I don't like banks. In fact, I've given up using banks. I have nothing but harsh words for 'too…read morebig to fail,' bailouts, fees, rules, and frozen impersonal robots who parrot what they've been told to say. I switched to a credit union some years ago, and will never go back to banks. I actually *enjoy* going to this place. I know the tellers and staf by name. WHen I walk in the door, they know me by name and have my account up without asking for a "number." From the beginning, they worked with me to build my credit: a small secured loan, a small credit card, a debit card, etc. Issues of name changes, marital status changes, address changes, were all handled smoothly and without a wrinkle. These people SMILE at their customers. I have seen them work through lunch when necessary (GASP! Food on the desk!) and I have seen customer walk in with their dogs (OH HORROR!). This is a laid-back, yet professional, human, well-operated financial institution. They have made my first ever experience with a Credit Union a sheer delight.

Dealing with a local credit union is great until you move away and don't live there any longer. If…read moreyou like the convenience of online banking, digital communications and ease of transfers and use, this is not the bank for you. I can no longer pay my CC online due to switching companies within the credit union. Ok, so what are my options? I've contacted you several times online and received no response but you have no problem marking me late. So, a phone call to them gets a response of well, the only way to to send us a check and we will make the payment for you. WHAT?? I just went back in time and wouldn't know even where my checkbook is never mind a postage stamp. Get with the times CCFCU or you will be out of business. Your clientele is dying everyday and you are not setup to deal with the growing generations. Not too mention you are pretty rude on the phone when questioned about your antiquated policies.

I backed into my coworkers brand new car, as we left work tonight. It's after 5 on a Friday but…read morebecause I have been with my insurance agent for long enough to know that they have phenomenal customer service, I speed dial them! Matt at Monadnock Insurance, not only cheerfully answers but when the call gets disconnected, HE CALLS ME BACK! Seriously, SO grateful for an amazing Insurance company who answers the phone, files the claim, offers to call a rental for me, and googles how to get my car to bypass the security keeping it from starting after the accident. I literally had to "let him go" because he didn't want to let me off the phone until he knew I was up & running. He always goes above and beyond and tonight; I am reminded that I am extra blessed! If you are considering changing insurance companies, I have sent many people to Monadnock Insurance and you should call for a quote because if the rates compare, the customer service is unmatched! Thank you, Matt!!! You're calm, empathetic tone and clear outline of the procedure really made a huge difference in an upsetting moment & I really appreciate you!

I tried to use this service for my taxes this year, for the 2016 tax year. However I've ended up…read moredisappointed and took back my records; I will do my taxes myself yet again. Women -- think twice before going here. Disorganized and condescending, they lost their records of having ever met me only two months ago in early January.The bottom line here, IMO, is they have a sexist view of women as head of family finances. They even tried to tell me my husband had brought our taxes to them last year. Oh really? Seriously, they did try that. Obv they had not looked very closely at the form for 2015 which I had left at my first meeting in January, for if they had they'd have seen no outside professional tax prep was used. Is my experience a one-off? Maybe. Can they do taxes correctly and professionally after all? I'll never know. Updated 10/23/2017. I just read the Talon reply below dated 9/1/2017. It provides more reason to avoid this firm. 1) Schwab, which I never mentioned in my review so they are only trying to name-drop by adding it, has nothing to do with their working on my return. Don't go to them if you are looking for a qualified Schwab broker or office because this isn't one. 2) I did not storm in but I did storm out, based on the poor treatment I got when I asked for my file. Yes, it was sexist to say my husband had had our taxes done there the previous year. Sexist and ignorant. Don't try to hide behind a female owner. The only reason this firm asked me for information, which it had in its possession in my file, was because I had not heard from it since my meeting in January. It was I who contacted this firm asking for the status of my tax return. When I got the resulting question for more information, I knew my precious time had been wasted, along with plummeting confidence in its ability to do the work .

Talon RS, LLC is owned and operated by Patricia Lotito, so hearing that we are considered a sexist…read morefirm is upsetting and disappointing. Patricia prides herself on helping women accomplish great financial goals and sympathizes in knowing the disadvantages that women face every day. Unfortunately, this is a case of miscommunication; we did receive the documentation in January, however, the file was incomplete and we contacted Marian via email asking for the additional information to be brought in. Marian stormed into the office the next morning and began yelling accusations and proceeded to accuse us of not having a relationship with Charles Schwab. After explaining our relationship with Charles Schwab in great length and what it had to do with her tax return, she asked for her paperwork back. This was our first dealing with Marian so we were never given the opportunity to service her. We offered her a free tax return which she declined and she left.

I wanted to work with a local insurance agent with a local office when I moved to Keene last year…read more Kapiloff seemed to fit the bill. But my experience has been very poor. First, I wanted to go in person to discuss options. The rep I talked to refused that option and insisted we do it all by phone. She took lots of my time asking me questions to fill out forms and provide a quote for both homeowners and auto policies. The homeowners was a decent rate so I wanted to lock it in. Then she sent the form she'd filled out, and several items were wrong. She hadn't asked the question or she took my response incorrectly. As corrections were made, the rate increased each time. I ended up with a substantially higher rate than she'd quoted. Now that I'm a customer, I can log into their portal -- yay! But it's anemic -- my policies aren't even posted there, and I still have to do everything with both my homeowner and auto companies myself, at their websites directly. Their customer service is lousy in all aspects (email and phone -- I suggested they relabel their "from" email addresses so they aren't mistaken as spam and was argued with about the suggestion). They don't proactively offer assistance; I had to call several times to get access to the portal, and only then found out it's useless. I recommend finding another local insurance office.

We have used Kapiloff insurance for many years now and they have always been very responsive to our…read moreneeds and work with us to keep costs low while still providing decent coverage.

We recently switched to Deb's State Farm office in Henniker and are so happy we did! It was…read moreapparent that we just weren't getting the level of detail we needed to keep up with the expense but necessity of a safe level of insurance. It didn't take long once we went over all the variables with Deb to realize that we had made the right move. With a detailed analysis of our complete coverage that really didn't take too long, we now feel fully protected and for a better cost than we previously had. What sets Deb apart is the warm and friendly manner in going over all the concepts that need to be considered. What's a rare commodity these days clearly comes easy to her and her staff - good, friendly and accurate customer service. That's to be valued very highly in this day and age!!!

I was recently involved in a crash that was of the other driver's fault. I was at Caleb's doorstep…read moreat opening time the next business day. Caleb and Tonya went above and beyond what I expected of them. They assisted me with filing my claim and with every other aspect of the claim's process. When I was having some difficulty getting the claims representative to return my call, Caleb and Tonya advocated upon my behalf. It's nice to know that in a world dominated by corporate culture, there still exist the neighbor next door mentality, which Caleb and Tonya personify! I highly recommend doing business with Caleb and Tonya. You won't regret it. I sure haven't.

Tom was recommended to me by a close friend, which turned out to be fantastic advice. Tom provided…read morethe quick and meticulous help that I needed regarding Medicare, palliative care, medical equipment, etc. Much appreciated!