We are first-time home buyers and went to a different local loan office- it was awful. We were…read morerecommended to try Denali, and it was the best decision we've made in this process. Missy knows what she's doing- she found us as many exemptions as were available to us, explained things in a way we understood, and made things happen. Highly recommend!

Looking for a loan? Only come here if you've been in the same job forever and have spotless credit…read morehistory. Firstly my spouse and I have been shopping around for an auto loan and applied at multiple places to see who would give us the best offer. We have been accepted by two other credit unions for the same offer we requested with Denali. Denali requires a full year of employment for all applicants vs the 6 months most other credit unions require, the fact that my co-applicant has been in one position with the same company for 3 years was not enough employment history to show them we have had consistently steady income at all times. A medical debt of less than $300 that we have documented payment plans with would prevent us from getting a loan with them until it was 100% satisfied whereas with the two credit unions that accepted our offer I simply supplied them with payment plan terms and the account balance since what is currently on equifax is incorrect. The customer service rep's tone wasn't very pleasant and I was a little shocked to be talked to like I shouldn't be expecting to be able to get a loan because as someone who works in finance and recently spoke with representatives at other institutions I know that those terms aren't the norm. My spouse and I aren't extremely well off but we can absolutely afford a car payment, which is why other institutions did give us preapprovals for the amount we requested. Overall they aren't interested in making money, looking into details and if the person I spoke to is a good representation of their company they're not pleasant to talk to. Alaska USA and Credit Union 1 are both much easier to work with and the ladies in their loan departments are very pleasant.

We had a fire in our home which caused extensive damage. Matt called us right away to make sure…read morethat everyone was safe and that we were okay. Matt truly cares. He helped us to navigate the process after this devastating loss and made it so easy and seamless. He put me in touch with a fantastic contractor and company to fully clean and restore our personal belongings! Our insurance covered everything and restored our life! We wouldn't go with anyone else for our insurance needs. We even have an auto loan with them now! Mike, Diana, Kai, Nikko, & Rori Voorhees

Best service and courtesy Kris Yoder is a disaster and the grief caused by their bad quotes poor…read morefollow up etc is more than a year later causing grief. Not so with Matt fast courteous concise accurate business man who treats customers with respect!

Kirsty does a wonderful job. She is focused and very responsive in her work. I have conducted…read morepersonal and business work with her and she does great work at fair prices. I highly recommend checking her out for your tax or payroll needs. The one-on-one guidance has helped me organize my business and keep my books in order.

I haven't done business at the FNSB in almost 30 years, they are still as helpful and courteous as…read moreever. Great job FNSB employees!