Ordered glass for a business they told us it would be 2 to 4 weeks. 1500k down payment | called…read morenumerous times after two weeks. I was never able to talk to anyone that worked there just their answering machine company. They told me a person would contact me. This never happened. It's been 2 months and nobody has ever called or contacted me, just a text. Now I have to dispute the charge because they won't credit me or even have the nerve to call me back to resolve the problem! Please don't use this company they will steal your money!!

Driving around and a pebble cracked my windshield. Luckily it's covered under insurance, they were…read moremy appointment glass repair. Prior to going I called them to confirm my appointment set up by my insurance. They confirmed one address in Katy, but when I got there they told me I was at the wrong one -__-. I had to drive about a half hour away to their other location to get my windshield fixed. Once I arrived they started on my car promptly, the only issue was the miscommunication in the beginning. My windshield looks as good as new!

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

I had all the windows for my home replaced in January 2019. John, the owner is very knowledgeable…read moreand honest when discussing your job. He discussed the window options and installation procedures. His crew was very professional and completed the job in a timely manner ensuring a good aesthetic upon completion. They cleaned up and made sure I was satisfied before departing. Fast forward to May 2025. One side of one of my sliding windows seal has failed. I called and spoke to John about the failure. He ensured me that my warrenty will cover the replacement and even informed me of two different options. He's very informative and is willing to go above and beyond to satisfy his customers!! I'm so impressed with "Window City" and their business model!! It's rare to get this type of service and customer service these days!!! Thanks Window City!!!

Mr. Litsey was very kind and respectful when he came out to our place. He was not your typical…read moresalesman. Not pushy. Showed us his product and answered all of our questions. The quote we received from him was very reasonable and we are replacing 20 windows. He will be ordering them today. We will be anxiously waiting on the install. Hopefully I will be able to give an update on my review once the job is complete.

He did the gutters for the pavilion at our church. High quality work, high quality gutters,…read moreexcellent execution and professional. Thanks, Albert. - I took off three stars because I have requested a W-9 and he still hasn't gotten back to me. This request was made weeks ago.

Albert did a great job replacing my 30-year-old gutters. His experience and knowledge of his trade…read moreis impressive. He engineers a detailed solution for you that addresses the problems and shortcomings of your existing gutters. On mine, he suggested screens specifically design for pine needles. Such an improvement in appearance and function! He gave me a reasonable estimate and stuck to it. Also, a couple of things I truly appreciate - he communicates well, is easy to get hold of, returns calls and texts, and arrives on-time. He is on-site 100% of the time working and supervising and keeps the work site tidy.

One of their sales people just knocked on my door with a clear no soliciting sign. I asked him if…read morehe could see what the sign said and he said "I can read." Apparently Performance Windows doesn't care if people don't wish to be disturbed with their sales pitches. Something to keep in mind when choosing a business to come into your neighborhood.

Performance Windows uses door to door sales reps who ignore no-soliciting signs. This one claimed…read morethat his sales pitch "wasn't selling anything" because he was only booking appointments. This has happened multiple times with Performance Windows, so they are obviously training their salespeople to ignore the clearly posted signs in the neighborhood, on houses, and *right on the door you are POUNDING ON* after ringing the doorbell.