Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

My wife and daughter were in Austin with friends to pick out a wedding dress for our daughter…read more Being Halloween night I knew parking in downtown Austin would be a challenge. I looked online to review car services and decided on SherpaLux. Joe gave me a good quote within a couple hours. It was the best decision I could have made. The large SUV was beautiful and clean, and Joe was super friendly and courteous. The night was perfect and memorable for everyone. If you are looking for a professional and first class car service, please consider SherpaLux. You will not be disappointed.

If you need to go anywhere in style in the Austin Texas. USE THIS SERVICE. Great accommodating…read moredrivers, there on time (matter of fact they were always early) Blue tooth, great vibes. I dealt with Joseph who set up everything and responded every time in a timely manner and communicated everything very well with pickup and drop off locations. Heavily recommend this service again to anyone in the Austin area.

Great if you're not on a tight schedule and trying to save some money…read more The staff are super polite and helpful and the seats are clean and comfortable. Wonderful views, for sure. Trains have been known to get delayed, however, mine was up to three hours. Again, I'd you don't have a tight schedule, it's completely fine, and overnight trains usually make up those delays. Other than that, definitely an experience worth trying. You'll meet a lot of nice people using the train :)

It was my first time riding the amtrak and while ot was the most confortable way I've traveled the…read moretrain took 8+ hours to get to my 4 hour destination...guess ill be renting a car next time.

Did not show up and still have not refunded our money…read more $2154 down the drain! I have called and emailed with no results. I recieved one email saying I would be refunded but has not as of yet and its been four weeks. The email that I received from them sted that they were closing their operation but I am seeing now that they are still inoperation. Beware!

My wife and I utilized their service for our wedding in Dripping Springs, TX and we were extremely…read moredisappointed. Bottom line: the drivers showed up an hour late to pick us up for the rehearsal dinner, the air conditioning was inoperable, the music didn't work, and they 'pre-staged' the 40-foot charter bus outside of our home for 4 days without our consent. Not only was the service they provided poor, but they refused to reconcile any of their mistakes after we emailed them. PLEASE BOOK SOMEWHERE ELSE!! Extremely unprofessional and poor customer service, do yourself a favor and find another charter company.

If I could give this place 0 stars, I would. My Fiance and I…read morehave been planning our wedding that'll happen in November for about a year and have been working with a fantastic wedding planner. In February, we signed a formal contract & paid a deposit booking R&R's shuttle service to drive our guests from the hotel to venue and from the venue back to the hotel, at the end of our wedding. 3 Months away from our wedding, we receive a call from R&R cancelling their service because Formula 1 was happening the same weekend of our wedding. They would most likely generate more money from servicing other clients to Formula 1 than our wedding. Fortunately, we will get our deposit back however there was no penalty for R&R Canceling our contract. We're now scrambling to book a transportation service 3 months away from our wedding. Do not book R&R as they're unreliable and their service depends on how financially beneficial your needs are to them. Our planner also made efforts to reach out to R&R and they told them the same reason for the cancellation. Needless to say, or planner was just as shocked as we were, as they've worked with them multiple times in the past.

We rented a min-bus (23 seater) for my 40th birthday trip. Our driver, John was exactly on time and…read morevery friendly and professional. The bus was very clean with working speakers and perfect A/C. John got us safely to all of our destinations and then safely to our rent house....truly invaluable. The entire booking process was extremely easy and they called the day before and the day of to confirm details. They all sent a confirmation email with addresses of places we wanted to go. My friends and I were all very happy with the service. I searched tons of websites and got tons of quotes and R&R was the best price by far. I would rent again and I highly recommend.

My husband and I recently moved to Round Rock and had an international trip planned a few months…read morelater. We didn't want to leave our car parked at the Austin airport for 2 weeks, and knew we'd be jet-lagged on our return. I feel fortunate to have found A Cheap Ride and Pat Johnson. As it turned out, our first experience with Pat showed exactly how good he is. Our British Airways flight outbound was delayed, but we received little information on our end as to the reason for the delay or how late the flight might be. Coincidentally, Pat was expecting to pick up a passenger on the inbound non-stop from LHR (which was obviously delayed as well). Through Pat, we found out more than we were able to get online from the carrier! We were also delayed on our return flight, but Pat was there waiting in baggage claim for us. His service is simply over the top. We enjoyed conversing with Pat as he drove. Since he's been in the Austin/Round Rock area for many years, he's accumulated a wealth of knowledge about the area, local people, and local businesses. His retention of information and attention to detail are amazing. And while he's a careful and cautious driver, he made excellent time getting us to and from the airport. Pat is very much in touch with his customers, knows his business well, and cares about the quality of service his company provides. He is an excellent communicator, so you can feel confident that he will keep you informed as to when you'll be picked up. And, most importantly in this type of business, he is reliable, punctual, and does exactly what he says he will. I highly recommend A Cheap Ride for an excellent experience.

So this is a long overdue review for a business that sets the bar for what all other transportation…read moreservices should be. Years ago, I stumbled upon them on complete accident - funny how life works out. I had a very last-minute trip and needed a ride to the airport. I contemplated Uber but didn't trust their driver availability for an early morning flight. Pat promptly returned my call and I booked our first trip with him. We later found out he does field his own calls so he may not answer the phone if he is driving (which I appreciated when I was in the car). As others have mentioned, Pat is a great conversationalist and a wealth of information. Having grown up in the area, he knows it like the back of his hand. On a more recent airport trip, my SO discovered he forgot something, and Pat offered to make a stop at the store so we could buy it before we departed. This gesture alone demonstrates how above and beyond he is willing to go to make sure you have everything you need. Not only that, but he knew exactly where a store was when we were driving on a random section of Toll road. And there I was in the backseat still trying to pull up my Google Maps. It is his consistent attention to detail that we most appreciate. He texts us the day before pickup so we can sleep well knowing he'll be there tomorrow. He keeps an eye on our flight status and will text if there's any delays. He also keeps an eye on TSA wait times so we know what to expect when we get to the airport. And of course, all his cars are spotless, well-maintained and sanitized between each trip. The short of it is that this is a locally-owned business I am glad to continue to support for years to come. Thanks for your punctuality and professionalism at all the ungodly hours of the morning. See you on our next trip in a few months or so!