Dr. Marc Abboud and his office staff are amazing! They scheduled my appointments for surgery and made sure I had all the information I needed. Dr. Abboud is very thorough when explaining what was going to happen during surgery. He has a wonderful bedside manner. He listened to my concerns patiently, and answered all my questions. While I was in hospital, he came in to make sure I had everything I needed. If I could give Dr. Abboud 10 stars, I would. read more

I was originally not going to write a review for this place but I was encouraged to do so to prevent other men in my situation to not even bother. If you are a middle aged man in the fitness industry looking for testosterone therapy, increased libido, higher energy, and muscle building and retention... I can tell you that this is NOT the place for you. Seek out a sports therapist. Flashback to 2019...I came here for a vasectomy. Dr. Norris was my doctor. He was rude, aggressive, loud, obnoxious, and arrogant. He lacked any type of bed side manner and empathy. Not to mention, I thought he was as old as dirt back then. It made an uncomfortable situation even more uncomfortable. Fast forward to 2024. I have been in the fitness industry for over 10 years. I am not a body builder but I am a regular gym go-er. 5 days a week. I am healthy and eat healthy. I had a feeling my test was low due to low energy levels, but didn't really know so I took it upon myself to get a full metabolic panel of bloodwork done just to see if I was experiencing any other issues. Sure enough... my primary says... you look great... no flags... except testosterone which was extremely low. So I know I can talk to 'gym' guys and get whatever I needed, but decided to go back to the urologist and get a professional doctors opinion. To my horror, Dr. Norris walks in. I did not know he would be my doctor but sure enough... he's still there and still practicing. I figure he has got to be pushing 80 by now. I was mortified. I wanted to leave immediately but decided to hear him out. He basically took my bloodwork papers and ignored them. He put them up on the table and might as well have just thrown them in the trash. He did not listen to a word I said. He spoke over me (loudly) to a point where I felt everyone in the next room (which was reception and lobby) could hear what this man was saying. It was extremely uncomfortable and embarrassing. I tried and tried to explain my situation, where I am at, and all the avenues I have taken. He interrupted and spoke over me EVERY time. This is where it gets even more strange. As he tosses my bloodwork aside, starts telling me that he has learned all this in the 50's. I thought to myself... surely modern medicine has evolved since when you started practicing medicine in the prehistoric age? Especially in the sports and fitness industry. There have been HUGE strides. He didn't appreciate anything I was saying, and no I am not a doctor or a urologist, but what I do know... is my own body. Well, he didn't like what I had to say (what took me a long time to WANT to say to anyone for that matter) or my opinions, and reverts to speaking to me like I am a child. He starts to explain to me how a car works (LOUDLY). A car cant go without gas. A car can't go if it has gas but the carb isn't working. They all need to balance. Thank you. I am a 43 year old man. I am not 7 years old. I know how a car works. I waited 2 months to get this appointment with this man and it was a waste of time, money, and emotion. At that point... I really didn't care if he knows what he is talking about or not. This is not the doctor you want taking care of you or your loved ones. I just shut down and listened to him ramble. When finished we were to schedule a new upcoming appointment and he walked away. I told the receptionist. Actually... don't even bother. I will go somewhere else. The receptionist had this look on her face... that she didn't blame me and understood. She was right outside the room I was in. I could only assume she could hear everything from him speaking loudly to him trying to talk to me like a child. I have never had any unpleasantries with the support or admin staff. They were always cordial and helpful if possible. If you have an issue with the support staff, I would have to say... it probably starts at the top. And if you worked for a doctor like Dr. Norris, then maybe you would be in a bad mood all the time too. If you want proof of my testament... just read the other reviews. Dr. Norris is a MEAN, OLDDDDDDDD man who needs to retire. I will NEVER return here and would advise anyone to not even bother. What a horrible experience. read more

