The customer service is awful the one and only lady that is running the show hates people that ask…read morequestions. She even told me so. She gets really defensive from 0 to 100 in no time. She is not someone that should be talking to customers. She definitely hates her job and takes everything personally. I've never been treated so rudely in all of my life when rent a storage unit. Even the very first day I started my contract she seemed to have problems with wanting to explain anything to me without getting upset. Yes im the type of person that doesn't read or remember all of the fine details of a contract. Or know the ins and outs of renting. But if ask a question and im a little bit shocked about the contract the first response from the worker should not be ripping me a new one for asking questions and not understanding them fully. They have misleading signs that say they don't raise the rent but they do it's just worded in a way to get you hooked. And when if you ask any question about anything she comes unglued. Only reason I rented from them in the first place is because it was a good location for me and cheap. And now i know why.

This is a clean and well maintained storage facility. Friendly staff and Kelsee is great at making…read moreus feel welcome. The unit works great for us with our budget. Great value and great service!

Absolutely horrified at the terrible hitch install we received today. This cost us over $500 to do,…read moreso I expected MUCH better service than this. Our hitch was completed at 6:45 pm, so we drove off thinking all was well. Luckily, I was driving behind my husband and noticed the power wire was dangling a foot under the car. When we went back to ask them to fix it at 7:15 pm (15 min after they closed), the store manager said they were closed and that there was nothing they could do about it...she told us to find a store in the morning to fix it. She offered us a $50 refund because we weren't satisfied with the job they did. Again luckily, I was following behind my husband on the freeway, because I noticed that the back left tail light started flapping all over the place. When he stopped, we saw that the tail light wasn't even put back into place AND the snaps used to hold the taillight were sitting in our truck broken!!!! What kind of service is this? All of these issues are so dangerous and could have been avoided. Avoid this location if you can. I can't believe they allow cars to even leave their location like this. TERRIBLE!

Shockingly bad customer service from the General Manager no less. Showed up to rent a truck at 6:58…read moream. (Screenshot of drive/arrival time) Open sign is on and doors open. Go inside and am greeted by a women at the desk saying, "excuse me but we aren't open for a few more minutes, we have paperwork to do." I say ok, can we at least wait inside, and get the response, "um, ok." Stand in waiting area for 5 more minutes with no more acknowledgement. Another customer walks in and starts heading over so we walk over to the desk. The general manger (Heather Horton) still doesn't acknowledge us, but a helpful employee next to her, says, "I can help you guys". He was super kind, and helpful. We watched over the next few interactions The GM (Heather Horton) had with customers. One lady came in and said I have a reservation and Heather looked it up, said you don't have one. The women slightly protested saying she had spoken to someone. Heather interrupted her, and said, "listen I'm the General Manager and I'm telling you right now, there is no reservation for you, and I don't have a truck/trailer for you." The customer relented and left. My husband and I just looked at each other shocked at the interaction. Good customer service should provide options, and help, not annoyance and hostility. Nothing like a manager throwing title aand attitude. Interactions with other employees were great, but management is toxic and driving business away.

Their gate hours are 7am-8pm. If you are inside or outside of the gate it costs $15 to open the…read moregate. This is extremely wrong and unethical!!! Find a another storage place.

We rented a unit from Alpine for about 4 months until our unit was broken into and our possessions…read morestolen. No cameras on the units. No one noticed our unit had been broken into until we asked why there was a different lock on our unit. It had been about a month since the last time we visited our unit. We chose Alpine because they seemed to be the most professional in the area when we were calling around. Just disappointed about the lack of security and the lack of recompense. But hey, good news, the manager decided not to raise our (already overpriced) monthly fee along with everyone else. Now we know what to look for. Life lessons, right?

I reserved a 10' x 20' unit to store a vehicle in during my move to Utah. The customer service was…read moregreat initially. When the time came where I arrived in Utah and needed the storage unit, all communications ceased and there hasn't been a single attempt made at returning my phone calls, text messages, or emails. When I arrived to store my vehicle, I realized that the unit they assigned me is a very small unit, much too small to store a vehicle in. I have attempted to reach them countless times with no success. I would avoid this business at all costs. They will take your deposit and first month's rent money and vanish when you need them.

I rarely leave reviews, let alone negative ones. But, I feel like I need to warn people. There were…read morefour times over the course of a couple of months that I went to take a load to storage and I couldn't get in the gate. It was constantly broken. And I had a hard time getting a response from the company. The communication is horrible. I took my things to a new facility, and just received a notice that classic storage charged me again. I gave them my move out date and asked for a refund. The company didn't respond until I contacted them several times, and then charged me again. Don't use this facility.

This self storage facility is hands down the best, friendly, and understanding employees and…read moreowner, Chase Johnson is the man, honestly was a wonderful blessing to our family. Came thru in the clutch my family and I needed amiracle, when it came down to our last day and last minute notification, when we needed to relocate our living situation! Thanks Chase we were really impressed, And thank you very much! The Johnson's,​

WAAAAAAAY over priced to store an RV. I live in California and my 30x60 is $95 a month, here at…read morebeehive $250-300... what a joke!!! If you google where to park my RV, it links you to a neighbor website, where people rent out driveways, land etc for a 1/10th the cost of this Ripoff location..... im not happy about this, so karma is a B...

I called to request a change to my payment due date. The assistant was not helpful, so I spoke with…read morethe manager, who told me my account would be noted and the issue addressed. Despite this, I was still charged a fee. I've decided to move to another storage facility and hope the next location provides better service and maintenance and has no mice. This facility recently raised rent but has not improved the customer experience to match.

Great location close to other businesses so I can get something out of storage while out doing…read moreother errands. They have a gate with my own code and the climate controlled space was great for storing black friday deal prior to Christmas.

The manager Peter is very nice and keeps the area immaculately. It is easy to access my unit and I…read morefeel comfortable using it.

It's just a storage shed, right?…read more Well there are a few nice things about Wildcat setting it apart. First, the place is extremely safe. Great security system, great lighting, and on-premise management that lives on site. Second, the pricing is reasonable. If you find a better price they will match it and they are forever running specials to be competitive and keep the place full. My favorite thing is how accommodating they are. Need power? They find a unit close to an outlet. Need better access? They find a unit you can back a trailer to. Need a truck? They have a box truck they loan out for free to storage customers. It's more than just a shed.

I needed a storage unit and quick! Roger was incredibly helpful; especially when it came to helping…read moreme determine what size I needed. I absolutely felt like he had my best interest at heart and wasn't trying to upsell me into a larger unit that I didn't need. 13/10 - Would definitely recommend. He was professional, personable, courteous, and concise all at the same time. Something that is not often found. He has my utmost respect and appreciation. - Jenn

They stored our stuff when we moved from Austin to UT. It was seamless and easy. Sheri and Dave…read morewere a pleasure to work with. I highly recommend!