Overall, my mom's care was just okay. She was seen quickly in the ER and they ran the necessary…read moretests, which I do appreciate that's the main reason I'm giving 3 stars. What really upset me was the way one of the resident doctors spoke to me. In the middle of a very stressful situation, he asked me, "does your mom want to die?" completely out of nowhere. As someone already dealing with anxiety and having just lost my dad last year, that was incredibly upsetting and honestly felt insensitive and inappropriate. I understand my mom was in a serious condition at the time, but there's a way to communicate with families that shows empathy and respect. In that moment, it felt like we were just another case instead of people going through something difficult. I'm grateful my mom is doing better now, but that experience really stuck with me.

I've been coming to this medical center for ENT, and the place is always super clean. Upon arrival,…read morethere's complementary valet (unless you come in the afternoon, then it's self park). I never have issues finding the place, and the valet is clutch when you're running close to an appointment time. The care I've gotten has been okay. My ENT initially forgot to send out my prescriptions, but things have been smooth sailing since he fixed the problem. The inside is super clean, there's an information desk to help if you don't know where your office is. There's a security check very similar to TSA at the entrance, so prepare to remove metals and place your belongings through a scanner. For convenience, there are vending machines and a cafe. Also, it's handicap accessible, with ramps and elevators.

Hospital is big. And has chapel(s). Thats ok. A friend of mine had a medication problem. They…read morehad a specialist come. Talk to him. Let ok at medication. And he figured out it was a side effect. My friend is home getting better. Also the first time he went there they lost his dentures. They found them. Had them triple bagged sanitized. Good job. Quality of care was very good. Food sucked, but better than Kaiser.

It has taken me three years to write this review because the experience was so traumatic that I…read morewasn't ready to talk about it until now. During one of the most critical periods of my life, I repeatedly sought treatment at this hospital while my health continued to decline. Instead of feeling heard, I often felt that assumptions were being made about me and the cause of my illness. I felt that it was easier for some providers to attribute my worsening liver condition to partying and alcohol use rather than fully investigating what was actually happening. Eventually, it was discovered that I had autoimmune hepatitis. By the time the correct diagnosis was recognized and I received proper treatment elsewhere, my condition had progressed to the point that I needed a liver transplant. One of the most frustrating parts of my experience involved Dr. Patel. After reporting concerns about the care I was receiving and speaking with management, I was shocked to be assigned to the same physician again when I was later readmitted. That made me feel as though my concerns had not been taken seriously. Another hospital recognized the severity of my condition and provided the care that ultimately saved my life. I will always wonder whether my outcome could have been different if my symptoms and concerns had been taken seriously sooner. I understand that medicine is complicated and that doctors do not always have immediate answers. However, patients deserve to be listened to, treated with dignity, and thoroughly evaluated before assumptions are made about their condition. Three years later, I finally have the strength to share my experience. I hope that anyone facing a serious illness will trust their instincts, advocate for themselves, and seek a second opinion if they feel something is being overlooked. NURSE KIM JUNG THANK YOU and Nurse AMANDA from icu THANK YOU because they're the only ones who understood me and checked up on me and took care of me at least as much as they could. My memory was cloudy from encephalopathy but I do remember them and our Disney talks. Thank you ladies I'll never forget you