My sister had a CT scan On July 1. The results were sent to the physician on July 2. They showed that she had Cancer of the kidney. Dr. Hightower did not advise her of these results until July 31 when she came into the office. There were no phone calls or any other contact prior to that time. He then referred her to another doctor at USC. He did not forward the results to the doctor nor assist in making the appointment. This is extremely disappointing! read more

It is hard to tell if Dr. Hightower is any good because his front office staff is so bad. They are unacceptably inept, rude, confrontational, and unprofessional. They set the tone for an unsatisfying visit. Find another doctor who makes good hiring decisions because until this one stops and fires everyone, you do not need to take the abuse you will receive in this office. read more

I am extremely disappointed of this unprofessional office. Every time I came, I had to wait at least 40 minutes before I can see the Dr. Today, it's a last straw that I can continue my frustration. I waited in the consultation room for about 45 minutes then I told the guy I have been waiting, he answered me I will be next. Then I waited for another 30 minutes I see no doctor. I told the receptionist that I been waiting for over an hour. She was so indifferent about my remark, so she answered by giving me another appointment for another day. I said no, because I don't want to make the stupid and regretful mistake with this office. This is the worse dr office that I had been. read more

BEWARE!!! Dr. Hightower seems okay, didn't give a lot of time but provided info and answered questions. We felt okay with the care he provided. The office staff is another story. [Except for the front desk receptionist who was cordial] Good luck getting anything that's expected to actually take place without numerous calls to push the job. Testing, referrals, whatever it is--GOOD LUCK! Zero Stars for Janet and Michelle and their helpfulness in getting referrals. Families are dealing with cancer and they act as if we're a total inconvenience and not worthy of their time. If they are overworked, they do not need to take it out on the patient with rudeness. Does this trickle down from the top?? I agree with another review, Phil H--inept, rude, confrontational and unprofessional---take your money elsewhere. I read the reviews before the 1st appt and just hoped that they were isolated. Nope!!! If I could Gove less than 1 star, I would. read more

I called three times in a row this morning to reschedule an appointment. The receptionist answers angrily, says please hold and hangs up. So unprofessional and rude. read more

Please please do not use this medical group as I had a nightmare experience with Dr. Norris from this group. I will be reporting him to the medical board and my insurance company as well. I am posting this to help others to not go through the same thing. There are many great doctors out there, please try one of them rather than this medical group. read more

I have called this facility 5 times and emailed them to schedule an appointment. The appointment scheduler is never in. "They have left for the day" I leave a message every week and no one calls me back. I asked to speak to the manager and they can't elevate me to someone who can help. If you have a serious health issue, I'd avoid this place. read more

Dr Norris is a mean old man and needs to retire. I was asks to see a Urologist after a visit to the ER they noticed a node on my kidney they stated two of them. Dr Norris enters the room looks grumpy basically said there is no reason for you to be here it's to small to do anything about it and probably had it since I was 2. I said then I wasted our time cuz that's how he made me feel well he started to yell at me because I said that. Then he only mentioned one node I said the ER said two he said do you want to read the paper work I said no I probably wouldn't understand it he yelled once again CAN YOU READ. Who treats their patients that way. Why don't you retire. read more

We have tried to make appointments twice and the scheduler/receptionist is extremely rude, the one working today 9.21.23. Absolutely appalled at her attitude. We were unable to make an appointment. My fiancé was referred by his GP due to blood in the urine and a history of kidney stones. She would not make an appointment for him unless we had imaging. However the GP did not order imaging and the old imaging is from years ago. I find it hard to believe the urologist would refuse to speak to a new patient about new symptoms/history without seeing imaging that is years old. Nor do i believe the urologist could not order new imaging. Regardless, the lack of professionalism from the receptionist/scheduler, unbelievable. She should not be working with the public, she has no idea how to communicate professionally. read more

