Buyer beware! This company will keep 25% of any item returned! Even though the salesperson told me it would work with my fireplace and then did not. Do not recommend ordering anything from them. Karen S read more

STAY AWAY FROM THIS COMPANY. They are criminals. Total frauds. They will tell you they are selling you a custom door, charge you hundreds of dollars for it, then ship you something that DOES NOT FIT, DOES NOT MATCH THE MEASUREMENTS YOU GAVE THEM, and IS NOT EVEN EVENLY CONSTRUCTED. I have been going back and forth with them for months now. At the beginning they just did not respond, then when I was finally able to get a hold of someone over the phone, she gave me the run around asking for pictures, which i sent in my initial email to them and many times thereafter. She told me I needed to try to "shove" the door in the hole and then tried to tell me the door was installed in the pictures I was sending her! (there was obviously no door installed since it does not FIT). Finally, after all the run around, they just told me that they will not be refunding me or allowing me even to exchange for a door that fits! So i spent $500 on a door I cannot use! Their excuse is that the door they ORDERED matches the tag I sent for my fireplace door. But this was supposed to be a CUSTOM door!! That's what I was charged for! And when I asked about the weird angle of the construction and the fact that the measurements did not match what I ordered, Cassandra just ignored the questions repeatedly, threatened to hang up on me and then said I was past the return window. It has only been this long because they have been giving me the run around for months! I will be reporting them to the Better Business Bureau and taking them to small claims court. If I were you I would make sure you don't spend your money with them and end up in the same situation as I am in right now. read more

This company also does business as fireplacedoorsonline.com. After a promising start, in which sale rep Kimberley helped me select fireplace doors, the situation has now turned into a nightmare. Although I sent several photos of my fireplace, including close ups with measurements to show Kimberley that I had "less than 1/4" on either side of the frame, the doors arrived too wide to fit into the frame. I had provided detailed information about the fireplace box being behind the brick, etc., and was assured that the manufacturer would be aware of this issue to insure the correct fit. Kimberly stated multiple times that this wouldn't be an issue, and yet the doors were still wrong. The company's solution? Chip away at my fireplace brick to make it fit! Absurd, and that wouldn't work anyway. They have refused to take back these doors and rectify THEIR mistake! Kimberley, by the way, was SUPER professional during the purchase, but completely blew me off when I contacted her with this issue. No response to my original e-mail regarding this matter, and when I called, she was absolutely "frosty". I have contacted BBB and my credit card company. Do yourself a favor and shop elsewhere. And PS- In order to submit an online refund request, you MUST check-off a bunch of boxes, agreeing to things like a restocking fee. Are they kidding? read more

1/5/2019 So it has been several weeks since my last contact with them. It turns out that they had the wrong instructions with the unit I received. The blower bar was not adjustable and had to be cut to fit. I was able to make the required alterations and everything has been working fine for the last couple of weeks. Since I last spoke to customer service (almost a month ago) no one has contacted me to find out if everything is OK. They just don't seem to care. During this whole ordeal, no one has ever initiated a conversation, even when they promised to call back. I always had to call them. I would not recommend this company under any circumstances. They are not the manufacturers of the products they sell. These products can be found with other vendors at comparable prices so, there is no reason to put up with this kind of service. read more

Tried leaving a review on their website and it never went through no matter how may tims i tried. I went by the description they had but apparently it was not the actual size of the cover but the size of the fireplace it going on. Really? No where on the website do they have the diameters of the actual product. After getting the product I noticed it was the wrong size and tried returning it. They want 20% restocking and I pay for shipping due to the terms but in the terms and conditions also state you'll get a courtesy email to make sure you purchase the right product before it ship. Well after I said that they stopped emailing me. If you do decide to purchase with them make sure you email them that way you have proof, don't make a purchase online on your own. read more

Very bad customer service! DO NOT BUY! I ordered fireplace door but arrived in wrong size. I contacted customer service and was asked to make multiple pics with full tape measurements to show the dimension is wrong. They even asked me to remove the packaging to take pics although I did not want to do so. Then they started to play. I was first told that I will get a replacement door being made with top priority and get in a week. Becky also told me over the phone no need to return the door. They even replied to one of my email saying the door is being made. The next day, Judy emailed me to do inside fitting or add a piece of flat steel to the door frame then painted black to make it work for my fireplace. I rejected because it is not my fault and I just want whatever I ordered. The next day, I got a request to return the door and ask me to pay for packaging. They even blocked me on FB and deleted my review on their home page. They even have many numbers and kept changing and refuse to talk to me over the phone. They specifically tell me over the email that whatever they say over the phone has no proof. It has been weeks since I got the wrong product, I did not receive replacement or refund. ZERO customer service and not an honest company. read more

My dealings with CJ's has been nothing but top-notch. I live in CA so all my communication with them was done via email. That's a particularly rough way to go when you're spending over a $1,300 and depending on the professional you're working with to guide you down the right path, and that's exactly what my representative did. From the first moment I interacted with Dana she was nothing but professional, courteous and more than a little helpful. Dana never failed to reply to an email or answer a question. She kept me apprised of my order and her follow through was fantastic. I never felt alone during this process. A true testament though came when something I ordered was not what I expected. It wasn't their fault but they worked directly with the vendor on this which led to a more than satisfactory result. I can't say enough about CJ's. Don't hesitate to do business with them; they truly care about their customers. read more

I bought a $400 fireplace insert from cj's. When it arrived, it was a completely different product. I called them immediately and instead of taking any responsibility for sending the wrong product they blamed their vender. In any case, I had to send it back but it took another FEW WEEKS to receive the return label from them...always one excuse after another. I finally was able to send it back, Fed Ex tracking CONFIRMS they received it, yet it's been almost TWO MONTHS and I have yet to receive any money back!! I finally just called my credit card company and told them what a fraud it was! Such a pain in the butt, still don't have a fireplace insert and had nothing but a head ache and spent HOURS of my life on the phone with them. Now I have to fill out all sorts of paperwork for the bank and meanwhile, I've been out $400 for three months already and hope to get it back from visa. Very unprofessional. I wouldn't do business with them. read more

This store is great. They have a web called fireplacedoorsonline.com that has so many high quality items dealing with fireplaces. The online chat person, Derek, that I spoke with was super great. He treated me as a most valued customer eventhough I had only made a small purchase prior to talking with him. HE researched my special request, found the item (which wasn't up on their website yet, emailed me a picture of the item and who to contact about ordering it. The woman I spoke with on the phone also treated me like a most valued customer even though again I was only making a small purchase. CJ's puts a high emphasis on customer service. They have me for life. If you need any type of fireplace items (even a new one) you need to go to CJ's first and if you do, you won't go anywhere else read more

Don't buy anything from this company or Fireplace Doors Online, unless you want to throw away good money and end up with fireplace doors that don't fit. Wish I would have checked out the Yelp reviews prior to making a huge mistake in believing this company is reputable. They aren't! The only reason I gave them 1 star is because it was necessary in order to write this post in hopes of stopping another consumer from being ripped off. read more

Do your homework before you order from these people. They will offer zero support once the sale is made.