This is my second time here to see Ana Garcia to clean my teeth. She is excellent very maticulous I like that. She wants you to look great when she's done, all the staff are very sweet and nice. I recommend them. read more

Everything, I went to have a cleaning and I chipped a tooth and wanted them to look at it. Within 10 minutes I was told it would cost me $475.00 Because I had an infection on my bottom gum mind you I have insurance. After going back and forth about the price I said go ahead and do it. This place needs more professionalism. read more

Total poor experience with this practice! I have called numerous times, always told office manager will contact me. Never happens. My whole experience with this office has not been positive. While waiting for my appointment 2 other clients were unhappy with this office. I should have walked out but had tooth pain. read more

There's not even a in person doctor, over priced. 2000$ for a teeth cleaning because they claimed my insurance won't cover anything which doesn't make sense but I have not got through the trouble of calling my insurance yet. I went in for a cleaning at 9am and left at 1pm. Extremely long wait while the workers gossip outside your room. read more

Watch out for Coast Dental administering treatments with out prior authorization from you as an extra charge to pump up the bill. This has happened to me three times and guess what I didn't pay because they new I was right and now they are charging me $18.00 in addition to my cleaning and I welcome the charge because i am not going to pay and guess what I win you lose read more

I am not understanding the volume of negative reviews of Dr. May and this branch of Coast Dental. There are more than twice as many reviews for them than any other dental service in Cape Coral; kind of sus. That makes them popular. When I go, there are always people waiting to be seen. If their service were so bad that they needed to be shut down, then their office would be empty; not the case. I have been going there for almost a decade and received excellent care, advice and cleanings. I have never had problems with insurance. Their prices are fair and within reason. Their staff are mostly bi-lingual; speaking Spanish and English. I don't speak Spanish and have never had difficulty communicating. Special shout out to Ana, the dental hygienist. She is the compleat professional, possibly the best there is at what she does. I highly recommend this branch of Coast Dental because of the good service I have received over the years, as compared to other dental offices in this city. read more

Absolutely a scam and I don't say that as a joke. They are a legit scam, telling the patient that their insurance doesn't cover services but they actually do, demanded 50 dollar copay from me but that's also covered by my insurance and won't give it back. Virtual doctor says you have periodontal disease and you need a deep antibiotic cleaning but then you must pay out of pocket and you can't see the real doctor nor get what you came for unless you agree to this $2000 cleaning. Staff got actually angry and I was even afraid at one point so I paid 50 bucks to just let me leave! When I didn't even owe!!! The next day I called to get my money back because I have a zero copay and receptionist said "You owe !! I'll call your insurance and tell them you're paying!!" And hung up on me. It's crazy and criminal scares me tactics. read more

I was scammed into paying for x-rays that should have been submitted to my insurance company. I have a copy of the claim submitted and two of the x-ray codes are not on the claim. After filling out a very long form with my medical history and questions, I was taken into the exam x-ray room, I explicitly told the technician that I only wanted what the insurance would cover. My initial reason for the appt. was for a cleaning. AFTER all the x-rays were completed, and an other long wait, another technician very quickly examined my gums calling out numbers at each tooth. After quite an other long time, the virtual Dr. on a screen gave the diagnosis of periodontal areas on my gums. This virtual Dr. ( in Orlando) only had the numbers of what the technician called out and recorded by the x-ray technician along with the x-rays to give this prognosis. Never in all my years of regularly seeing a real-live dentist at my appointments, had I experienced being questionably diagnosed this way. I had always been told by my previous dentists that I had healthy gums. Then, I was informed that my insurance would not cover certain x-rays and I was needing to pay $133.00. Then, after quite a long time, I was given a paper with what the treatment cost would be out-of-pocket which was in the range of $1,000. plus. I could not have a cleaning unless I agreed to this periodontal treatment. At this point, I realized that this place is a SCAM which I had already been thinking and now I was really convinced. After being there for over two hours, sitting and waiting (I believe they were checking what my insurance would cover), I signed a paper that I declined treatment. Hesitantly, I paid the $133.00 and left. What an awful experience and no cleaning which is what I had made the appointment for. Stay away. I wish I could give this place a negative rating of 10 stars. read more

This has been the worst experience I have ever had with a dentist. It has been over two months and we still have not received our dentures that were only supposed to take two weeks. The worst service I have ever had. read more