I never use yelp, like never. But this place, man I was recommended this place by my PCP and so far i've had nothing but a bad experience. Nothing wrong with the medical receptionist or Front desk staff, they're amazing and so friendly. The problem is one of their MDs Dr Norris. I say what's been bothering me and it's been on going for the past four months to him turn around and yell saying nothings wrong with me I don't run tests if there's nothing wrong, oh but come back in two months. What do you can yell at me again? No, Im going back to see Dr. Hightower in a month so hopefully I don't get yelled at this time and he can try to fix my issue. I guess that's the problem with older doctors, they don't listen to you. I LEFT IN TEARS STILL IN PAIN. Thx Mr. Norris One more just incase Mr. Norris does see this NO ONE CARES HOW LONG YOUVE BEEN IN THE FIELD OF UROLOGY. WE COME TO YOU FOR HELP. if you just want to brag about how much you know about urology the exam room and infront of patients is not the place. Take the time and help someone actually fix their issue. This man should NOT be practicing medicine. read more

I am a UCLA patient, but since I work near this practice, I decided to give them a call--having PPO. 1) called 3X and picked option to make an appointment, it doesn't transfer you to anyone, it hangs up. On 4th time I decided to just push #0 to get someone on the phone, and a nice man answered and I let him know that I am very sick and that my OBGYN suggested I see a Urologist, I was told that I would not be able to see/scheduled a Doctor for 2 months. I let him know the urgency, and he responded "get another place to go from your primary Doctor". Just from step #1, I would never come to this location, I am glad that I am just now reading the reviews. :( read more

If you are a senior citizen, or you are taking a family member, who is a senior citizen to see a urologist, skip this office. Dr. Hightower took one look at my mother and disregarded any of her symptoms or problems. He rushed through the appointment. He talked over me. He didn't ask about her history. He announced he had a surgery to get to, and he needed to leave. Worst doctor ever do not recommend. Additionally, the front office asks for photocopies of all your pertinent information, ID, insurance card, list of medication's after they photocopy it, they give you a stack of papers half of the information on the papers is what is in the photocopies, a waste of time. read more

Trying to call regarding an appointment and line just rings, tried a couple of times today and yesterday with out any luck. Went before just making sure still open or just very busy read more

Dr. Park has helped with my frequent UTI's for the last year. He's very friendly, informative, and well spoken. Unlike a lot of urologist in the area, he takes the time to listen and go through all of your options with you for the best possible outcome. He also helps teach you and give you the tools to help take charge of your issues and help prevent them in the future. Would definitely recommend him to my friends in the area. read more

This is a review for Dr. Norris. I agree with all the other reviewers. He has a god complex and is extremely rude and laughs in your face if you go to him with questions and concerns. I had a surgery with him for kidney stone and ended up with so much pain. He gave me a cocktail of painkillers which made me nauseous all the time. When i complained, he claimed "The medication was supposed to be taken for the first 24 hours only" which he never specified. I have to go in for another surgery to clean up the mess he made with the first one. I wish i had researched more before getting treated by Norris. Please DO NOT go to this doctor for treatment. read more

Dr. Park did a urology procedure on my husband. It was a new procedure. It necessitated using a catheter for a few days. We feel that either the catheter was not affectively used or the procedure was not done correctly. In addition, it did not cure the urology problem. My husband had never been sick a day in his life until he went to Dr. Park. Shortly after the procedure, my husband developed a blood infection. Subsequently, he developed two more, having to have eight weeks of intravenous IV, and having to have gall stones and his gall bladder removed. This has all affected his heart to which he may need a pace maker. Through all of this, it has affected our life and the pleasure we use to have, as now he is house bound, having great difficulty in even walking. I would hate any one to have to go through what we have had to endure! read more

Dr Parks is a horrible rude non caring Dr. If you want to be mistreated visit Dr Park. The staff here is just as rude. The worst place I have ever been to and never went back. They don't care if you live or die that's Dr Parks attitude. No one needs to be mistreated like this. Too many nice caring Drs out there. He is the worst. read more

