List and the Better Business Bureau to make sure they could deliver and found great a solid reputation. City Rock was incredibly helpful in answering questions about my project (did I need supports under the countertop?, could they cut the cooktop opening outside to avoid the dust in my kitchen, etc.?). The installers were professional, on-time and very careful not to damage any of my existing kitchen when they lifted the fairly large (4.5'x8.5') countertop on to my island. They also were kind enough to cut and finish some leftover granite (at no charge) from my island demolition for another space. I HIGHLY recommend you use City Rock for your countertop project. read more