From the moment I called to 2 weeks later, it's been very simple and easy and a pleasant experience…read more. Their app makes it that much easier. Also, was assigned a case manager and attorney. Both reached out to let me know they are available to reach via a text, phone call or email.

I am submitting this complaint regarding the handling of my personal injury case by Morgan &…read moreMorgan. My primary concerns are the lack of communication, failure to provide timely updates, apparent lack of review of my medical records, and the ongoing delay in distributing my settlement funds. After Morgan & Morgan accepted my case, I consistently found myself having to initiate contact in order to obtain updates or move the case forward. Throughout the representation, phone calls, voicemails, and emails frequently went unanswered, often requiring multiple follow-up attempts before receiving any response. After I completed medical treatment, communication became even more limited. At one point, I was informed by my attorney that I was not injured. This statement was surprising given the medical treatment I had undergone and the ongoing pain I continued to experience. The statement led me to question whether my medical records and treatment history had been thoroughly reviewed before that conclusion was reached. When I challenged that assessment and explained that I remained in pain, I was told the matter would be reviewed and that I would receive a return call within a few hours. That call did not occur, and I did not receive meaningful follow-up until several days later despite repeated attempts to contact the firm. The lack of responsiveness became so concerning that I ultimately sent a written request asking Morgan & Morgan to cease representing me. Only after that request did communication resume. I was later asked to sign a demand package and was informed that the insurance company generally had 30 days to respond. When that period expired, I received no proactive update from the firm regarding the status of my claim. Once again, I was required to make multiple calls and send multiple emails before receiving any information. I was eventually informed that my claim had been denied due to an alleged administrative mix-up. Following additional requests for action, I was informed that a lawsuit would be filed. However, shortly thereafter, I was advised that the matter had settled. Despite the settlement being reached, communication again became inconsistent and difficult. More than three weeks after settlement, I was informed that the firm was still waiting for an itemized bill from my medical provider. Concerned about the delay, I personally contacted the clinic and obtained the requested documentation within 48 hours. I then provided the documentation directly to Morgan & Morgan. Despite receiving the requested documents, I was unable to obtain a clear timeline regarding the release of my settlement funds. When I asked when I could expect payment, I was informed that no estimated disbursement date could be provided. At this point, the insurance company has settled the claim, attorney fees have been addressed, and medical providers have received payment. However, I, the injured client, have still not received my portion of the settlement proceeds. The pattern throughout this representation has been a lack of communication, delayed responses, failure to provide status updates, and the burden being placed on me to repeatedly follow up in order to obtain information about my own case. As a client, I expected timely communication, reasonable diligence, and transparency regarding the handling of my claim. I respectfully request a review of the firm's handling of this matter, including: 1. The failure to maintain regular communication and provide timely responses to client inquiries. 2. The apparent failure to adequately review and assess my medical records before conclusions were communicated regarding my injuries. 3. The repeated delays that required me to personally obtain documents necessary to move the case forward. 4. The lack of transparency regarding settlement processing and disbursement timelines. 5. The continued delay in releasing my settlement funds despite settlement having been finalized. I am requesting immediate clarification regarding the status of my settlement proceeds and prompt disbursement of any funds owed to me. As a client who entrusted Morgan & Morgan to represent my interests, I believe I was entitled to a higher level of communication, diligence, and professionalism than I received throughout this process.