The ONLY good thing abt this place is Dr May and the old manager they had but had left, but then came back and a couple of the staff... but other then that, this place is awful. Went In to get a cleaning done, and my appointment was at 2:30... I sat, and sat, and sat,i finally went up to the counter and ask the gal if maybe I had been skipped by mistake with a smile on my face and a soft tone. She responded by saying she'd go find out what was going on, and i went back to my seat. She never told me what was going on, and I sat for another 20 minutes and then got taken back and put in the Hygienist chair. Well, I sat there for Another 25 minutes! I finally got up and went to the check out girl, ( very sweet gal) and told her I was done and would reschedule my appt for anther day. In total i sat and waited for an hour and 30 minutes! People have jobs, and have to take days off to do there dental care! And our time is just as valuable as the people that work there! So, I really think you should stop scheduling to many people, just trying to make that all mighty dollar! It's pretty sad that our health care has come to this these days!! And this place has always been one of those places that most of the staff doesn't seem to care abt the people or thier jobs!! And please, speak English to each other, and to your patients! Alot of people don't speak spanish!! read more

I would give Coast Dental a zero if it were an option. They are a scam machine. They are always trying to force you to take extra services. If you refuse they will not do what you came in for. Stay away. Do not go to this dentist office. I don't like to post negative reviews. I feel it can negatively afffect a small business. I don't want my bad experiance to affect someones future. But, This place is 100% scam. read more

I booked my appointment at Coast Dental, thinking it was a place I had gone before. I was wrong. Coast Dental is the pits. You better be multilingual because it is almost impossible to understand any of the employees. After having x-rays taken, I looked around and I thought I was in a 3rd world country. Do you know what railroad rooms are? Well that describes this place. Open " doorways" between rooms. I could hear the gurgling of the dental tools. The floor was dirty, there were holes in the walls, the paint job was sloppy. The xray arm was concealed behind folding doors that were dirty. I wondered, if the facility was this dirty, what would the services they provide be like? It really looked like someone " bought a franchise", hired the cheapest labor they could find and just sat back looking to collect money. I walked out! read more

I agree with the other negative reviews of Natalie May, dentist at Coast Dental. She is condescending, rude and ignorant to her patient's needs and does not and will not try and make their experience any better. I made an appointment after not being able to contact anyone that would help me with the problem that they caused. I left a previous review and this time I added the voicemail in text to prove this is not a place you want to go! Topping everything off they contacted me finally for an appointment (notes in pics). The drilling my original bridge off was not okayed by me and done in February. Why do they need my insurance card when it was paid for. The entire experience was awful and completely shady. They called the day prior to my appointment to tell me my insurance wouldn't cover it. They called the day of my appointment as well asking me to call them. I added a pick of my call log. The red is where they called me and explained that I need to contact them, the black is me trying to contact them with no success and leaving messages that got no response. I don't know how this place is even open. They just expect the patient knows what they are doing and hand over a credit card. I am extremely happy with my new dentist and the work she did to repair the mess that was done by Natalie May and explained to me everything that she was and is doing and why. Again Natalie May and Coast Dental proved that all their negative reviews are true. Shame on all of you! read more

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This place is the literal WORST. "Lost" paper work for work you've had done and then they tried to make you pay again. You call to schedule and they take half an hour to "find a spot" You then make plans and then the office call to tell you that they want to reschedule you. And they didn't even schedule both of your kids like you asked. And to say they are rude is an under statement. They are so unprofessional. Please heed the reviews ans ratings. Avoid at all costs read more

Scammers and dishonest! Did a procedure on me that was not covered by insurance and did not notify me first. They tried to do that procedure on a previous occasion and did tell me to which I said 'no'. So not a mistake, just dishonest business practice. 1 Star is too good for Coast Dental. And after they pulled the tooth I had to go back an hour later because my mouth would not stop bleeding profusely. Bad business and bad dentistry. read more

