Amazing service! Jhon and his team were professional, diligent and extremely competent. We were…read morevery happy with the attention to details and the overall quality of the services provided. The team went be above and beyond. Highly recommend.

Angel and his crew are amazing! They cleaned my house like it has never been cleaned before. So…read moremuch attention to detail. They truly love what they do and so affordable. I highly recommend!

Requested a standard clean and got what I would call subpar service. Came on time and sent pictures…read morethat seemed fine, but when I was able to get to the house it was obvious they had vacuumed once over and then mopped just enough for the floors to be wet for pics. Not what I would have expected for the price. Maybe I should have sprung for the up charged service, but it had the services I needed in the standard. I guess they just don't do them as well in the standard cleaning package.

Didn't even introduce himself-went straight to that he couldn't help me. Very unprofessional!read more

They were punctual. I would recommend these professionals as they were diligent in cleaning the…read morecouch. Great job and very pleased.

Requested move in service. Windows, cabinets, and shelves were not clean. Found roach droppings in…read morecabinets and shelves. Windows (from the inside) were very dirty. Moving is a very stressful and busy time so when you pay for a cleaning service and ask multiple times if it's a full service, deep clean - you expect everything to be done well. That was not my experience and it added more stress to the overall experience.

Mary did a move-in cleaning for me. She was very thorough and worked really hard. The house…read moresmelled and looked so much better when she was done. Communication between Esmeralda was quick and she was also able to schedule with just two days notice. Thanks so much!

She was on time very professional very thorough and honest she's totally trustworthy. I am actually…read moregoing to use her twice a month. I highly recommend her.

DOG FRIENDLY! Great communication with owner. She let me know in advance what was to be done and…read morecost. I did meet the cleaners and they were super friendly. I told them stuff can be moved around- I guess some people like their stuff to look the same. I figure if they are cleaning it, where they want to put it back is fine with me. My dark wood floors look brand new. Bathrooms look like something out of a magazine. Also folded my blankets and pillows nice. Kitchen? I have tried to get that weird stain off my oven top- electric. Looks new. Sink- sparking. Reasonable pricing. 10/10! Keeping this in my self care rotation!

Maruza reached out to me and responded very quickly when I asked about pricing and availability…read more She was very easy to communicate with throughout searching and scheduling. She and her partner arrived in the morning for a deep clean and worked very efficiently and quickly. They left a few hours later- deep clean was very involved- and the house was SPOTLESS! We were very pleased with the results and so thankful to them for their service. We have scheduled a regular cleaning every 2 weeks and I am so glad we found them. The cost of the deep clean was as advertised. I highly recommend using My Star Maid for anyone in the area looking for a Stella cleaning service.

Karla and Lely went above and beyond today deep cleaning my house. They were also very considerate…read moreand pleasant to communicate with. Outstanding team!

Very poor experience - I do not recommend. I've used this cleaning company monthly for almost three…read moreyears, and until recently I was a happy customer. That changed after a recent visit where a substitute crew member (not my regular cleaner) was sent to my home without notice, even after I emailed that morning to confirm my usual crew. I let the crew know I'd be leaving during the cleaning and asked them to leave through the back door (which is deadbolt only and impossible to lock from outside). Note: I've done many times before without issue. Instead, they locked both the back door and the front door, including the knob on my keyless entry front door, which should never be locked. I came home to find myself completely locked out during triple-digit heat. I waited 45 minutes for a locksmith and paid $120 out of pocket, and my front door was scratched during entry. While I was home, an expensive bottle of facial product was also broken during the visit. After a few email exchanges with the company where they did not seem to care about the customer experience, I asked for the issue to be escalated to management. I received a reply though it's unclear whether it actually came from someone in a management role. The company denied any responsibility for the locksmith cost and the broken facial product. Overall, there was no real customer service effort to make things right. I wanted to leave an honest review because three years of loyalty should count for something when something goes wrong. Be cautious when considering this company. if you're not going to be home, confirm exactly who is coming, and don't assume your usual crew will show up. Take pictures of anything out of the ordinary or broken since the company will not take the customers word.

