Beware of this company! I am very familiar with bike shares and scooter shares of many varieties…read morefrom many brands across many cities around the world. This brand is the scariest! 1. They have bikes in unsafe riding condition all over the city! Do they inspect or repair ever? 2. Several of their bikes have dubious connections with the server - so you may not be able to start a ride. AND you might think you're parking a bike and ending a ride, but in fact it is just locked to the rack but still running. 3. If (or should I say when) the ride malfunctions there is NO METHOD of getting in touch with customer service for help. So not only will you get overcharged and have to fight to remove the charge after the fact, but you will also be locked out of using any other bikes. That means that, if you purchased a subscription service for an entire day, but a bike won't log out of your app after you lock it up, you will not be able to use your subscription again with a new bike that day (since the old bike is still running). 4. There is no way to reply to a conversation or see your conversation history with customer service - so, no matter how many times you talk to them (or try to report problematic bikes), there is never a record to reference to indicate the problem you are having, if it is an ongoing one (or you are trying to point out that you did try to contact them over a broken bike). 5. You can't view your GPS history of the rides, so you can't argue where you did or did not ride when the service inevitably charges you for a 29-day ride that you did not take. I attempted 8 rides with this company over 4 days and only got 5 to work - and of those 5, it took trying several bikes before one was functional. This is almost a 100% error track record. This company will deliver you a questionable product and then charge your credit card for errors that its own server makes. I recommend you use literally any other rideshare program for your own peace of mind.