Avoid this place at all costs. They should be closed down for scamming customers through insurance fraud. The day I was getting two teeth pulled and a partial plate installed they tell me my Aetna insurance didn't cover " certain " charges and said I needed to pay around $500 out of pocket. I didn't have it so of course they talked me into a SunBit contract which I've never heard of to cover the amount needed. I started making payments to SunBit and was curious so I got my statement from these scam artists that showed the codes for the work done. I decided to call Aetna and ask them why they didn't cover the codes/work that was done. Aetna informed me Coast Dental didn't submit the codes and if they would have they (Aetna) would have paid it. So after many calls with Coast Dental and Aetna bottom line is that Coast Dental is under contract to ACCEPT predetermined covered amounts as PAYMENT IN FULL and are not allowed to bill the customer additional charges. Coast Dental violated their contract with Aetna with billing me additional amounts nearly $500. On top of that they will not return any calls from Aetna. They won't even speak with them or me for that matter. I've filed a grievance with Aetna fraud investigation department who is currently working on this matter. Avoid this place it should be investigated for insurance fraud and stealing money from the customers. read more

from the minute, I walked in the door to the time I sat at my table. The time I walked in the door I was greeted with a smile and guided to a table, which was a perfect spot. The ambience was OK. The waitress was very polite. had a smile got my order, right and the price wasn't bad. I enjoyed the ambience the food and I will be returning back to telling some of my friends. read more

Stole over 600$ from me. Promised me that if I paid for a crown upfront prior to insurance approval that I'd be reimbursed when the approval came in. So the insurance money was delivered to Coast after approval came through. Coast received 2 crowns worth of money. It's been over a year and I still haven't gotten reimbursed! Shame on me for trusting them. Shame on them for the dishonesty. read more

I have been experiencing a billing issue with this office for months which they continue to ignore me. They claim I owe them $126.00 but cannot come up with a statement to show what it is for. I have reached out to the office, no return calls. I have reached out to the district manager, Nixta, and still nothing. The last bill was their "final" and they are threatening to send me to collections. This is absolutely ridiculous!! BE AWARE of how much you are billed and always ask for a statement. There is something not legit about this office and they are all about your money. In addition, the office staff is rude. I waited over an hour to be seen for my early morning appointment with no explanation of why or when I would be seen. They are out for your money, and if insurance doesn't pay for their erroneous billing, they come after you. BEWARE! read more

They ripped me off twice. sending bills after the fact that they knew insurance wouldn't cover. The place even feel dirty Find a better dentist this group is not good. read more

By far the worst experience at a dentist office I have ever had! They over charged me and did nothing of what I went in for. I wish I would have looked at their reviews before i went to them. I wouldn't recommend them for a dog let a lone a human. 100% crooks and should be put out of business! AVOID AT ALL COST!!!!!!!!!! HORRIBLE SERVICE!!!!!!!!!!!!!!!! Ever since the one and only went to them they keep sending me text messages to come back and emails even though I have requested them to stop many times!!!!!! read more

They ran a promotion, get power toothbrush and home whitening kit. I scheduled a teeth cleaning appt. 2 hours before my appt. they called me said no hygienist here today. I had to reschedule. I verified I wanted the toothbrush and whitening kit. And I told them I be bringing xrays. They said okay and will put in file. I rescheduled for 3 days later. 50 minutes prior to that appt. they called said no suction in office, need to reschedule AGAIN. I made 3rd appt. for the next morning. Went to appt. and brought xrays with me and had xrays emailed to them. Was there for almost an hour. They said we need full mouth xrays, they got on the phone with insurance company which according to Coast Dental you can only get those every 3 years. Lady come out and says we will have to reschedule me for the 4th time for next week. WTF. I said well give me the power toothbrush you promised and the whitening kit you promised, I drove to this appt. used my gas and wasted almost an hour here ! They respond sorry can not give you anything. Again WTF ! I showed up for my appt. they failed to do or give me anything. read more

I am not sure how to rate this dentist office. We are new to the area and needed a good dentist. While I feel like I got a great cleaning I also feel like I was scammed. It seems they get you in the office to do x-rays and the next thing they are telling you that you need a major cleaning and it will cost $700. I have been going to the dentist religiously since I was a child. I rode my bicycle with a toothbrush in my mouth. I take such good care of my teeth that my previous dentists have put me on annual checkups because I didn't need cleanings every six months. Knowing all this I asked for a regular cleaning and they refused. I could get the deep cleaning or nothing. I get home to find out my wife was told the same thing. I truly believe we may have been scammed. Do your homework before going to this office. read more

