We recently purchased a new sofa from Young's. We went in on…read moreour lunch break and did not have a lot of time. We were greeted by Carol who was very nice and helpful. She didn't hover but was available for questions. We didn't buy a sofa that day. We did go back 6 months later and Carol had remembered us. The service was laid back and not a lot of pressure, which I enjoyed. The quality and selection of the furniture is really nice and had a great range from traditional to modern. I loved how they have a mix of new and vintage pieces throughout the store. The delivery was when they told us it would be and the delivery guys were patient and everything went smoothly. If we are in the market for more furniture, we will be back.

Customer service. Let's start with greeting the customer.We have visited several times and the…read moresalespeople sit in the back area barely looking up let alone saying hello. I would understand if they were busy with other customers but that's not the case. I bought our $4,800 sofa elsewhere.

They are true craftsmen. Our 20 year old Flexsteel sofa was re-done and made better than new. Thank…read moreyou John, Sonia & Joe! Reggie M.

John Gagnon put a new top on my 16 year old convertible a few weeks ago and fixed a rip in the…read moredriver's seat. He did a great job and only needed the car for two days. Before my car when in, he was just finishing a Mustang and as I was picking us my car, he had started work on an old Mercedes SL. If you've ever wondered where you go to get a convertible top replaced, Gagnon's is the place. Next year I'll have to work on making the rest of the car look as good as the top! Quick update (10/21/16): The new top is great, no leaks and no problems. The only thing I didn't realize was that in the beginning, I'd have to gently help the plastic window to learn how to fold and I might have gotten it off to a bad start if I had known that. But it's late October in Maine so the top probably isn't coming down until next spring and I'll work on it then. I still love it.

I inherited a Victorian sofa that had a lot of sentimental value but was in rough shape. Bayside…read moredid a great job repairing and refinishing the wood, as well as reupholstering. Along the way, they listened to what we were looking for and helped with fabric selection. I couldn't have asked for a better experience.

Had them come into our house to repair our couch. Did a great job and did not take long at all…read more Highly recommend!

Sloppy aesthetic repair. Months to complete with no explanation. Just seems genuinely disinterested…read morein his craft. Who hands a finished product back to a customer that looks done by an amateur? Stitch lines in the leather that were abandoned, and then restitched above the first line leaving the holes that were abandoned still there. Seriously? - Patched pieces of the wrong color used. Looked like he just chose a scrap piece that was nearby, instead of making the attempt to find a matching color. Lazy. - Mismatched pieces of patch used for the same area on each shoe. Why not make an identical looking piece for each shoe? When the shoes are seen together the oversight is easily seen, and it degrades the finished product. Everyone who has seen it is appalled at how poorly the work was done. That is your advertisement for your shop Mike, and the work you do?? Bottom line: Mike took a custom made shoe and made it look like crap. Returned for correction and he quickly states he can do nothing more. Funny, but two other cobblers saw his work and were flabbergasted by his extremely poor attempt at a repair. One of those shops now has the task of fixing Mike's mess. (At a cost to me!) Step one for the new shop? Choosing the correct color patch! Look elsewhere for a cobbler who takes pride in his work.

So I was struggling to find a cobbler and I stumbled on this guy here I got to tell you you walk in…read moreyou know you're in a cobbler shop within a week I got a call back that my boxing glove had been repaired that's right not a shoe but a boxing glove is paired cost me $179 and had torn on the inside this amazing guy fixed my gloves for 20 bucks I did it so fast I'm still blown away today I'm about to leave my house with one of my beats tactical boots needs a zipper repair by my side when I looked at Maps I saw one star review on here don't buy that popcorn this guy is

This man is truly at the top of his profession. The diligence and care he takes with each step of…read morehis restorations are exceptional. I'm sure he must be expensive, but the quality of each job is clearly top notch. Just watch his videos one time. If you can't see the expertise he has, you're not watching closely.

We got Thomas ' s name and number from Maine Furniture Repair Services as the go to expert for…read morerestoration old antiques. We had an old family piece restored and we could not have been more pleased with the work and the service. Thomas was professional,polite and most of all his work was outstanding. You will have to wait and he's not cheep but it's clear he is selective and doesn't cut corners.-well worth the money! Highly recommend him for any antique you want restored.

Great service and amazing turn around time! Thank you! Our products turned out beautifully and they…read morewere able to reformat our logo to be able to be ready by the monogram machine.

So I am a Navy Veteran ,went to Initially Yours for some custom embroidery. Great personal service!…read moreThe owner Carl was very knowledgeable and did an awesome job of finding a particular Navy plane for my sweatshirts. The end result was wonderful and a quick turnaround on the sweatshirts .Thanks Carl

Tricia does great work and is very friendly, funny too!…read more I reached out to her last minute and she did the job, a great one at that! The shop is easy to get to, convenient location in Biddeford. Parking out front was convenient as well. My new go to for all alterations!

Prompt, professional and friendly service. Tricia was helpful, easy to work with and did fast,…read morequality work. Cannot recommend highly enough.

We are IN LOVE with our new cockpit cushions made by Laura! The hand stitches and quality are…read moreAMAZING! Everyone loves them!! We highly recommend!!

I have been looking for an upholstery shop for a few months that had the time to take me in and sew…read moresome patches on my leather vest. Laura was amazing. She took me right in and got the job done in an amazing time. Her work is some of the best. She is friendly and a pleasure to do business with. I highly recommend her, and her prices are more than fair. I will be bringing all my members there to get their patches done in the future.