DO NOT COME TO THIS HOSPITAL IF YOU WANT TO BE NEGLECTED…read more IF I COULD GIVE NEGATIVE STARS I WOULD!!! My family member broke his femur and hip and NEVER got assisted. All the nurses specially Cristina on 6th floor and "Doctor" Alexis were incompetent. Never have I had an experience this stressful and filled with NO ANSWERS through out the process of getting surgery. My family member was there for FOUR DAYS and all they were giving him was pain meds! I DO NOT appreciate any of the "help" we got. We are not satisfied with any of the services or procedures. They didn't even know what arm to check his blood pressure when I specifically ordered notes on the boards or notebooks to have some sort of acknowledgment that one arm was totally immobilized. But did they care, NOT ONE BIT! Not only will I be doing reviews but I will reporting the nurses (every single one that visited my family member) to the state board, INCLUDING THE "DOCTORS" Mind you not a single surgeon or actual doctor came into the room, no case manager or anyone with a medical profession. They are all over the place and always confused. They asked a million times, "Do you have any questions" we ask the question and they say "I don't know, i wish I can say something else" This is the most disrespectful and rude hospital I've ever been to. I MADE SURE I TOLD THE NURSES AND DOCTORS THAT I AND MY FAMILY WILL NEVERRRRRRRR BE COMING HERE. I MADE IT VERY CLEAR NO OTHER HOSPITAL HAS BEEN THIS DISGRACEFUL AND I WILL BE TAKING MY FAMILY ELSE WHERE. Therefore if you want to go here, please expect to be the last in line to get attended.

LA General Medical Center cafeteria has a pride pizza! Made of veggies and soo cute…read more Had to mark my first week with a reasonably tasty but very cute slice of rainbow pie. Happy Pride!

Thanks ! Fast service, came in through insurance, everything was done quickly, and the results were…read morealready with the doctor the same day. Thank you!

My daughter recently delivered a baby in the last few days and let me tell you that the Care of the…read morehospital was not what we expected first they schedule her an induction at five and the resident felt that she wasn't ready to be inducted when the OB said she needed to be inducted they wanted to send her home. I felt like they wanted to send her home because they were overwhelmed with patients. They had no beds finally after my daughter stood her ground and said no I'm not going home. I need to be inducted. They induced her a day later. made her go through pain for a long time at the end. She had a failed induction and ended up having a C-section prior to her C-section she asked for an epidural and the idiot that came in to do the epidural push too much medicine which almost made me lose my daughter and my grandson thank God they were able to Save them after the delivery in the maternity area. They only had like six huggy diapers, dry wipes the room was hot as hell. The nurses were good, but overall the care of the hospital was not good honestly, since we were there, we heard a cold blue every single day at least twice a day Stay away I also forgot to mention that if you're gonna bottle feed your baby, they make you sign some kind of waiver and they only bring you one bottle, which is only good for one hour after that if you need another bottle you have to beg for a baby bottle and then they only bring you one again

GREAT PLACE FOR DIFFERENT TYPES OF SURGERIES…read more========================================== I need to have an outpatient surgery on my shoulder and I was referred to an ortho surgeon in this building. Lots of parking in the lot by the hospital. My recommendations are to drive straight to the roof. Most of the free spots are on the roof and the view is incredible. The Ortho Surgery Dept. seems very organized. I met with the surgeon and hopefully the surgery goes well. They do need to get organized as far as the patient pick-up area by this building though. When I tried to leave there were so many vehicles blocking through traffic right at the cut out for this particular building. The Keck people need to figure this out.

Very rarely do I have positive experiences with medical services. As a woman in a plus size body,…read moremost of the time my ailments and concerns are attributed to period pain or my weight. Dr. Taylor was so different from any other physician I've encountered in this sense. She really took the time to get to know me holistically. I didn't feel rushed or like she wasn't listening to me. She asked me about community support that I had in Los Angeles since I recently moved here. She asked me about my relationship with food, not just whether I'm eating enough fruits and veggies. It was a huge paradigm shift from how these annual visits typically go with other physicians. Because of her empathy and care, I felt much more comfortable sharing the factors that contributed to my weight and we discussed plans to work on this in the future. I felt very supported. She made a number of referrals for other issues I was having which made me feel like she was taking my concerns seriously. A small thing that made a big difference for me was that her description on her website says she provides "gender-affirming care" and she was wearing a lanyard with a trans flag on it. I am not transgender myself but having a physician who supports this community is important to me and to be honest, that type of mindset just comes with a level of care and empathy that you don't often see in healthcare unfortunately. Thank you, Dr. Taylor for your care! Very grateful to have established care with her. The medical center more broadly was also very nice. The building were clean, everyone was masked. The nurses and front desk staff were incredibly sweet and answered all my questions. The parking is free for 2 hrs which is great to not have to incur that additional cost. I will definitely try to route all my medical care through Keck in the future. My only issue is the center is BIG! There definitely could have been more instructions as to where to park and how to find my building since there are so many. Luckily I gave myself plenty of buffer time but for all their due diligence to remind us of our appointments, some extra guidance on how to find them would have been greatly appreciated.

