Olive Orchard Community Pool is a neighborhood pool, open to membership within and outside of the…read moreimmediate neighborhood. The pool is great for kids and adults alike, boasting a beautiful view of the American River Canyon, with plenty of seating and lounges to enjoy and relax the view. The pool is run by volunteer neighbors, with affordable annual membership dues. Families are welcome - with a big bin holding floating tubes and pool toys. There are two, clean bathrooms onsite. Would highly recommend joining this pool!

I can only speak for Pilates and swimming. I am hitting mid-fifties and need exercise that will…read morekeep me going rather tha. Shutting me down. Last Fall, My wife and I took the introductory Pilates reformer training with Jeri. We enjoyed it (yes "enjoyed") so much we signed up for a second cycle this Spring since I cant make the classes. I just started swimming with Bree and am loving that too. I work in Sacramento and have a very hard time scheduling classes. Both Jeri and Bree have bent over backwards to work with me. I am notorious for starting and quitting gyms - but the Jeri and Bree are just the thing to keep me going.

I have enjoyed some of the emanates here, but was shocked by the cost of making a simple membership…read morechange. When I requested to remove my teenager from our plan, I was charged a 75$ fee (more than what I was paying to have her on our membership). It feels excessive, and wrong. This club already has some of the highest membership costs in the area (we were paying 265$ for a 1 adult, 2 toddlers, and 1 teenager). I was also surprised that members are required to provide a doctor's note in order to place their account on hold. Also, feels excessive, and wrong. The amount to downgrade the membership feels disproportionate. And the policies here don't feel member-friendly. Even the staff makes me feel unheard. Why not pick up the phone and have a conversation with me instead of sending a cold email. Just acknowledge my frustration instead of making me feel like I'm being penalized.

I went back and forth on whether to write this, and frankly part of me feels bad doing so, but…read moreultimately, we don't feel good about the $100k+ we spent on our pool--and that's not something that should be ignored. 1. Sloppy Workmanship Concrete & deck - The joints are visibly misaligned and the pool deck slopes in places. When I asked for this to be fixed or compensated, they offered a token $400 credit against what I estimate to be a $2,000 mistake--after we had already spent nearly $30k in additional concrete work. Their response? "Our margins are already so low." That's not my problem. It felt dismissive and manipulative. Fence - To meet code, we had to reverse the swing of our fence door. The contractor they sent left a mess--cutting the door unevenly and leaving a large gap. The fact that I even have to spend my time following up on this speaks volumes about their quality control (or lack thereof). Heater install - They installed the pool heater with no condensate line, so water spilled directly onto the concrete deck and left stains (photo attached). I had to chase them down just to get that fixed. Their "fix" was running giant exposed PVC lines across the deck. And now the unit is leaking again. Pool finish - The plaster work is uneven, with rough, jagged steps and visible spots of chipped gunite. You can feel it every time you get in the pool. 2. Disorganized and Disruptive Crews Scheduling was a total mess. Crews either didn't show up on scheduled days or showed up unannounced. One morning we woke up to find the owner tearing out our landscaping to lay skid boards for the bobcat. This was never even discussed. During excavation, the bobcat tore through our irrigation system, flooding our front yard. Despite multiple follow-ups, the issue was never fully fixed--and still leaks to this day. We often felt like pushing harder for resolution would jeopardize our relationship or our warranty. That's not how a customer should feel. We have email after email where we're left chasing basic updates: "What time tomorrow?" "Actually, he can't make it; we'll reach out in a day or two." 3. Condescending Customer Service Any time we raised concerns, we were met with either silence or thinly veiled condescension. The concrete credit negotiation was especially frustrating--using their internal cost pressures as a reason not to fairly address our complaint. When we brought up the heater runoff issue, the response was to "come take a look sometime"... and then nothing. Radio silence. Bottom Line We spent over six figures and ended up with: * uneven concrete * stained decking * a leaking heater * rough, unfinished plaster * a broken irrigation system * and a pile of ignored emails If you care at all about quality, communication, or customer service--do yourself a favor and go with someone else.

Jessica answered the phone and was such a pleasure to speak with. I could hear how genuine she is…read morethrough the phone. 10/10 on customer service for her!