I have a small space - 840 square feet apartment…read more Communication: communication started out great - called as soon as I requested a quote for a Deep Clean. Told me they could show up next day around 9am, okay great I will take it. 9:53 am - text them to make sure no issues at gate entrance. Company responds with, we'll be there at 11am. 10:52 am - text them again. Receive text they will arrive in 55 minutes. They arrive at 12:15 - 3.25 hours after agreed upon time. None of this was okay - I directly told the person when setting up this appointment I was making it work with my schedule by them arriving at 9am, 10 at the latest. I did not need next day cleaning but went with it since she was so adament about it. They did not communicate arrival times and I received updated arrival times only as responses to my texted inquiries. Arrival of cleaners: Male and female cleaners arrive, seem very very friendly. I walk them around space, ask them if they need me to move anything for them, and leave so I am not in the way. Cleaning completed: They text me 1.5 hours later to say they are almost finished. I arrive home and they say they are sorry but they broke one of my wine glasses. This was upsetting as wine glasses were a gift from my deceased mom. They offered to pay for replacement. While that was the right thing for them to do, it cannot be replaced. Scanning apartment before they left: cleaning looked okay. Within a couple days after the cleaning: appeared they did not move couches/ottoman to sweep/mop underneath. Large pieces of glass, from broken wine glass, were under furniture. Along with leaves, dust, etc. Top of fridge was covered in dust. The dining room, used as a home office, furniture was dusted but was never moved to clean walls and floors. This was my first time using a cleaning service and I am so disappointed by the experience.

I would definitely recommend Your Brazilian Cleaners. I used them for a Move Out cleaning for a…read moreproperty management company that is SUPER strict and had a very detailed checklist of things they wanted to see completed. I was able to provide Larissa with a copy of the checklist and she promptly responded with the items I would need to complete in advance which was fine because there are items I didn't expect the cleaners to do. Things like remove stains from garage floor. This isn't something that was needed since the stains were there when I moved in. The garage just needed a sweeping. When I got back to the home, they were on the garage floor scrubbing! I felt so bad and quickly stopped them as this wasn't part of the service. The team (Noelia, her husband, and Neubison) did an excellent job. The house smelled amazing and everything was spotless. They paid attention to the smallest detail. I would definitely use them again. Larissa was great and very communicative. I knew exactly what to expect. She worked with me on the quote and was able to bring it to a place where I could afford. Payment is done fully remote (including tip) through Zelle, Venmo, or PayPal. Larissa texted before and after the cleaning to ensure things were ready and then as expected. Super friendly and great team.

This company will scam you out your money I pay for 3 cleaner two hrs they had 2 cleaner took 1 hr…read morethey didn't do a good , they left thing under my sink they never vacuumed my rooms , an when I called the owner she said she was gone give me a discount but nevered answer they never finished my house....an I don't recommend them to no one.

From the owner: We are The Maids - a ridiculously thorough house cleaning service in Alpharetta. We like to think…read moreof ourselves as professional connoisseurs of clean. And we're committed to giving you the best clean imaginable. We set ourselves apart by cleaning homes in teams of four. Our professionals employees are bonded and insured - each one trained and certified. We use our own products and supplies, like our specialty vacuums with HEPA filtration that remove 99 percent of all dust and allergens. Our cleaning products are environmentally safe so we can ensure they won't leave behind harsh odors or cause damage. We clean the smallest of details, like doorknobs, light switches, phone receivers, remote controls and appliance handles, because we know where germs try to hide. We also clean kitchen and bathroom floors on hands and knees, the only right way to do it. And all of our home cleaning services in Alpharetta are backed by a 100% satisfaction guarantee.

I have asked for their certificate of insurance on several occassions. Not sure if they have…read moreinsurance even though they advertise on their website that they have it. I don't even need to file a claim, I just need the COI for an insurance audit. Be sure to ask for it before they start. ~Desma Holbrooks Roofman

Contacted them for an estimate. Someone named Nick replied back after a few days and left me a…read morevoicemail to call him back. Since then I called at least 3 times and left 3 texts but no reply. Then finally Nick calls back about a week later, saying 'I'm sorry but we don't do Lilburn area' - however, on their website it clearly states that they do Lilburn area. He says it maybe a mistake. I asked for the manager's or the owner's contact information, he says he can't give that information out. Overall, terrible experience....would never use this company for any cleaning!