We used them to go to Atlantic City. They serve Brooklyn. They are reliable. You pick a location…read morefrom their list and the time of pick up is listed too. The driver came on time and we got to NJ very fast, no distractions. Vouches were given out as promised. Would buy from them again.

Went to address listed Not there anymore…read moreEmailed where I could walk in to buy tickets in person never answered my email When I go on line to buy tickets my phone says don't trust this sight

best travel agent, honest, and always gives the best prices. Works hard, if theres something…read morecheaper and he can switch it he does!

Norman is fantastic. He's worked tirelessly for us over the past decade to get us the best deals…read more He makes even the most complicated itineraries seem simple. He's booked us a luxurious honeymoon in Hawaii at an incredible price, and many other trips including a cruise to Greece, a vacation to Scottsdale, and numerous overseas trips. He takes care of every detail including car rentals, stop overs, the works. It is so reassuring to know that Norman is on the other end taking care of things for us and getting us the best deal for what we want. Three of my favorite things about Norman 1) he loves what he does and gets excited about the trip he plans for you 2) he has relationships with a lot of the hotel chains and airlines, so he often knows about little perks and 3) he is through and through honest, which is actually the most important one.

Not just a average travel agent, Donna goes above & beyond to book special events on your dream…read morevacation

Fantastic agency ... ! Great service. Highly recommended…read morePlanned all my travel adventures to Greece, Spain, Egypt, Turkey and Morocco.

SCAM!!! BUYER BEWARE!!! DO NOT SHOP HERE!!! I had a bad experience with Smile Travel, so I…read morecaution others to be careful. My parents booked a cruise through them for $2652, but unfortunately, my mother was hospitalized and could not travel. When we contacted the travel agent, Victoria, she informed us that they could only refund the taxes, and that the cruise company would need to process the refund. We reached out to MSC Cruises, who confirmed that they could not refund the money since the booking was made through a travel agency, but exceptions could be made if we provided discharge papers and a letter from the surgeon. However, despite months of calling and emailing, we haven't received any solution. The travel agent tried to help by contacting MSC, but even after waiting on hold for 3 hours and sending emails, we didn't receive any response. When I spoke to the owner/manager, LUISA, she became angry and unprofessional, yelling at me and refusing to take responsibility. She even suggested that we should have taken trip insurance. As a customer, I feel disrespected and frustrated by the lack of professionalism and compassion. I hope others are more careful when booking travel with Smile Travel.I had a bad experience with Smile Travel, so I caution others to be careful.

DO NOT USE THEM SAVE YOUR TRIP AND YOUR MONEY! They scammed me out of $1,000 and every step of my…read moretrip was an absolute disaster because of their terrible service! Please, you're better off booking the trip yourself. My card was declined, so I paid by check and all was well. But my flight was cancelled and they said they'd take care of it at no extra expense. Turns out they ended up using my credit card behind my back, without my permission, to pay for the flight! They refused to pay me back the full amount. Even so, they did nothing to rectify everything that went wrong. DO NOT BOOK A TRIP WITH THESE PEOPLE! I AM WARNING YOU! THEY ARE SCAM ARTISTS WHO WILL RUIN YOUR TRIP AND STEAL YOUR MONEY! I am reporting them to the Attorney General's office for consumer fraud.

Hubby lost wallet today and we walked in to get an interim license and also to return license…read moreplates. The staff was very pleasant. We explained he drives for work and is was necessary to have the interim license immediately. The staff was very understanding and cordial. The representative explained we would need to wait for the appointments to be assisted first. Fortunately, we were in and out in less than 30 minutes with all transactions completed. The space is very clean and streamlined. Management must be very nice because all the staff we saw looked happy and approachable. The representative who assisted us was very knowledgeable, helpful and pleasant. He was very compassionate when hubby explained he lost his wallet. We've been AAA members for many years and this membership pays for itself. Tons of perks. Excellent service with compassion and a smile! I love this location!!!!

Highly recommend this place. All the staff is super friendly and helpful. The place is also very…read moreclean. I made an appointment for 3:15pm and I arrived one hour and a half early and they took care of me as soon as I got in.

If only zero stars were an option. I had made a 240pm appt to have my minor child's passport…read morerenewed. Prior to the appointment I took personal time from work, arranged coverage for work responsibilities, picked up my child early from school, and raced across South Brooklyn by bike to make it on time. We arrived about two minutes late then had to wait on a bench with no one there for a bit. Eventually someone came out, named "Santiago." I told him we had an appointment, he said we were late and couldn't be seen. I asked to speak with someone else. His colleague came came out with a scowl, reiterated that they wouldn't see my child, and told me the agent had left for the day. I asked, "So, I have a 3:40 to 4pm appointment. It's ten to four now, and this person left?" She replied in the affirmative. Then she walked away and - yes - slammed the door to her office behind her. I went to a "welcome" desk nearby and asked for help. They called someone who came down, named Bryanna. Bryanna was pleasant but firmly repeated the policy. I expressed how this felt terrible to be treated this way by a public institution that we support and believe in, that I had made genuine efforts to make it to the appointment, and that we arrived than ten minutes late. At this point her attitude changed and she challenged my position, saying "exactly what part of this do you have a problem with?" and reminded me we arrived late. I was surprised but of course simply explained that we were only a few minutes late, that traveling with a child is inefficient, and that a reasonable interpretation of the policy - of which we were certainly unaware - would include a view to serving the community and, in cases like this, simply seeing the customer and helping them. I filled out a paper complaint form, but of course expect little from them in terms of accountability. One strike for so-called public service libraries, sad given how they're under attack everywhere and would seem to want to remind the community of how they're essential and deserve our support.

From the moment we arrived, staff was rude and nasty. No professional manners. No clear with the…read moreinformation.

Typically, I am very much "do it yourself" vacationer. I always thought that travel agencies are…read morerelics of the past. Who needs a travel agent, when you can go to countless web sites, and book everything you want then and there, without even putting a shirt on. Vacation Spirit was recommended to me by a friend. Work was beating me up, and I had to get away. I prepared by researching options myself, in case I have to back out and went to their office. One thing I did not realize that travel agents are open encyclopedia of knowledge. Location I chose was fine, but it appears that hotel I researched was not as good as travel sites made it appear. Per owner's recommendation, I took another property nearby. It was much easier to access the beach, resort was newer, cleaner, and had better pool. I have to say I loved personal touch that Vacation Spirit, and their owner offers. My job planning future vacations just got much easier. They are not a big shop and I guess this is what allows them to offer personalized service.

Honestly, I could not believe the level of personal service I got with Vacation Spirit. Boris and…read moreMarina were on top of everything, answered any question I had. Made changes to my reservation should I need it. Got me an amazing price and itinerary. This was a big deal for me and the trip was smooth sailing. Thank you!