First of all, I went for a 2 PM appointment they had me fill out some outdated forms obviously they were copied in really bad condition. The girl at the front desk was extremely rude and I asked when I would see someone and decided to leave at 2:21 nothing ever happened. There was three girls behind the front desk just chitchatting and acting like they don't care About anybody's time or schedule. I can't believe places like this in business. also speaking English is a lost art form. I'd love to be speak spoken to in Spanish. It didn't understand anything. They said what a horrible place all right see you later bye-bye. read more

I have posted the same review on Google but will be posting this spreading this everywhere I am able. Whatever you do, do not give this place your business. When I first showed up to the location for my appointment there was a lady complaining at the desk about billing. I disregarded her as irresponsible or a difficult customer and went along with my appointment. I met with Ana Garcia who was very friendly and put me at ease even further. I was very surprised when they told me that I had gum disease, this was especially startling because my previous dentist told me my oral hygiene was great and I had no issues. I agreed to the extensive treatment plan they suggested out of fear. The plan included many items which included a custom mold of my teeth, special mouth wash, and regular deep cleanings. The dentist (Kinjal Vora, DDS) never came into the room, instead they video called in and told me these treatments were necessary. In one appointment they maxed out my annual dental insurance limit and I paid even more out of pocket, to be clear alarm bells were going off in my head the whole time but I thought I would be able to trust the dental team who would clearly have my best interest at heart. I was eventually told in a follow up appointment that my insurance claim was denied, the office told me that "the insurance company wrongfully said the deep cleaning was not needed when it was obvious that it is" I was asked to pay another $800 out of pocket right then and there. I wanted to get this sorted with the insurance company and asked for the records and any correspondence with the insurance company. The Office Manager Yudi never talked to me in person instead sent her young receptionists to deal with me, answered none of my emails, returned none of my phone calls or voicemails. I did eventually get the x-rays from them when I walked into the office and demanded them when I had a day off work, they have yet to send me any interactions with the insurance company. After looking through more reviews it appears that many people have similar stories and were pushed to similar "treatment plans" I am deeply suspicious that there is something nefarious going on such as insurance fraud. I have since paid my "outstanding balance" because I will not damage my credit when I can avoid it. But what I will be doing is contacting my insurance company to see what they suggest about looking into this potential fraud, I will be contacting the BBB, the Florida Board of Dentistry for potential ethical violations, the Florida Attorney General's office, and telling everyone about my experience with this business and pointing them towards the abundance of strikingly similar reviews. read more

Terrible customer service and dentist is just looking to make monies. All of our neighbors who have gone don't think they are any good.

I will never go back. I felt like I was treated like it was a used car lot. Take my review into consideration, and should they ever decide to return my calls or emails I may update the review. I want to add my negative review to the many others in hopes that someone smarter than I am will look for reviews first before spending their time and money at this terrible place. My story is Jan of 2024. Neutral: The upsell strategy of the place, the extra panoramic xray and the oral cancer screen. This is neither good nor bad, you can say no, I'm just pointing out what the place feels like. Pros: The dentist was pleasant and good. She suggested a deep cleaning for something like $1500 out of pocket. Cons: What totally ruined the experience for me was how they handled the treatment plan, after they told me I needed a deep cleaning. While in the chair I was presented with an estimate of services, totaling around $1500, and I said before I make any additional appt I want to talk to my insurance company about coverage. She then handed me the estimate on a clipboard and said "Please sign." This is the exchange: Me: "But it says here that I authorize the treatment, and I want to talk to insurance first" Her: "Don't worry about that, just sign." Me: "I'm not comfortable with that wording" Her: "It just a template" Me: "Well how about I cross those words out..." Her: [snatches the clipboard back] "DON'T CROSS ANYTHING OUT" Me: "I'm willing to sign the estimate so long as those words aren't there" Her: "Never mind" Me: "Well can I get a copy of it?" Her: "Not without signing" So I left the office without getting a cleaning, without an aftercare summary, and without a copy of any proposed treatment plan. Does it sound to you like they put the patient first? A few days later I called back and left a message that I wanted to talk to the office manager, no response. A few days later I tried again, but this time the mailbox was full. Then I sent an email that I wanted to talk to the office manager. No response. Then I called the "Patient Quality Assurance Line" which routed me to scheduling, where I left yet another msg for someone to call me back. The lady said "I will take that message. Now, do you want to come in for a consultation?" Umm... No. It's been a good month now, and there has been response at all. Again I ask, does it sound like they put the patient first? So take my review into consideration along with the others here. I'm never going back. read more

