paid for the drive thru wash. light turned green. went in and light stayed green. backed up and…read moretried again several time. left with no wash. their number is disconnected and no workers there. the place is trash don't let them steal your money.

I was charged for a wash I didn't get! I put my card in their machine for automatic carwash,…read more5/2/24, and it asked for cash or card, so I tried cash but that didn't work either. I left the automatic car wash and spent $5 in their do-it-yourself wash. The rinse water doesn't rinse well - dried in white spots all over my black car. Today, 5/4/24, I noticed their $12 charge on my bank card. I tried calling the number shown online, but it goes to a fax machine. No one to talk to, no way to get my money back! I recommend you stay away from this carwash!!

Very professional. Car is vacuumed, mats washed and inside windows clean, depending on which wash…read moreyou request. Local owner.

I would never let them wash my car again!!!!! 30 dollars and they did a awful job on vacuuming. My…read morewindows are smudgedi had to tell him to please wash my tires. The back of my SUV was not even vacuumed. What a mess they created.

employees were really nice, emily was super helpful! thank you for helping me find thatread more

Very polite and respectful. Quick services, prepared food was fast and delicious. The station was…read moreextremely clean. Coffee was fresh at 6:30 pm.

First time visiting, and was super impressed with the friendliness of the employees, the no…read morePressure to buy a package, and the soft brush cleaning options since jets alone don't get everything! I'll be back!!

CHECK YOUR AUTOMATIC PAYMENT. car wash is fine. Staff is always pleasant and helpful. Occasionally…read morebrushes aren't working. Biggest complaint is with the new ownsership. They have messed up the billing (according to take 5 staff). my monthly bill almost doubled. A family member who uses take 5 had this happen also. I emailed them, but next month still had the higher amount deducted. So I have cancelled

While traveling from Florida through Ohio, I visited this carwash on Friday, June 20, 2025. After…read moreleaving, I immediately noticed that my dashboard had been badly scratched. I returned right away and showed the damage to the manager, who attempted to fix it on the spot -- unfortunately, without success. She did take appropriate steps, including photographing the damage and completing a standard company incident report for the General Manager to review. The General Manager later contacted me and stated that they use only the safest products, materials and clean towels, and that the company would not take responsibility for the damage. When I suggested that the damage might have been caused by an employee wearing a watch or bracelet, he firmly stated that his staff does not wear any wristwear. Fortunately, my vehicle has a window mounted camera. Upon reviewing the footage, I found clear video evidence of employees wearing watches and an employee wearing a bracelet while cleaning my dash. The attached photos are screenshots taken directly from that footage. I have provided this evidence to the company and followed up with multiple emails describing the damage, but they have continued to deny responsibility. The damage is permanent and will require a full dashboard replacement estimated at $3,400. I will provide updates as this issue progresses.

I have enjoyed my year service at waterway. I went and got the highest package for a year that…read moreincluded inside and out. But as that seems to only be at one location I would not recommend that package unless you are really sure you are going to use it. There are sometimes really long waits and you lose a good part of your day getting it done. I often went to other locations for the ceramic and took care of the inside myself, which takes much less time. With all I help run time and money are important. The staff are very nice at the other locations but I wish all had a place to vacuum out your car. Not all do. So the staff are amazing in customer service, but if you get an unlimited package I would only go as high as Ceramic. Unless you just happen to live in Pepper Pike. It will save you money on a good wash. Good service. You will appreciate it in the winter months.

Employees are absolutely horrible.!!!Sprays half the car off but not the other half.the back of the…read morecar is always dirty.Did I mention the employees being lazy.You can't do customer service with your phone in your hand and head phones on.

I have been a loyal customer in the past. I recently purchased the $14.95 car wash package. Once…read moreI decided to cancel, I realized the form they gave me did not have instructions on how to cancel. I have called their number SEVERAL times only to hear the same message every time telling their customers to leave a message and they will be sure to call them right back. I have not heard back and I see they took ANOTHER payment out of my account again today. I am now an unhappy FORMER customer! Planning to call BBB!!

Side mirror was damaged. Their claims process is non-existent. Phone calls and visits so far have…read moreresulted in absolutely no reply. For the past 3 weeks I have been told someone would reply within "24-48 hours". It's remarkable to me that a business can cause damage and then completely ignore you.

My truck was seriously damaged in this car wash and they denied my claim without a reasonable…read moreexplanation.