I have seen "Dr." Chai. The word doctor is in quotes because the first thing she took was an oath to do no harm. She broke that oath the first minute. I have never met or seen this woman before and in my first appointment, before even meeting me, she pulls me out of the exam room I was in, after I waited over an hour past my appointment time, and takes me to her office. Before I sit down she is screaming at me! She is telling me she won't do the procedure I need on me and that the previous doctor read the reports wrong. What a horrible, miserable human. She is not a doctor! She doesn't want to help anyone. She proceeded to yell at me about insurance and the other doctors in her group and wouldn't even let me comment or ask her a question. I don't understand since I have never been to this office or group before. I don't know her or the doctors she is yelling about. What a nightmare! read more

Sat in the waiting room over an hour for my appointment. Why give me an appointment TIME then? Don't come here unless you have nothing to do for the rest of the day read more

I saw Dr Hightower for a new patient visit, for recurring prostate infections over the years, that my family doctor called "chronic prostatitis." The office looked filthy and that it had not been renovated in years. There was a huge staff working up front and hundreds of patient files visible. They told me to leave a urine sample, which I did and left it in the examining room. After waiting over a half hour in the examining room, they said that the doctor was waiting for the urine sample results - the container was sitting with me in the exam room and nobody told me to wave them down. First lack of communications and office procedures. Nobody took my vitals, or went over my medical history, including the doctor when he came into the room. I told Dr Hightower all the symptoms and treatments over the years, in detail, but he didn't seem to be listening. He finally talked and gave me a prescription for pills, never mentioned anything about what I had told him, or speculated on what it could be or potential treatments. Only said he was going to stick a scope up my penis next visit to see what's going on. I can't believe the first course of diagnosis and treatment is an invasive procedure like that. He didn't even do a prostate digital exam. I know there are less invasive diagnostic procedures for prostate, and I did not need a complete urological workup using a scope so early in the diagnostic process. I think this is a money making enterprise with no concern about the patients. I ran out of there and will never come back. I'll be they are good at billing insurance companies for their fees. Other reviews of this office tell of horror stories of treatments that have gone wrong causing pain and ruining lives. I wish I had read those earlier, before my appointment. read more

Very friendly and professional office. Got a vasectomy done by Dr Hightower, couldn't have been more pleased and comfortable with procedure! He is very professional and good and what he does. The whole thing probably took about 10-15 minutes. The healing process went smooth and i was back at work on Monday (procedure done on Friday morning) i highly recommend this office and Dr Hightower! read more

These reviews I'm reading are old and inaccurate! I know for a FACT that there are doctors and staff in this office that bend over backwards to meet their patients needs and accommodate them.You cant always please everyone! read more

Speaking with Debra,on a bill she could not help me told her I did,not have a,Co pay,it was,in my fill that it was met. One she,would not look to she would not call my insurance, she said that was my job. I was a insurance biller that is,not the patient job. It is there job. I have been in there and all they do is stand around and talk about their Co worker behind their backs. While you wait. I called my inurance and they even were upset that they,could not do their job. It was,so,simple I called back and when Debra picked up the phone you could hear them all laughing and playing around. Great,on the billing getting the,job done!!!! read more

Dr Chai never knows who you are or why you are on... you have to brief her every time even thought the make you fill out paperwork explaining why your in... they obviously done take the time to read your chief complaint prior to seeing you. The facility is inefficient... expect long wait times and confusing direction. I have a primary at another facility that is Awesome... he's like a "town" dr in that they take the time to get to know their patients... this place is in it for the $$$$ read more

