Upon seeing the Cleve's sign advertising their $1 sale on shoes, I decided to stop in and see what selection they were carrying. I know that this location is one of the smaller ones and thus does not always have a large selection, however, one never knows.
I ended up finding some shoes that I liked, however, I was not wearing socks that day so it was difficult to tell how they actually fit. The employee was not at all helpful other than to tell me that they had a sale on apparel as well so I could buy some socks. I did end up opening a package of socks as I needed shoes but was not wanting to buy them without trying them on properly. I asked if I had to buy two pairs of socks to take advantage on the Buy 1 get the 2nd half off and he said that I could mix it with whatever apparel I wanted. The sign actually advertised that you received the lower priced item at full price and the second at half......I questioned this as it sounded too good to be true and was told by the salesgirl that this was in fact the deal, great!
Upon presenting myself at the cash however, this was a whole different deal. When I questioned the ringing up of the items, I was bombarded by three male employees, all very rudely telling me that it was the more expensive one that was full price. When I pointed out the sign, the older man, presumably the manager ( nobody introduced themselves), took the sign down to bring over to the cash and proceeded to tell me in the most rude manner "Feel free to write head office and you can also take a picture of this sign" and then walked away. When I mentioned that the sales girl (who was standing right at the cash as well) had confirmed my understanding of the sign, she simply bowed her head and walked off......
I proceeded to write head office, having to look up their contact information as the cashier would not provide me with anything. I have now re-sent my email three times in two weeks and have yet to receive any response whatsoever.
I have NEVER been treated with such disrespect in any store and certainly not by management as I was at Cleve's!! You can be sure that I will NOT ever recommend anyone to this store and nor will I ever be frequenting it again!
Save your money and go to Sport Chek at Dartmouth Crossing where they know how to treat their customers!! read more