I purchased a Couch and a Love seat. Shortly after we received it the Love seat broke and the Couch cushions collapsed. We called and after rescheduling several times he finally showed up took pictures of the Couch and Loveseat. We did get the Love seat replaced but the couch he said too bad.Now the Love seat does the same then the 1st one. We called several times and he ignored us. We asked to speak to the owner and got denied the request. He also gave us a Phone number which does not work. We get told to buy local, and I try to support local businesses, but I refused to spend a lot of money on junk or when we get bad customer service. Won't buy there again or refer to purchase there. Now I am stuck with a Couch set where I sit on plywood. read more

So cindy made good on a bed a while back she traded me for a temper pedic bed well took the cover off n its just a big piece of yellow foam so i called a real bed company and was told temper pedic beds have a logo n tag on there bed called and talked to a girl that said cindy would call me and no response this piece of trash bed has a 10 year warranty threw her so why no return call shame on this company read more

The whole experience with this business put a bad taste in my mouth. I really would like to support the small guy trying to make a go in a area like this but they made that impossible to do. I was strung along for almost two weeks with a promise of getting a mattress the next day (luckily I refused to pay until they had it in stock). In the end we made 5 trips and numerous phone calls to the store and was given a new excuse every time to why they did not have the mattress. I hate to say it but you are better off ordering on line or going down to the valley with a trailer and picking up a mattress yourself rather than rely on this local business. read more

I bought Two twin beds with drawers underneath. they put them together at my home which was nice but when the man put my mattress on one bed it had a 2 inch hole he said he would bring a new mattress in a couple days its been almost 2 months no new mattress!! Nor have they offered to give back any money. Too bad I thought buying local was good. read more

They are nice people..You get what you pay for..Discount furniture! We bought a bed for a spare bed room and two bar stools years ago and still happy and going to buy another bed for another spare bedroom. It's too bad people want quality in Discount Furniture. Shame on you for wanting more and Posting bad Reviews!!! read more

I've had NO issues with The Clearlake Mattress Outlet. Cindy is fair with her prices with me, I'm certain she is with others, as well. To me and others she is polite, honest, and kind...and I have shown her the same respect in return. She offers free delivery , and the guys that delivered my furniture a few days ago were right on time! Let's help keep her business and other local businesses open by shopping local! read more

In MY experience TOTAL RIPOFF...sold us subpar quality mattress and refuse to make good on the 10 year warrenty! Mattress broke down within a couple weeka keeps contacting them for replacement FINALLY got one and the 2nd mattress is worse than the 1st. Cindy refuses tohonor the warrenry and now says Im not even a customer and has even insi uated we have altered our receipt that is in HER handwriting!!! Worst customer aervice and business ethics I have ever come across. I will definitely tell all I come in contact with about my experience and I come across a lot of people day to day...will continue to let it be known until the warrenty is honored! Update....filed a report with the BBB next step is filing a complaint with the court house. I always communicated with her via text to have proof of our interactions...glad I did have EVERY single text saved showing her promising a new bed and no showing and repeating that trend for months! Don't even want a replacement at this point I want my money back and to cut ties. Maybe I will go old school and get my picket sign and let everybody hear about my experience. I wont go away just because they are ignoring me now...I will keep it up until this is resolved. read more

I bought a cal king mattress from this place and the mattress was really bad me and my wife both had to have shots in our necks and backs because of the bed and I tried to take it back after 6 months and the salesman laughed at me and told me I was a liar I would not recommend this place to no one and im out 700.00 dollars read more

Clearlake mattress outlet provided us with the worst service possible the delivery of our items was late.

What rude people!! At first they are really nice saleing the expensive furniture that all has slight defects. So they mark it down 50 bucks. I throughly explained what I needed and needed done. The came to deliver to deliver the items... one they stunk to high h*ll with missing teeth and started throwing stuff. I wasn't here so my mama was here and they made her feel really uncomfortable. I called back to see if they could come back and help me to install the bed. They said no there not movers and blah blah....period there assholes and won't refund me. read more