Was a close call for a 1-star review, but the only thing that saved it was Dr. Ingram. Dr. Ingram helped me with my issue when he'd be at the Long Beach location every other week or whatever. I heard he was retiring (actually overheard from another patient; would have been nice if he told me himself), so he referred me to Dr. Naftel in Los Alamitos (close to work, which is nice). Dr. Naftel did a fine technical job for my issue, but really didn't say anything or asked me if I had any questions; just a "dive right in" approach. I've seen his assistant at the Long Beach location; at least he had more of a table-side manner. Main issue I have is with the billing; good luck trying to dispute anything as Debra (the contact listed on their correspondence) will just say "that's the amount owed". It's also listed under the "30 days past due" box, which leads me to believe that I'm late. Oh, wait....insurance finally billed for a procedure I had in mid-February on March 31 and I got the statement yesterday. This medical group has fine specialists, but borderline surly-rude office staff. Should probably find another urologist, but the location and the fact they accept my indemnity plan are the main reasons to stay. read more

I had an appointment with Dr Norris at 115 pm waited until 2pm for him to show up. Dr Norris would not listen to a word I said and completely made me feel like everything that I was saying had nothing to do with anything. Total GOD like attitude. The staff was very unfriendly. I will never use that facility again. read more

The one star is for the PA because Dr Hightower barely spend any time with me. The PA is the only decent one there. The staff were all horrible. The first visit was not eventful. After a long wait, I had to drag answers out of Dr. Hightower and his PA. For a newly diagnosed pt with kidney stone, service and information was minimally provided. The second visit was more horrible, the staff has this real apathetic attitude. I had another appointment and asked not to delay my appointment to see the PA. They made me wait another 15 minutes. When I got in, I saw most of the rooms were empty. They lied. Everyone worked as slow as they could. I just needed the PA to confirm on the X ray that the kidney stone was still there. I saw it on my PC already. Another 15 min passed because it's on a CD not on film. Then It took another 5 minutes to just make an appointment. I saw how they treated other patients while I waited needlessly. This is not the place I want to go back for a procedure if needed. Besides, the parking is far away. The parking lot attendance was the only one that acted like a human being. I will never know if Dr. Hightower is a good doctor but I trust my judgement he could not be that good when people surrounded him are such an imbeciles. Searching google and heath grade now. I am sure they are not the only game in town. Btw, I got the best PPO insurance there is. Primary and supplemental. Your lost. read more

Right off the bat, this place seemed dated. Our pediatrician recommended us to take our son here of all places to see a Urologist. The waiting room itself was a joke. The seats had signs for social distancing but that was ignored seeing all the people inside was enough for me to take my son to the hallway and wait. When we were finally called in, the office itself was fully staffed if not over staffed with complete disregard for safe distancing distancing. You'd think a medical facility would at the very least have appropriate face masks for or face shields for their employees, this was not even remotely the case. Something as basic as proper PPE should be provided to ALL STAFF members and employees. By now I'm already concerned about the COVID ethics of this facility. Entering the medical room, I was completely taken back by how dingy, old and dated everything was. The walls had holes from previously removed fixtures, biohazard waste bins were left open, nothing was organized. The medical assistant came in and didn't even check our sons weight or anything, He straight asked me how much my son weighs and how long he is which I only knew because my wife and I track his growth but isn't that their job to take measurements? (I'm sort of glad he didn't because we didn't even want our son to lay on anything there) The longer they made us wait, the more I started seeing things that made my wife and I finally go on yelp to read about this facility. I am so glad we did! Upon seeing what others have said about this place and comments on our sons urologist. That was enough for us to just pack up and leave. For other Yelpers to say the urologist himself has a "god like complex" and knowing it's at a run down place like this is more than enough for my wife and I to never return. A lot can be said about how things appear and for us, if it walks like a duck, quacks like a duck then guess what.... you got it. read more

-Office is Suite 210, not in main hospital, in building with café attached. -Parking available in new structure east of location, otherwise timed parking spots available in local neighborhood...pay attention to parking signs local PD active/aggressive with citations. There is a turnaround driveway for easy p/u and drop off next to café on ground level (n/w area). Living nearby, I was very pleased to have been introduced/recommended to this facility. The staff is extremely helpful and friendly keeping the wait times down with a fast paced environment. The lobby is modern with a TV and a kids wall with toys. I had a vasectomy completed with Dr. Hightower who is very professional and kind. The procedure itself was under ten minutes with no complications, I would definitely recommend. read more