If you have a pool, DOV will expertly take care of every maintenance and repair issue that may…read morearise. Water is always perfectly balanced weekly and ready to enjoy. SPARTA pools has been servicing my "Spool" for many years now--can't imagine anyone else doing a better job--and this is my 5th pool! Thank you DOV for your dependable and excellent service. Highly recommend!

From the owner: We are a hard working swimming pool service and repair company, love your pool again.read more

It's been a few years since Liquid FX built my pool (during the Pandemic). Given that enough time…read morehas passed to gauge the build quality and their responsiveness to any issues and warranty calls, I figure it's time for a review. They did a good job and built what exactly what I wanted. Here's the run-down on the details: Sales and Design Process Our sales person/designer and Mike, the owner, were both great. They had excellent ideas and advice, didn't try to force us into building something they've built before, were open to anything we wanted to do, and were responsive. They were creative and very excited about the design process and clearly wanted to build something cool. Five stars. Responsiveness and Reachability This is where Liquid Fx really shines. Not only can you call their main number, but they give you nearly everyone's cell numbers. When something goes wrong or you have a question, they immediately pick up or answer your text and address the issue. I appreciated this. Five stars. Scheduling of Workers and Subs This was good. There was a week or two when not much, if anything, went on. A few things slipped through the cracks here and there or had to be rescheduled at the last minute. But, for the most part, they stayed on schedule. Probably wasn't easy for them during COVID. Four stars. Project Management I must have heard four or five times from an employee or sub, "I wish someone had told me that." That's not something I wanted to hear. From having the wrong plans on site the first day of the dig, to things that we agreed on that weren't in the final plan, to forgetting to re-route the drainage and lay some irrigation pipes prior to pouring concrete, to scheduling the final inspection prior to re-installing the fence, there were a number of issues that better project management and internal communication would have prevented. But, to their credit, they remedied everything and made everything right. Three stars. Project Inspection / Quality Control During Build Things started out great here, but fell off as the build went on. A handful of things were either not installed, installed wrong, or missed. And these things weren't discovered until well after the pool was built and filled. A thorough inspection by a project manager/inspector would have prevented these things from being issues. But, again to their credit, everything was fixed with a call or text. Three stars. Quality of Subs Their subs were all polite, hard-working, and most (except for the initial wall-builders) kept a clean jobsite. The concrete sub, a father-and-son team, were especially great. They did exquisite work, were very flexible with design changes during the process, and were a pleasure to work with. Four stars. Making Things Right I don't know what I can say that I didn't already say. They stood behind their work, were responsive to issues, and I ended up with a fantastic pool that is exactly what I wanted. Five stars. Warranty and Requests After the Build You really don't get to know if the pre-sale sincerity of a contractor is the real thing until after the build is done and they have your money. When our heat-pump died during the warranty period, an upgraded model was promptly installed. When a part failed in the system after the warranty, Nick and his crew not only diagnosed the problem and fixed it for no-charge, they spent a great deal of time and effort reengineering it so it was better than the manufacturers design, ensuring that I wouldn't have the same problem again. I appreciate that they stand behind their work and it didn't take herculean efforts to get things resolved. Five stars. The Bottom Line I love my pool and was generally happy with the process. My advice to anyone hiring Liquid Fx (or any pool contractor, for that matter) is to stay on top of things, educate yourself about the process and the products they're installing, check their work, inspect your own project daily, and let them know promptly when something isn't right. If you have a contractor like Liquid Fx that stands behind their work, they'll make sure they get it right and you'll get exactly what you wanted. If I had to do it all over, would I hire Liquid Fx again? Yes, I would.

I had a pool built by Liquid FX approximately 3 years ago. Everythingwas fine until recently…read more The pool developed a small hole about the size of a pencil eraser. Out of the hole came rust which stained the pool. I called Liquid FX about the problem, it has now been two weeks with no information about fixing the pool and the company now does not return my calls. I feel they are now just ignoring me. I now am in the process of getting bids to repair the pool and will be filling a small claim case against them as soon as I get estimates. In my estimation this is not a way to run a company and now I am in the process of seeking relief thru the court system. I cannot now recommend this company. I got a call from the owner this morning. He stated that he has been out town for two weeks but they will be out soon to look at the problem.