We had a very positive experience with Sapphire Waterworks. Kelsi is extremely knowledgeable and…read moreclearly knows what she's doing. Both of our water system warranties had expired, and after an event that completely damaged our softener and iron filter, we struggled to find anyone willing to help repair them. Most companies we contacted only wanted to sell us entirely new systems. Kelsi took the time to work with what we already had. She came out, diagnosed the problems, and successfully fixed and rebooted both systems instead of pushing unnecessary replacements. That made a big difference for us. She also communicated very well throughout the entire process. She always followed up, kept us informed, and never left us wondering what was happening next. We truly appreciated her honesty, professionalism, and willingness to help us get our systems working again. We highly recommend Sapphire Waterworks and especially Kelsi for anyone needing knowledgeable and reliable water system service. Thank you Kelsi

Additional note after Sapphire Waterworks responded: note, she did not deny doing all this damage…read moreto our home! Her arrogant attitude and "damn the client" response is the risk you take. Also note, the only other two reviews are within the past 24 hour period, no doubt solicited by this desperate owner, to her friends. Too much of a coincidence. We are pursuing this matter in civil court so time will tell whether she's truthful here, or in her denial to us about not having insurance. The photos don't lie. Look closely. Blow them up. This is shoddy work! Irresponsible. Unethical. Shameful. No wonder she doesn't disclose her last name publicly. People do that when they have something to hide.

NOT professional in the LEAST! Associate shows up bare foot!…read more Installed 5 filters. I was charged $800.00! It took a month for him to tell me why it was so expensive! I still don't have an invoice. He texted me that it was $1 per mile, then they charged $125. per hour!!! It took him about a half an hour talking on the phone concocting a price. (which I paid for the half an hour!). I paid cash and still no receipt! I asked for one and I was told that his Dad would text me one.....never happened... just explained how he got the bill up to $800! Not worth the more than $2 per MINUTE!

From the owner: At Crisp Water Technologies, we're passionate about helping Montana families and business enjoy…read moreclean, healthy, great-tasting water straight from the tap. What sets us apart is our dedication to honesty, quality, and local expertise. We understand the unique water challenges in Western Montana-from hard water and iron to sulfur and chlorine-and we design customized treatment solutions that work. Our team specializes in water testing, softening, filtration, reverse osmosis, UV purification, and maintenance services for both residential and commercial systems. we use high-quality equipment, install it with precision, and stand behind our work with integrity and exceptional service. Unlike big-box or out-of-state companies, we're locally owned, family operated, and community-driven, which means every recommendation we make is tailored, transparent, and built to last. We believe clean water isn't just a luxury - it's a necessity - and we're proud to help Missoula and the surrounding areas enjoy water that's safe, efficient, and truly crisp. From the first test tot he final glass, our goal is simple: to deliver pure water solutions you can trust and customer care that feels like family.

Great service in all respects: returned phone call promptly!!!! were on time! knew exactly what…read moreto fix. Certainly will use them again!!!

This is one horrible company with rude people. They never show up when delivery is scheduled. The…read moreone time they did and i was there he actually tried to walk in my home. My dog jumped up and barked at him and he started trying to kick my dog. He could not make change for me , he was rude, they all seem to be.

Sue is extremely unprofessional and likes to argue with customers. Had 3 empty bottles. Drive took…read more3 and left 2. Sue insisted he left 3. Had to pull home surveillance to prove I was right. More arguments with them in 2 years than I can count. Not worth it. Went to McGowan