I just had a check up at this surgery. I turned up 10-15 minutes late, but parking was of course difficult in the centre of town. The first thing I was told was that there wouldn't be enough time for X-rays, which was a bit of a shock as it was my first visit and I wasn't expecting to be irradiated. Next I was told to fill in the paperwork as fast as I could which I duly did. I handed it over, and was kept waiting for another few minutes. Then the dentist who was sitting at the front desk and had addressed me earlier (but had not introduced herself) picked up her handbag and ran to the examination room and I was escorted there shortly afterwards. It felt quite ridiculous. I then had the shortest dental examination I have ever had which lastest about a minute. She was not particularly gentle. I was told everything was fine. I was asked if I was a smoker, and when I said I had recently given up, instead of a little bit of encouragement like 'well done', she said 'well it shows with your stains' and I was recommended the hygienist. I went out to book the hygienist, and the receptionist told me that if I didn't want it, she couldn't make me. I said the dentist had told me I needed it, and she said 'the dentist says that to everyone'. When I explained that I had been told I had some sort of gum disease, she changed her tune. I then paid £16.50 for the worst dental appointment I have ever had. I am going to make a formal complaint, but perhaps giving a bad review on Qype may be more effective. I strongly advise avoiding this dental surgery if you like things like customer service, politeness and someone realising that going to the dentist can be a difficult thing for people and therefore extra effort is needed not less. read more