Excellent company to deal with. Unfortunately our complex has gone with Ultimate property…read moremanagement. Worst experience ever. Keystone Grey was easy to deal with and entirely ethical. Gas I miss dealing with them. Village Square "H" Now in the hands of an unhelpful bunch.

As a resident in the condominium, my experience with this company over the past 5-6 months has been…read moreextremely disappointing. Our condominium management hired them, but since then, I have noticed very poor service and communication. The backyard cleaning has not been properly taken care of, and I have submitted multiple service requests without receiving any response or follow-up. It is also very difficult to reach anyone by phone, as there often seems to be no one available to answer calls. I can only speak from my experience as a resident, but so far, the level of service has been very frustrating. I honestly don't understand how a company with this level of communication and follow-through continues to get business. I hope the condominium management reviews the situation and considers whether this company is meeting the expected service standards.

Carolyn is incredible to work with! Would reccomend her to anyone in need of property management…read more She's always attentive and goes the extra mile.

Briere Property Management stood out for us from the beginning. We have never had an issue with…read moretenants in the past 2 years and appreciate the thorough background checks David and his team does. Their rates are on par, if not slightly above average but you get what you pay for. I would recommend BPM to anyone looking for professional property management in the Calgary area.

I live at Windsor Point condos in Calgary. We've had no hot…read morewater for 5 days. When our hot water heater was replaced a few years ago they got the wrong kind and now the burners are corroded and we're living like the Ukraine. I've already tried to deal with them about the new entrance doors under my unit that slam constantly because the wrong closers were installed. Got promises but nothing done. I'm looking at getting on the condo board and the first thing I will do is suggest a move to Simco or another company. Diversified are only good for signing checks. They don't actually do anything.

Calgary home buyers and renters beware!!!…read more With the property market on fire in Calgary, there are a few things buyers and renters need to consider before signing any agreements. Something that is not usually considered when buying or renting an apartment is the value of property management that operates using fair and ethical business practices, but this is more important than you would think because the wrong choice could be costly. Be sure to do some research on customer feedback before choosing the location you buy or rent. When reading the feedback, try your best to weed fact from fiction as some companies post fake customer feedback to win the trust of the public. The following is my person experience as a non resident buyer/landlord and my experience with the crooks at Diversified Management Southern. Community Manager for La Mesa Phase II is Tristan Johnston who is titled as the "Voice of the Board of Directors" and his assistant Jade and his Manager Gordon Sieb, are very quick to demonstrate their authority if the property management can find a way to penalize you financially. The core values of Diversified Management Southernas per their website are as follows: Honesty Integrity Loyalty Service Oriented Personalized Service This is definitely the kind of values you would want in exchange for paying over priced condo fees in some parts of Calgary but this is not what you receive when you are a customer of Diversified Management Southern. No where in any of DMS's contracts do they mention they can penalize you, and this includes their own interest rates and administration fees, for tenants and landlords which are managed by their company. I am currently facing this issue, first hand, and the situation has caused my long term tenant to move out of my property which I purchased in 2019. The property management apparently arrange for pest control to enter my tenant's unit, which was arranged directly with my tenant. My tenant granted the entry into the unit but there was a second attempt to visit the unit two weeks later. My tenant and his wife and their dog were home the entire day but no one had actually visited the unit. However, Tristan Johnston contacted my tenants to advise them they would receive a fine, issued by "Diversfied Management Southern" for not answering the door. When I attempted to contact Tristan myself by phone and email to verify why my tenant was receiving a fine, it was explained by Tristan that the Property Management company is well within their rights to charge a fine for failure to respond, even though the visitation of the pest control company was billing DMS for failure to respond. The pest control company visit was arranged by DMS for all 24 units on that day and any tenants that did not answer their door were served a fine, payable to Diversified Management Southern. I contacted the pest control company in question and they confirmed that the pest control visit was ordered by Property Management because a dead mouse was located in a unit on a different floor. They confirmed that they charged DMS $100 visitation fee because several tenants did not respond to their door. DMS was issued one fine of $100 but DMS issued several fines to tenants and landlords for the same amount. Not a bad profit if everyone pays! The Pest Control Company was not able to confirm how many tenants did not respond and the pest control agent who attended the visit, could not remember which units responded and which did not. Either way, Diversfied Management Southern used this opportunity to send a bill to several units, including mine, to penalize the tenants with their own charges. Tenants were given 30 days to pay and after 30 days, an additional $100 "administration fee" plus tax, is applied to the outstanding fine. Both my tenants have faced loss of income due to the current covid pandemic and were not able to afford to pay, and as a result, the outstanding bill has been sent to myself, as the landlord, who has heard about this incident only recently. $200 per tenant may seem like a very small amount of money to some people and to others, this represents half of a weekly salary. I also lost a long term tenant and more importantly, I have lost my confidence in the Calgary real estate market as an investment opportunity. Either way, please remember that companies like Diversified Management Southern are crooks and they make their profits by taking advantage of unwary renters and small time property investors who may not be aware of the laws or have the time or the resources to fight for what is fair. Has anyone else experienced this type of business practices from Diversified Management Sourthern? Real Estate agents in Calgary are saying Diversified Management Southern are well protected by the governing bodies which they compensate annually like Calgary Real Estate Board, Canadian Condominium Institute, Real Estate Council Alberta, ACMA, BOMA Canada and BBB Accredited Business. I was