BE AWARE. My…read moregrandfather was brought to this office for what was supposed to be a routine cleaning. During the visit, the dentist began drilling on his tooth without any anesthesia or numbing medication, causing him significant pain. My grandfather repeatedly asked for a numbing shot, but he was told they "didn't have time for that" and that he should "push through." No patient should be expected to endure unnecessary pain because of scheduling or time constraints. We found this experience completely unacceptable and deeply concerning. Based on our experience, we will not be returning, and we are exploring our legal options. 0 stars if I could leave a review. DR. SOHEIL REFOUA was the doctor who worked in him.

Great! Great service! Happy my son was able to be seen for an urgent matter at the 1st street…read moreDental Clinic.

I came here because of a slip and fall at work. This is an urgent care. When the RN was checking in…read morewith me. He was very short and rolled his eyes on me when I told him how I fell and where I landed. He did not seem to believe me. I tried to keep my calm. Later on during the evaluation, he seemed warming up a little. I want to give him benefit of the doubt, and take it as it was too early in the morning. The doctor was very friendly and professional. He took his time to evaluate me. They offered me medication for my swelling and cream to soothe my pain. Overall a 3 stars experience.

Yes the parking is a small capacity but the staff and doctors inside are so helpful and friendly…read more I've been coming here for years now and it's always the same friendly assistance I get from this team.

My best friend's father was treated at USC Norris Comprehensive Cancer Center for cancer and…read morerequired a blood stem cell transplant. My best friend was the donor. What should have been a supportive and hopeful process turned into one of the most traumatic experiences of our lives. The transplant coordinator, Stephanie D. Nelly, failed to communicate critical information throughout the process. Although my friend signed a general consent, she was never told that a midline catheter might be required. On the day of donation, they made multiple painful IV attempts, despite knowing her veins were difficult to access in the morning--something we were never warned about. After those failed attempts, they inserted a midline catheter into her neck--without any prior emotional or mental preparation. She was devastated. I was there the entire time, and I watched my best friend cry through the pain. We then had to wait over six hours for them to remove the midline, and she has been left with a visible scar from the ordeal. After the transfusion, his condition deteriorated quickly, and he ended up in the ICU for over a month. The ICU care was just as distressing. Nurses were inattentive, cold, and unprofessional. The rooms were often unclean, and we had to repeatedly ask for someone to come clean them. In such a critical and emotionally intense situation, this lack of care and respect was completely unacceptable. This experience left us emotionally and physically scarred. Families in crisis deserve clear communication, proper preparation, and compassionate care. We didn't receive any of that here. Please ask questions, advocate for your loved ones, and proceed with caution. You deserve better than what we experienced at USC Norris.

