We are first-time home buyers and went to a different local loan office- it was awful. We were recommended to try Denali, and it was the best decision we've made in this process. Missy knows what she's doing- she found us as many exemptions as were available to us, explained things in a way we understood, and made things happen. Highly recommend! read more

Looking for a loan? Only come here if you've been in the same job forever and have spotless credit history. Firstly my spouse and I have been shopping around for an auto loan and applied at multiple places to see who would give us the best offer. We have been accepted by two other credit unions for the same offer we requested with Denali. Denali requires a full year of employment for all applicants vs the 6 months most other credit unions require, the fact that my co-applicant has been in one position with the same company for 3 years was not enough employment history to show them we have had consistently steady income at all times. A medical debt of less than $300 that we have documented payment plans with would prevent us from getting a loan with them until it was 100% satisfied whereas with the two credit unions that accepted our offer I simply supplied them with payment plan terms and the account balance since what is currently on equifax is incorrect. The customer service rep's tone wasn't very pleasant and I was a little shocked to be talked to like I shouldn't be expecting to be able to get a loan because as someone who works in finance and recently spoke with representatives at other institutions I know that those terms aren't the norm. My spouse and I aren't extremely well off but we can absolutely afford a car payment, which is why other institutions did give us preapprovals for the amount we requested. Overall they aren't interested in making money, looking into details and if the person I spoke to is a good representation of their company they're not pleasant to talk to. Alaska USA and Credit Union 1 are both much easier to work with and the ladies in their loan departments are very pleasant. read more

Closing my accounts with Denali State Bank. Been with them for over 20 years, personal and business. Wanted to refi my rental cabin in Tok and they gave me the run around for over 2 month just to say that they are unable to finance it as commercial, which it is an investment and income property, because Tok has no commercial zoning.....well, this ALASKAN Community bank sure supports their business customers. They have a bank in Tok, right on the Alaska highway, just steps from my rental cabin ( which is located right on the Alaska Highway in the middle of town ) ....wonder if they claim that as commercial property ??????? I don't need them, they need us. I started taking my main business to other banks long time ago because of their ways, only kept one business account open for convenience. Ha ! They charge more fees for this and that then the IRS! See ya..... read more

We had a vehicle loan with this bank, they offered the lowest interest rates of all when we were loan shopping. They even beat the credit union I've been a member of for over a decade. Customer service is obviously important to them, we were always treated well. read more

Best customer service at this bank. I had a small transaction to run and the staff made me feel like family. I would recommend this bank to all. read more

I had my subdivision's account here and was not pleased with their service or support. Without any notice they instituted a monthly fee for the checking account. The fee caused a transfer for a check payment to be short and another fee was charged for insufficient funds. When I explained this to customer service and asked to have the insufficient fund charge refunded they refused. I appealed it to a supervisor and manager and they still refused claiming a notice had been included with a statement. It had not. I believe their policy is to do whatever they can to make money off fees without any regard for their customers. As a result I pulled the account and moved it to another bank that has had a much more client friendly attitude and also still provides free checking. I would not recommend Denali to anyone. I would recommend Mt Mckinley bank and Credit Union 1. read more