Commercial paint sales locations for SW products probably are not the best place for the DIY crowd…read more That's why they are called Sherman-Williams Commercial Paint Store, both the Victoria and the Saanich location. As a DIY home renovation guy I've not had any problems with this location or the other location you just need to know what you want. They do a low number of daily sales but high volume of product. The generally more non professional shoppers will do better at the Westshore location. Great sales, daily volume is high but smaller individual invoices, though there's a commercial segment you see their regularly because the paint quality and custom matching is so good. The customer service is the best around and the quality of paint and accessories are fantastic. There are sales all the time so print the online coupons if required when you are going to the commercial store and the DIY-friendly store on Goldstream is usually just verbal.

I've never been to Sherwin Williams before for paint but will not be back. The service is better at…read moreHome Depot which tells you exactly how bad it is here. Sold me a white, untinted primer for a crimson red door. Zero help or advice given.

Unbelievably bad service . Dreary advice from unhappy staff . Was told 5 day wait for a colour…read morematch paint because they don't carry this type of paint anymore .. so glad i left and went to limberworld on quadra . Paint guys there are always very helpful and I was amazed both colours matched perfectly! Paint is dry and project done or use Benjamin Moore and never get anything done saved myself 25$ too !

Inexcusable to have a fluorescent lighting in a paint store!!…read more This Benjamin Moore dealer cannot be serious about providing excellent customer service because they have fluorescent lighting and that type of lighting completely messes with the subtleties of paint color. Some of the staff are professional and well mannered, and some are not. Who needs a snooty attitude from an employee of the paint store? It has happened far more than once so I thought it was worth mentioning. How is the customer supposed to know that a color such as Willow will look completely different depending on which Benjamin Moore product you select? It will go from muddy to spectacular, depending which paint product is used, and that makes an enormous difference. By contrast, I have always had excellent customer service from the other two Benjamin Moore dealers in town. If all the staff at this dealer were coached on improving the customer experience, I think that would go a long way to fixing the problem. Some of them just seem like they can't wait to get rid of you and perhaps they don't like their jobs very much, but if working in this business, it's an asset to have some passion for how color can transform people's environments.

good product selection, not great value, service was very poor today - not sure I caught them on a…read morebad day but I don't remember the last time I had worse service at a store.

Very happy with products. Staff informative. Not the cheapest place in town but when your looking…read morefor Something specific and there the place that has it. You pay what you have to pay. All in all there a great place to Shop

Nice shop for home goods and gifts. I would come back to shop again as it is in Chinatown.read more

LOVED this store! We were visiting Victoria for the holiday weekend, and I just randomly stumbled…read moreupon this shop when we came to Chinatown for breakfast at one of the cafes- and when I peaked inside this store I was like YASSSS this is exactly my kind of shop!! So many cute items for kids and beautiful home wares- and wow the JellyCat selection! Everyone was polite and helpful and efficient. Highly recommend! And the Lit candles smell amazing!