I wish I could give this hospital zero stars. Please keep your loved ones far from here and don't…read morerepeat the devastating mistake I made. USC can no longer be called one of the best hospitals--we bring our loved ones based on research and trust, and in the end, they give us their dead bodies. The ICU is a complete mess: dirty rooms, unprofessional and careless nurses, and doctors who show no urgency--especially Dr. Adupa Rao, who made no effort to help us. The unit manager chooses to protect incompetent staff instead of speaking up for patient safety. The transplant team is just as unprofessional, with coordinator Stephanie who clearly has no understanding of the transplant process, and Dr. Eric Tam, who never once warned us that a patient with COPD could face life-threatening complications after a bone marrow transplant. They even proceeded with the transplant while my dad was positive for influenza. I will never forgive myself for trusting these people with my dad. I brought in a walking, talking father--and they gave me back a body. I was my father's donor, and they didn't just fail him--they tortured both of us. The entire process was filled with confusion, lack of communication, and a clear absence of knowledge and coordination. What should have been a hopeful journey turned into a nightmare, not only for my father, who suffered endlessly, but also for me as his donor. I placed my trust in their hands, believing they knew what they were doing, but instead, we were both treated with negligence and carelessness. The emotional and physical pain they caused can never be undone.

This was the worst urgent care ever! Do not book an appointment through Solv for this location. I…read morehad an appointment for 9:45 am and was told by the app to come at 9:30 am. The doctor was not available until 11:30 AM!!! I also had to walk a block to get MY OWN COVID test since they did not believe I was COVID negative. I was sitting and waiting for over two hours sick out of my mind. Staff is the worst and incredibly rude. I don't know how any of them are medical professionals. They informed me to wait outside and never came out to get me, even after my COVID test was NEGATIVE. I waited outside with chills for 20 minutes. I'm completely shocked that this how they treat their patients, by the way you must buy your own covid test which is why I took a field trip to CVS. How awful, I hope this location closes down! What a terrible place and rude staff. I've never had an experience like this before in my life! Go to another place!

Friday evening I stepped on a tiny piece of glass in my home, so off to the Urgent Care I go! This…read morefacility had great yelp reviews and was close to my home, so I gave it a chance. I'm so happy I came here! The place was extremely clean and organized in-take process. The doctor and his nurse, Blanca, made sure I was comfortable as they tended to my wound. Tiny piece of glass is very hard to find, and they took their time to make sure it was out without causing me major discomfort (they had to numb my foot as the issue was right on my heel eeek)! An hour later, I was hobbling back to my car with gauze and ointment that they gave me. The icing on the cake was a call from Blanca that I just received. She called me to check in and asked a few questions to make sure it was healing correctly. Customer service like that is so rare, and considering the reason why I came in which wasn't too serious, I sincerely appreciated that human touch. It says a lot about the caretakers!! ‍

Receptionists are rude. 98 percent of the nurses are rude. I've come across maybe 2-3 nurses that…read moreare really polite and actually show that they care. I have gotten switched doctors about 4 times and none of them ever follow up. They also do not know how to diagnose properly. They just prescribe pain meds and send you home. The white blonde pharmacist is incredible rude and racist. The receptionists call and leave messages on the phone and when you want to call back, you're on hold for more than an hour. The only reason why I even go here is because its conveniently right across the street from my home. Trying to look for another doctor at the moment.

One star solely because there are a few wonderful smiling faces there…read more Let me start off with...all these so-called "corporate meetings" that are attended by office personnel and physicians alike, need to give you all a dose of reality here: you all need to learn how to treat and speak to patients in a competent manner! You guys charge insurance companies. Last time I checked, you guys did not provide my patient free service so why provide free "attitude"? Realize what comes out of ALL your mouths when you say the words "it will be too expensive" No one gives any of you the right to stereotype the person standing in front of you asking for answers. In my overall opinion, please do the real "Christians" a favor and remove that title from your business name. Your service provided is in no way deserving of its name! I'm appalled by the treatment of Physicians and Personnel at this dump. If this review was written back in 2017, I guarantee you that it would be opposite of this. However, I guess times, people, and situations have changed. If I happen to have one more incident like this, trust and believe, a letter will soon follow to everyone under the sun including Mr. Jose Huizar's office. LACHC has mistaken not only kindness for weakness but EDUCATED to assuming I'm uneducated. WRONG in every aspect! I've given this clinic way too much of my time lately; it's ludicrous SMH