I was told that my insurance would be acceptable. AFTER receiving treatment, I received a bill from Debra. When I questioned why I was billed, I was told that they did not deal with LA Health Care. Why was I told that my insurance was acceptable? I called LA Health Care and they said they WOULD pay the charges if only Debra would submit the claim She refused to do so and I had to pay out of pocket . Not sure what her problem is but I will NEVER go back here. Great Doctors but the business side of this visit really turned me off. \ read more

I have received excellent care from Dr Naftel. He knows what he is doing and is very approachable. Answers all questions and explains what is happening. I first received care from him while in the hospital for kidney stones and infection. He was on call at the hospital that weekend. He knew exactly what to do to end that pain. Then we Scheduled a lithotripsy the next week. Can you believe I had another big stone three weeks later? The very day dr Naftel removed the stent. This one was stuck further down the ureter, and too big to pass. Dr Naftel knew just what to do. Used a laser on it thru a scope. I was knocked out. When I woke up the pain (and stone) were all gone. I highly recommend Dr Naftel. If you require warm and fuzzy, he's probably not your guy. He is all business and doesn't waste time. His or yours. If you want a pleasant, friendly, professional who knows his area of medicine, Dr Naftel is great. The office staff is all business also, but friendly enough. I need professional, competent people in an office and these people fit that bill. It's a busy office, several docs and many staff, all of whom I've dealt with are just as described. Friendly, but not overly so. You are not making friends for life. Just need to do what's required and get out in a timely way. That's what the office staff help you do. read more

My son is a new patient of Dr. Norris this year and he had his first visit a few months ago. So far the entire experience has been a breeze. He was easy to speak to, courteous and the office staff was professional. I really don't understand the negative reviews. They put me in an unnecessary state of apprehension prior to visiting this office. I was already stressed enough and didn't need that drama cloud. Anyway, like any other place of business, I suggest you be a good patron and come prepared! This means, have cash or card to pay for parking and a co-pay if your insurance requires it. Know whether or not you have insurance and bring your documents with you. Finally, please don't hold up the staff unnecessarily while I'm in the waiting room - it's rude. Have your stuff together before you come, please and thank you. read more

Dr. Norris did a unnecessary prostate surgery on my 80 year old father, every visit we had and every question we had he acted bothered to answer it and answered with sarcasm like we should kniw the answers to ou own co cerns. After the surgery, when my dad got every complications possible, everything went wrong and my dad got a contagious urine infection and ended up in a nursing home Dr norris wouldn't return my calls or the facility calls to answer question regarding how and why my dad got this infection and they would not send his medical record either. He should really recondiser operating Seniors or maybe just stop all together. Dr. Norristown has no compasion and turns his back when everything goes wrong.. He should be ashamed of himself not returning calls for an infection he caused. Never will I go to that doctor again. read more

