BEWARE!! Had a unit installed July 4 and it stopped working July 5. Text, called, and emailed and was completely ignored. UNPROFESSIONAL. CALL AIR PRO HEATING & COOLING! read more

This is the WORST company (person) to assist in ANY of your needs. This man is the RUDEST jerk. He came out talking big and knowing all, he said HE would be back to do the repairs (and informed me to tell the insurance company HIS details so it would be covered), and then sent out a 21 y/o to do the job. This should've been a minor quick repair. It was an outside leaking faucet. He shut off the water and proceeded to remove pipes and a water tank to fix the problem. This child had to run to Home Depot 3 times in one day to get the proper tools/parts to do the job, and he claimed it was due to him not being told of the job correctly. Then when he left for the "night", yes it was dark by the time he left and the job still wasn't complete, he never came back. I texted the "owner" and he said he couldn't talk to me because he was taking his dog to the vet and HUNG UP on me. I provided time, then called back again because I didn't hear back. He said I'd have to call his wife to schedule. I tried several times with no answer. I then called him back 3 times and he answered and hung up each time. I called the child he sent out and he said he'd be back that he had to talk to the owner. I finally got ahold of the guy and he said for me to just name any time for them to come out. So I did and he said, no that won't work. Then suggested another day and I said fine. He said just remind me so it's in my books. I reminded him the day before. He called and said they couldn't make it and they rescheduled. Again I sent him a reminder the day before. The kid finally showed up again. Said he completed the job and left. HOWEVER... about a couple weeks later, the water system in the home went out COMPLETELY. We had to call a well service to come out to evaluate the situation. Come to find out, due to CLIMATE CRAFT and them sending a CHILD out (with minimal experience) to do this job, he removed the water tank that was needed to pump the water from the well to the house and it destroyed/burned up the well motor. $7,000.00 dollars later and a new water tank, it was working again. HOWEVER, AGAIN, months later now, the same faucet is leaking AGAIN and the shut off valve that the kid put in, doesn't work. So I can't shut the water off to fix the faucet. SO... I called Climate Craft and told them the issue. He said it isn't their fault and it'll cost me to get it fixed. I reminded him of the previous situation and said the unit hasn't been touched since it was installed by them. I then reminded him of our previous conversations and he said "Well if you're going to be like this..." and he hung up on me. LMAO! I was like, ARE YOU KIDDING ME? This man has a very bad habit of hanging up on customers. I tried calling him back and he sent me straight to voicemail. He is EXTREMELY UNprofessional. He DOES NOT know what he's doing and sends people out that ALSO do not know what they're doing. The licensed and contracted WELL company said that they should have NEVER removed that water pump because they caused the other whole fiasco and if they had ANY knowledge in knowing plumbing at all, they would have know better than to do that. I called back "Home Serve" which was the additional home insurance company we got them through, and they said they are no longer in their system to recommend. NO WONDER and Thank GOODNESS for that! I'd hate someone else to deal with them too!! They are HORRIBLE. (There's more little details I left out, but this is bad enough) read more