I have enjoyed some of the emanates here, but was shocked by the cost of making a simple membership…read morechange. When I requested to remove my teenager from our plan, I was charged a 75$ fee (more than what I was paying to have her on our membership). It feels excessive, and wrong. This club already has some of the highest membership costs in the area (we were paying 265$ for a 1 adult, 2 toddlers, and 1 teenager). I was also surprised that members are required to provide a doctor's note in order to place their account on hold. Also, feels excessive, and wrong. The amount to downgrade the membership feels disproportionate. And the policies here don't feel member-friendly. Even the staff makes me feel unheard. Why not pick up the phone and have a conversation with me instead of sending a cold email. Just acknowledge my frustration instead of making me feel like I'm being penalized.

They don't seem interested in gaining new members. I've called (they never have returned my calls)…read moreand even stopped by to talk about membership. They always seem to be in meetings. If they respond so poorly to people trying to join, then I feel like they aren't going to be there for me if I become a member.

I went back and forth on whether to write this, and frankly part of me feels bad doing so, but…read moreultimately, we don't feel good about the $100k+ we spent on our pool--and that's not something that should be ignored. 1. Sloppy Workmanship Concrete & deck - The joints are visibly misaligned and the pool deck slopes in places. When I asked for this to be fixed or compensated, they offered a token $400 credit against what I estimate to be a $2,000 mistake--after we had already spent nearly $30k in additional concrete work. Their response? "Our margins are already so low." That's not my problem. It felt dismissive and manipulative. Fence - To meet code, we had to reverse the swing of our fence door. The contractor they sent left a mess--cutting the door unevenly and leaving a large gap. The fact that I even have to spend my time following up on this speaks volumes about their quality control (or lack thereof). Heater install - They installed the pool heater with no condensate line, so water spilled directly onto the concrete deck and left stains (photo attached). I had to chase them down just to get that fixed. Their "fix" was running giant exposed PVC lines across the deck. And now the unit is leaking again. Pool finish - The plaster work is uneven, with rough, jagged steps and visible spots of chipped gunite. You can feel it every time you get in the pool. 2. Disorganized and Disruptive Crews Scheduling was a total mess. Crews either didn't show up on scheduled days or showed up unannounced. One morning we woke up to find the owner tearing out our landscaping to lay skid boards for the bobcat. This was never even discussed. During excavation, the bobcat tore through our irrigation system, flooding our front yard. Despite multiple follow-ups, the issue was never fully fixed--and still leaks to this day. We often felt like pushing harder for resolution would jeopardize our relationship or our warranty. That's not how a customer should feel. We have email after email where we're left chasing basic updates: "What time tomorrow?" "Actually, he can't make it; we'll reach out in a day or two." 3. Condescending Customer Service Any time we raised concerns, we were met with either silence or thinly veiled condescension. The concrete credit negotiation was especially frustrating--using their internal cost pressures as a reason not to fairly address our complaint. When we brought up the heater runoff issue, the response was to "come take a look sometime"... and then nothing. Radio silence. Bottom Line We spent over six figures and ended up with: * uneven concrete * stained decking * a leaking heater * rough, unfinished plaster * a broken irrigation system * and a pile of ignored emails If you care at all about quality, communication, or customer service--do yourself a favor and go with someone else.

Yelp wasn't around when my pool was built by Courage Pools 20 years ago. They build durable…read morequality pools. My original main pump is still running. The spa heater still works. The only items that broke are 3 of my 4 pumps but they lasted more than average. Replaced jet pump in 2013, waterfall pump in 2015, salt chlorinator in 2016 and pool sweep booster in 2019. The control panel still works but I plan to upgrade to a newer model with better remote control. I think the dual skimmer design may have helped with the longetivity of my pump besides making sure they are shaded during the triple digit summer heat. Don't pay attention to the one-star reviews that dragged down the overall rating. Read them carefully and they are all petty complaints. Courage Pools is a premium and the best in the county. If you want to pay more for lesser quality go with the other companies especially the acronym PP.

If you have a pool, DOV will expertly take care of every maintenance and repair issue that may…read morearise. Water is always perfectly balanced weekly and ready to enjoy. SPARTA pools has been servicing my "Spool" for many years now--can't imagine anyone else doing a better job--and this is my 5th pool! Thank you DOV for your dependable and excellent service. Highly recommend!

From the owner: We are a hard working swimming pool service and repair company, love your pool again.read more