bad service, do not inspect and take care of property. their…read morestaff damage things and then refer you to their side businesses at a higher price, gaming the system and clearly using hope street to pursue personal side hustle. they still owe damages to a lot of people

We have used Hope Street for two years for a rental property. We have found them to be excellent…read more They respond quickly to inquiries, were great to deal with, and found us a tenant right away. Daria was a great account manager, easy to deal with and very helpful.

My apartment is filled with cockroaches and the management is doing nothing to fix it. I ask for…read morespraying and all they do is put 1 glue trap and leave. Lazy management.

I'm going through the same experience with them. If you're a tenant that's experiencing issues…read morewith bug infestations, issues with heat or anything else please reach out. I want to hear about it.

I rented through Citysearch for a 3 year term in the community of Mount Royal. They were promptly…read moreattentive to the few maintenance requests made during my tenure. I have to admit the negative reviews had me very concerned about the move-out inspection (being bilked-out of my security deposit)- I had personally invested a lot of sweat-equity in the property so going out on a sour note wouldn't have sat well. In reality, the inspection, conducted by the CEO herself and another employee was an extremely fair and pleasant experience. I can only assume those leaving 1 star reviews were being vindictive. I would have continued renting the property, should I have stayed in Calgary. Should I return, I wouldn't hesitate to reach-out to Citysearch to find my next accommodations.

stay away, poor response time and over pricing for any appliances you may have to change. Have to…read morekeep on top of them while paying them to do property inspection or invoice production. I was also shorted rental income and only realized when doing my tax return. Was advised they had switched systems and would have caught the error in due time.

Amazing service. I have used Swales Property Management to manage my rental property and to find a…read moreshort term furnished condo. Both experiences surpassed my expectations. I appreciate the personal service and the attention to detail.

Scammers and slumlords. They will lease for a year. Increase the rent far beyond what the dump is…read moreworth. Then they sell, where new owners will evict you along with the entire building. Renovate and double the rent again. AVOID these predators. When I moved in there was mould from a flood in the apartment above. The flood happened when I was not even living there yet. Then the scumbag building manager wanted me to use my insurance to pay for the damages.. AGAIN AVOID!

I am currently backing out of a condo sale because I can't invest in property that is managed by…read morethis company. They were unprofessional 10 years ago when I last owned property in Calgary, and sadly, to this day they have not changed. I have had lengthy convos with other investors, and the common agreement is to never purchase when a building is managed by Emerald - condo owners take note. Their reputation is so poor that they scare buyers away. You can never get a response from them, and they always manage to act like they are doing you some sort of favour when they actually follow through on their job. It's their job - a mutual agreement wherein a person pays them money to work. Not a favour, an actual job that they seem incapable to do. It's ridiculous. Message me for more info, but I would stay the hell away. It's really sad too that they spend their time and resources padding their reviews with fake high ratings - like, you know that you could use that time to actually work and help your customers, right? Then maybe, just MAYBE you could actually have positive reviews? I sincerely don't understand the mentality of this company, I think the owner needs to deeply reflect on what the hell they are doing with their life. Check out any positive reviews, and you'll notice a pattern where the "person" has only reviewed one other place (typically a random pub) and Emerald - it's so grossly fake that it's almost laughable. Seriously, just do your GD job. Super negative, has always been, and continues to be. Efff Emerald, stay away.