I called the 877-880-1212 "Patient Quality Assurance line", it's just an appointment line. Coast Dental "Scammers just pretending to be scammers that care" Coast Dental and Aspen are some of the only dentists that accept almost all insurances and discount plans. You go there thinking your cleaning will be covered, or cheap, but then they tell you that the services that you need aren't covered by your insurance or discount plan, as they hand you a $500+ Treatment Plan for your "Deep Cleaning". Borderline Bait 'n Switch right there. read more

It looks like I'm not the only one giving one star. My rating would be no star. This office has only one thing in mind. How much money they can squeeze our of you. It felt like I was in a closer for a codo timeshare. I wanted to take a shower when I got home. Do not use these people. There are many other Dentist in Cape Coral to choose from. Enter at your own risk. read more

I don't usually write reviews but this one needs to be written because it's so terrible that it's criminal. This dentist practice needs to be stopped immediately because of how terrible they take advantage of people and their health. I have been going to the Cape Coral office for over 15 years because Ana is a phenomenal hygienist .I went to get my routine 6 month checkup including X-rays and a cleaning. After the X rays were taken a few minutes later on a large TV monitor a guy with a white smock appears and he looks at the X-rays the hygienist emailed and tries to sell me a deep cleaning for $1800!! I was confused by this because I always had excellent check ups with no issues. I told them that I wanted my 6 month cleaning and I would get a second opinion from another dentist. They refused and told me that they would not do anything unless I was going to get the $1800 deep cleaning. So I went to an independent dentist that my wife uses in Cape Coral today. I got a full mouth ray, cleaning and dental exam from the dentist who is also the owner. I was told my gums and teeth are very healthy and nothing further is needed. My next 6 month appointment is scheduled for only a check up and cleaning with my new dentist. By the way , I have been told in the state of Florida that a dentist needs to be present and do an actual check up before they can recommend any work. This did not happen at Coast Dental. Do not go to Coast Dental!!!!! You have been warned by me and others on Google, Yelp and Facebook. read more

Holy Crap!!!!...Natalie May, the dentist, bragged about how good she was...the WORST dentist I have ever been to...I'm 72 and have seen a lot of dentists. She was patronizing, arrogant...and most of all, a very bad, unexperienced dentist. She put an eight tooth bridge in, in March and it was misaligned and cheaply made, for over $6k. I had pain from it from day one and she would/could not fix the problems. She believes that most patients are brainless. I told her I had a pain in my bridge when I bite down on it, so she told me to come back with food so she could see if the pain was there when I bit down on food..!!?? Pathetic read more

Went in for a first visit. Periodontal cleaning Charged me $1250 my payment should've been $304 They owe me $946 which I've been fighting for since April 19 Numerous calls from myself and corporate Florida Blue They never answer the and their mailbox is always full My credit card number by Emily on June 5 assuming she was going to credit my card $946 That never happened. Is my card number sitting on a sticky note for all to see ? I also witnessed several patients waiting and showing the same concern as mine They obviously do not have a clue about Insurance Do not get into the same situation Find a real dentist read more

Never had an issue with a teeth cleaning, yet they would only offer me the "deep cleaning" which was $1,800. After reading others review this seems to be a common thing they do. I've never left a dentist appointment feeling like I was trying to be scammed, but coast dental did that! read more

Save yourself the headache and go somewhere else. This place keeps trying to charge me after I already paid. They keep scheduling me expensive appointments that I did not schedule. I don't normally post reviews, but wanted others to know so they can stay away. read more

These people are so weirdly unprofessional. I made an appointment online , called them and they never received my appointment so I called a thousand times to get ahold of someone and eventually remade one. I did some yelp searching and realized this is a common one so I decided to switch providers. They really lost me when they didn't answer the phone. Reviews show people had a bad time, them overcharging and that's probably to make up for the lost customers. They should be more professional because I don't know how they could even still be open when nobody answers the phone, to even make an appointment. Will not ever be coming here. read more

