They are permanently closed and they have been for several months! When they were open, they were…read moreoutrageously expensive!

Clean, safe, great experience. The owner was so helpful he recommended which washers I should use…read moreto save money. A bit pricey but worth it. The owner told me the water prices in Dahlonega were astronomical that's why the price per load was so high. Great experience!

I had a special occasion pop-up unexpectedly and needed my suit cleaned within a few days. A…read moreco-worker recommended West Cleaners and said that they should be able to get it done quickly. I dropped it off on a Tuesday afternoon and asked how soon it could be ready. The lady working the counter was very friendly and said that while they usually ask for two days, she would try to have it done by the end of the next day and to give them a call then before coming in. So, I called back that Wednesday afternoon and it was ready. They did a great job with it and I appreciated how they were so accommodating in getting it cleaned so quickly.

I've used the wash and fold service 3 (4?) times and I love the quality and the fast turn around,…read moreand the low price with no minimums. However, there is no system in place to verify what items you bring in. (ie. They don't count the laundry with you or do a checklist you sign off on, or anything to make sure that what you drop off, you get back). First load I reported I was missing a sock, second load a dish towel and last load (yes, I know. But I really just felt like it was a huge coincidence) I left my own hand written inventory with them, which I could see that they referred to. So, today at pickup when I counted and found the pants short one pair (6 recorded but 5 in the bag) I called the main line again to report (which appears to be the manager and/or owner personal line) and was told that my inventory was wrong but they didn't tell me at any point because they "didn't think it would matter." I was told that they've never had to do a customer inventory before and no other customers seem to have this problem, I can come look through the small items they have that sometimes get stuck on the insides of the washer/dryers and see if my sock and dish towel are in there. ( So... things do go missing? I thought it was just me). When I tried suggesting to the manager that they do an inventory of some kind so there would be zero misunderstanding, I was told that the system of checks and measures they use (which is not mixing customer items) have been great, until now (me). I got the same flippant attitude when I called about the sock, and I felt so stupid when I hung up for even calling about a two dollar sock. Today when I called about the inventory discrepancy, it was clear that the manager was irritated and thought I was the problem. I've never threatened or complained. I've been kind, and have been trying to be helpful bc I really wanted to use this service. But no convenience is worth being condescended and gaslit over. Or, oh yah, having your stuff magically disappear.

We have used Dawson Cleaners since moving to Dawsonville in 2017. We spend approximately $150-$200…read moreper year; not the best customer but certainly a respectable amount for dry cleaning services. We had three comforters cleaned in the fall of 2020. The third comforter was returned with the color totally faded, the surface pilled and it was too small for the bed. The shams came back fine, however, the comforter now needs to be replaced. The owner was not willing to refund the cleaning fee much less replace the comforter. So much for being a loyal customer for 3 years. If you want your things ruined, then use Dawson cleaners.

Good job cleaning my clothing. Lacking in customer service. Not very professional in how they deal…read morewith folks. A smile could be the difference in getting my return business.