Pros: excellent quality work, timely service, really friendly staff…read more Cons: Expensive. We've had four or five folks out doing different types of work, from plumbing to electrical, and each time their work quality has been excellent, we've always been very happy with what they do. The only issue I have with them is that their rates are a tad high. That said, if it's something serious that needs to be done I know it'll be done well.

I'd like to send a shout out to Caleb at Quality Plumbing Heating Cooling & Electric. Our complex…read morehad an issue with our street lighting. Caleb was sent out to help us, and he never gave up! It took a few weeks, many trips, and a good deal of tenacity to locate the issue and get it repaired. Caleb was always helpful and kind, and he was a terrific troubleshooter! Our complex is now fully lit and beautiful!

We had an AC issue this morning, called Reagan Service ( they had installed our unit) , responded…read morein 30 minutes and were able to get me in! Tune up completed as well as education!

i am giving 1 star but if yelp would all 0 stars that is what i would seleve. never never use. i…read moregot a new a/c (maytag). that same day after they left, a/c would not shut off. i called them and left message...called a total 4 times leaving messages. i even asked if i did something to make him mad at me...no response. i called another a/c company and they came and said what was wrong was they reversed 2 wires. i was charged $85.00. i called jim and left message advising what was wrong....no return call. finally i sent a certified letter with a copy of $85.00 bill. he did pay however, this new unit has a 10 year warranty on parts and jim gave me a 10 year warranty on his labor. happy camper but when you can't get him what good is his warranty.

Quality Plumbing, Heating, Cooling & Electrical is a long-standing home services company…read moreheadquartered at 405 Donovans Ln, Kodak, TN 37764. Established in 1985, they provide HVAC, plumbing, and electrical solutions to residential and commercial customers across East Tennessee, including Kodak, Knoxville, Sevierville, and Morristown. Yesterday our AC quit, hubby called Quality and they were prompt, and took care of our problem asap, had the part on the truck. Bing bam boom done, yeah!!! My fur babies will be cool! I would recommend!!!

They charged me $906.09 to fix what they did wrong. Do not use them; they do not do quality work,…read morethey do not stand behind their work, and they rip off the locals. They did a very poor install, and when it failed, they charged me over $900 to correct the work that they did not do right. Every time they talk to me, all I get are excuses for why they are not at fault when it is clear it was their installers who did a poor job. I am suing them. The installers did not replace the metal support straps that hold the ductwork and junction box attached to the floor joists, and it all fell down onto the ground, after it had been in place with no problems for over 25 years. All because they did not replace the metal support brackets.

We take our rainbow for servicing/ cleaning. This year we decided to get and interim vacuum for…read morewhen we don't want to haul out the rainbow. We were looking for at a nearly $400.00 vacuum and the owner asked us about our home and how we would be using this additional unit. He showed us a $150.00 unit that met all our needs at significant savings. Our trust level is at maximum high with a business owner who would sell a lower price point item to help us get what we needed. Kudos and bravo..shop local save big!

Poor service I took a small vac to see why it quit and if it…read morecould be fixed...I was told it would be a week before he could check it out and would call me to let me know the problem and if it could be fixed and the cost if I wanted it fixed. Nearly a full month later I had not heard anything so asked a friend to stop there & check on it. It was fixed, a bad switch he replaced, and a bill for darned near the cost of a brand new vac...no call, no estimate, no anything of what he said he would do BEFORE fixing it. My friend paid the bill and brought me the vac. I don't write reviews but want to warn folks to get it in writing, call daily, and don't trust this business to do what they say before just going ahead. I try to give local business my money but here I erred.

H&H (Mr. Lacy) has been in business many years we have found him to be,…read more.. Fair, Honest, and an expert HVAC as a technician in installation and maintenance, of our system. ...he does heating and air-conditioning he came with a crew of four people, this is a three story custom home. ...he does excellent work he will honor his price,... Being a property manager, also a landlord, We want good service, that meets, our clients budget and our tenets expectation, as to comfort level. Lacy is consistent from the first time I met him , for over 20 years we have had dealings with Lacey, H & H has exceeded our expectations.

FANTASTIC!!! That is the best way I can describe the personal service that Smokies provided us…read more The unit was ordered on Monday and installed on Wednesday, and all systems are GO! Great job guys!

Excellent service, and knowledge. They fixed our mini-split and it works perfectly. They have…read morehi-tech tools and throughly check out the issue. I wouldn't hesitate to call them.

I called on a Sunday when our hot water and heating were out on a very cold day. I didn't expect…read moreanything to happen before Monday. But no - within a short time, Bobby came to our place, got everything up and running again, and also introduced us to Hylton's membership club (a definite bargain). Bobby was knowledgeable, helpful, and friendly. Moreover, the company has stored photos and info regarding our HVAC system so that the company will know what it will be working with. Highly recommended!

We did not have good experience with King Pure. I bought a short-term rental (STR) that already had…read moresome filters installed from King Pure so we decided to continue with them. After couple of months, we got issues with well water where water started coming our muddy. I talked to King Pure who went ahead and changed filters, charged 200$. They worked for few days, and again same problem. Again, I talked to King Pure and they kept saying its due to heavy rains and changed filters again, charging me again. Again that same thing happened. This cycle of King Pure going and changing filters went on for at least two months while I was not able to rent my house since water was not coming out right and I had to refund money to guests many times. This time I talked to Ken directly and he said he will put up new filters that will cost around 800$ and that will for sure fix the problem. They went in, replaced the filters, and after two hours of that my management company told me that the water is muddy again. I immediately emailed King Pure about that. Then I got invoice for 800$ and I asked King Pure why should I pay for something that you just put out of guess and does not even work for 2 hours. I feel like this company has no idea about what is supposed to be done. They just make random guesses at the expense of customers. I then called in another water company, they came in, put a new filter system, and fixed my problem in 1 day. I am never going to use King Pure again. They costed my at least two months of rental income plus at least couple of thousand dollars I paid them for replacing filters.

Called twice to ask for a quote. Both times I was told someone would get back to me and I never…read morereceived a call. If they cannot call you back to make a sale, there is a high likelihood they would not call back to service or repair the product.