Update: almost a year later I received a bill for a balance we do not owe. Tried contacting them again was told I would receive a call on Monday, again that did not happen. Go figure. I also emailed the District manager Nixzaliz Baez nixza.baez@coastdental.com and still have not received a response. This whole experience has been a nightmare from scheduling, balance billing, and the actual sales driven visit (don't expect to see a dentist in person, it will be virtual). In addition to filing a complaint with the state dental board, I'm writing this review because I don't know what else to do. My husband was seen in June but they billed the claim to insurance listing me as the patient. They also charged us more than what the EOB shows as the patient's responsibility. I called the insurance and they voided the claim and stated that Coast Dental would need to rebill the claim listing my husband as the patient. I have been trying since July 10th to get Coast Dental to rebill the claim. It is very hard to get anyone on the phone at Coast Dental as they do not answer and their voicemail is full. Although, I've requested to speak to a manager several times regarding balance billing and the wrong patient being listed the only person I can ever speak to is Emily. Emily states the claim was billed correctly and what we paid out of pocket is correct but they will review the claim and call me back. I never receive any calls back and any time I do get ahold of her it's the same thing we will review it and call you back.....I am sure we will eventually receive a bill for this whole visit since what insurance has paid has been reversed. I have also tried chatting, leaving a message with their quality assurance team, and filling out their contact form online. read more

No one should ever go here!!! I'm trying to save you all the trouble. My wife just got scammed from this place. They shot her mouth with 6 "antibiotics" not telling her beforehand. They charged her a absolute fortune and when asked to send X-rays - paperwork ect from the visit, they have completely avoided her and her questions! These people should be put in prison and or lose their license to touch anyone's mouth. If you're reading this review and work for this place, you should be ashamed of yourself and you should go work at McDonald's because that's the job you deserve. read more

Unfortunately, this business is unethical and will scam patients, just as I was scammed. Check their Better Business Bureau rating. My insurance is in-network with them, and I made an appointment for a basic cleaning. They ask you to sign the paperwork after you have received whatever services they deem necessary, and you are not informed of the prices until after, at least I wasn't. My cleanings have always been free. I had no cavities and needed no special procedures, but my bill ended up being $200. Basically, they will tell you that you need a "deep cleaning" and not tell you that it will come out of your pocket. According to BBB, patients will pay between $200 and $600 because they make more money that way than going through insurance. Very sad about the debacle here, my insurance company is suggesting a small claims court case. read more

Elder abuse. I feel that I'm a victim of "professional abuse" From my dentist, at Coast Dental on 8th and Del Prado in Cape Coral. She keeps mailing me bills for $436 every month! I guess I'll have to take this issue to the Better Business Bureau. She nor her staff are helpful at all regarding helping me rectify their error! Very Poor public/community relations! read more

This place is a joke and doesn't deserve one star! My husband made mIstake of going here for dental work, several extractions and a new plate. He paid out of pocket for the plate, waited a month to get it and extractions ( preapproved). He sat for over an hour yesterday waiting for teeth to be pulled, and pick up his plate! Only to be informed that all of a sudden they couldn't do the work, BUT he could take his new plate! OMG THIS IS THE MOST UNPROFESSIONAL OFFICE! Then, today when I made him request a full refund to go somewhere reputable, he was informed it would take up to three months! Buyer beware! So I called the number below to reiterate the problems as was suggested by the response. No one has bothered returning my very detailed message. I intend to follow up with a complaint to the Board of Dentistry and Florida health department Two months later, no refund! Countless calls, met with rudeness and unprofessional behavior.. this is a large refund that I'm waiting on. Stay clear of this place! Staff is rude, untrained and unprofessional 12 weeks later, I've called every 2 weeks, still no refund...we're talking almost 800 dollars! OMG this place should be shuttered! AND THE "smile manager" has never responded to any call Update: 5 months later. After months of being told call after call refund was to be issued, we got a call saying there would be no refund! Because they ordered the denture they would not refund any of the money. Keep in mind they had even requested our credit card number for refund to be issued. I have filed a complaint with the better business bureau which they won't respond to. Call after call to their corporate offices, no one will get back to us. The "office manager" who called was rude and unprofessional. So, no refund, no denture, how can they get away with this? Buyer beware. I will continue to file complaints, surely they can't get away with this? read more