some very helpful staff there. all wiped out due to a grumpy manager. consistently unhappy. i think…read moreher bun is too tight. I'll go to the other home hardware nearby.

This was the first time stopping on and the experience lived up the expectations set by fellow…read moreYelpers and the commercials: great service and great help! I had an unusual question and the older gentleman working the cashier till at the front of the store not only offered flexibility with his answer, but also great service on the way out (and sharing a story behind the name "WD-40" :) The store is logically arranged; the pricing can be comparable the big box brands (the tags spread across various items on shelving seem to suggest rotating sales that help with cost also). Parking is pretty convenient too: a few free street parking spots upfront and then a more private lot in the back.

This hardware store is right by my house and I wouldn't choose another one to go to! the staff are…read moreso knowledgeable and help you out right away. They have a very surprising wide range selection and truly seem like they care :)

Very helpful and knowledgeable staffer helped us with paint that was out of stock in our own…read moreneighbourhood. They were very busy but managed to keep all the waiting customers happy.

Had to get new hinges for my 13 year old kitchen cabinet -- the staff was knowledgable, courteous,…read moreand very helpful! Great customer service at this Victoria location!

Great store for interesting browsing and specifically for grilling and plants in early spring…read more The service is friendly and the staff is knowledgeable. Prices are decent. We'll be back in the future!

First class staff. Helpful. Knowledgeable. Answer the phone and go above and beyond to support you!…read more Store is well-stocked, organized and staffed with folks who want to support you.

I tried the phone number on the website, it is not in service. I tried the email address and I was…read moreforbidden access. Is VSH&P still in open? if so how do I contact them?

Heard they have closed for good. I have been using Bradford Hardware in Vancouver, similar products…read morefor years. They have a beautiful showroom near Granville.

The appliances are the same as anywhere else, but BUYER BEWARE when it comes to the hidden costs!…read moreIf you buy a gas appliance, they will NOT install it for you. We paid nearly $400 in extra fees because the installer had to come twice - because Capital Iron couldn't give us a precise time for him to be there, even though I requested, twice, that they look after coordinating it. This was on top of their own delivery and installation fee.

Excellent service! Great variety of furniture and appliances. High quality product. Appliances,…read morefurniture and outdoor areas across three floors in historic building!

Called the Bay Street Store about an online item that was in stock. Lazy man that answered had not…read moreheard of the product and tried to get rid of me by suggesting it had to be ordered from the warehouse. Never offered to check the shelf. Cook Street was just the opposite with excellent service--the man checked the shelf and found my product. What a difference in service between the two stores.

Best place for building supplies if you live in Fairfield, Fernwood, and other districts nearby!…read more I was helped greatly by Cassidy and Bert(lambert) when making my latest purchase at their store. I have found the staff to be helpful and cheerful. Makes getting supplies there fast and hassle free. We are fortunate to have Castle at our end of town I always shop there!!