This post is about Dr. Norris. Dr.Chai and Dr. Hightower. Be aware of Dr.Norris. I've had a huge kidney stone 10x5 mm, solid as a bone, plus stint going on 48 days. Since the beginning Norris was extremely rude, uninformative, and short answered when I asked a question. He never told me what kind of surgery i was having or how it was done, I had to stop him at the door before he left to ask about the procedure and success rate, as well as recovery time an so on, because of the nature of my job. I'm a utility arborist for SCE. I'm constantly using harnesses that wrap around my kidney area to climb trees. The stint is constantly running on the back of my penis which makes it hard to do my work properly. He was extremely annoyed by this, as he let out an obvious grunt of annoyance, Norris said I don't have to miss work and I should be fine, and to take a Tylenol. We're gunna do Shock wave lithotripsy, it's usually successful. U pee it out, come back in two weeks, and we take out the stint... Well. I ended up the ER cause of the pain a few days after the surgery. They told me I'm passing the stones. I wasn't. The post op showed on the x rays I still had the stone. it was out of my kidney and of broken up. He told me this by coming into the room and saying u have a 2nd surgery next week. Wait what!! Again he was annoyed. U still have the stone, its not broken up. U need surgery. I asked, okay what kind? He said the same kind, now if u can excuse me I have to attend to an other matter. I was in shock!!! Okaaay. I should have just left and found an other doctor, but with the pain I'm in, I went with him again. Second surgery proved to be unsuccessful, I ended up getting a kidney infection and had to go back to the ER. I called dr Norris office to be seen earlier, at this point I was talking to my insurance company letting them know what was going on. I didn't have a good feeling about this. I did what the insurance advised and saw an other Dr. Dr. chai. She was condescending the min she walked in. Mr Dino I just saw ur x ray, ur stones are breaking up and u should be passing it, u don't need anymore surgery". I said okay. But how long is that gunna take? My job can't afford to keep me grounded cause of my pain. I'm a foreman and need to be up in the trees. She said a week to whenever they pass... I said that can't happen. I need an end date. Is there a procedure that can take the stones out and the stint in the same day? She said omg look me Mendoza ur just gunna have to deal with the pain and deal with it. I asked to see an other dr because of her attitude. Dr Hightower was more compassionate, but no help. I called my insurance and got an appointment for a second opinion. Thank goodness I did. Dr.Hightower rescheduled me to see Norris today. June 5th the 48th day of agonizing pain. No Sex, missed about a months worth of work and almost broke... long story short. He's extremely rude unprofessional and uncaring. I wish I could write the whole story. But I'm limited on here. read more

My husband and I came here a year ago because our primary care referred us here. We had an appointment with Dr. Norris. Normal busy office. We didn't mind the wait time. My husband had his semen analysis done, and we were there for the results. Once we saw Dr. Norris, all he said was, " you will never conceive naturally; go to an IVF doctor. When I tried to ask questions about doing blood work or any supplements that he recommends, he just shrugged it off and said it's not going to happen. He was rude and incompetent. If male fertility is not your "fortay," that's fine, he could have referred us to another urologist specializing in this, but instead, he was rude and hurtful. We wasted our time there, and because he didn't run any proper labs on my husband, we missed a whole year of trying to conceive. Thankfully we switched to another insurance and went to UCLA Urology, and at my husband's first visit, they spent an hour with him, recommended supplements, and drew his blood. His lab results came in the next day, and they sent an Rx to our pharmacy!!!!!! Wish we would have NEVER wasted our time here........ read more

Dr Hightower performed my Vasectomy and I'm still in pain 9 mo later. I was black and blue for weeks after the surgery. I went back to see the doctor due to the pain. They charged me for the visit. I tried to dispute and the Doctor dodged my calls. He did not have the common courtsey to call me even once. I would not recommend Dr Hightower to anyone. PS- the staff is horrible read more

Dr. Hightower perform my surgery as well and I had a horrible experience. I was in pain the entire time and had a very difficult time staying still. To make matters even worse he did a horrible job stitching me up and I have a disgusting scar. I'm an absolute fool for not doing any research on this Dr. As of right now I am being treated for a hematoma because he probably didn't close the tube correctly and I bled inside my scrotum. read more

This review is for Dr. Hightower. I think he is one of the best doctors I have seen so far. He is extremely knowledgeable and compassionate. He is very caring. He is man of few words but hey who cares whatever time he spends with patient is very fruitful. I have a condition where I need constant care and he and his staff make sure they get me in same day. His staff is nice too. Last month I saw him three times and he never made me feel like my visit was unnecessary. On the contrary he encouraged me by saying that glad you got it checked out. He understands my situation more than any doctor I have seen so far and really compassionate about it. Thanks Dr. Hightower, you are the best. read more