I arrived 30 minutes early for my scheduled appointment at the Ormond Beach location, only to be told after checking in that my appointment was actually in Orange City. This was after three days of trying to reach someone to confirm the location -- and being told by their voicemail not to leave more than one message. No one ever called me back. When I finally reached someone after leaving the Ormond office, she said she would contact Orange City and call me right back. That call never came either. I drove to the second location on my own, only to be told I could not be seen and would need to make yet another appointment. By then, I had wasted half my day, two unnecessary trips, and my own gas because of their complete lack of communication and coordination. No patient should have to deal with this level of disorganization. My time has value, and I fully expect the doctor to pay the invoice I submitted for the time, mileage, and inconvenience caused by their repeated mistakes. This office needs serious internal fixes before more patients are affected. read more

Neurology Dr. Bennezette is one of the nicest doctors I've seen ever he's helped me through a lot in my years you couldn't find a better neurologist and the staff. They're pretty awesome too. I've been going here for years and I highly recommend this place. They're thorough. They follow through and they're always there to help. read more

They wouldn't call me back despite my doctor referring me and calling them for a week. Finally I got through only to be falsely told they don't accept my insurance. Don't go here because they clearly don't want patients. read more

At my appointment it was recommended that I stop taking a specific medication, I was instructed to take reduced dosage over a two week period. The issue started when the office failed to follow prescribe the correct number of pills, than goodness I was not traveling so I was able to have the issue corrected when I noticed. The more significant issue was towards the end of this process I was having palpitations and increased blood pressure I tried three times to speak to a staff member for guidance- no success. On Monday at 2 I finally received a call, they were glad I figured out a plan and advised I could call again if I had any other issues. Never even asked how I chose to address the issue or offered alternatives to reaching a staff member if an issue was urgent. As a hemorrhagic stroke survivor, I need to be cautious of certain events and had hoped that this practice would provide a better level of care. read more

If you want to be told that you can't be trusted because you were in pain and did what you had to do and got pills from a friend before you got surgery? Then, by all means go there and waste your time and your gas. Because the doctor gets on his high horse and thinks that he's better than you and tells you he won't help you and leaves you stuck with no other choice but to do what you had to do in the first place. If you want to get judged and treated like dirt, this is the place to go. read more

Cynthia Mitchell and purposely falsified my medical documents in order to keep me from getting opioid medicine she falsified information on my prior authorization I have the prior authorization to prove it. And she took all of my medical report out of my file so that when I saw Dr beg he didn't understand why I was there because he had no reasoning to give me medication he said my file was empty. Then was told I came up positive for a urine test with opioid results. That was also falsified because I took two urine tests that day a the second one was for a job. Negative results. I confronted her about what she had done and all she could say was I'm sorry you think that we failed you. I reported her to the state and I've heard nothing so I also reported to her to the attorney general and believe me I will continue with this until I get results. Her staff is nasty and rude they violated HIPAA by discussing my medical in front of other patients I've got pictures of how they deal with their urinalysis by probably about 12 or more different people's urinalysis cups in one basket and they've got a message on their bathroom door about your analysis being spilled all over the place and make sure you tighten the cups so this place is just absolutely unbelievable. The women at the front desk are nasty and rude Cynthia Mitchell's assistant told me that she did my prior authorization so she knew it was faxed read more

Traveled about half an hour while busy in school dealing with finals and after filling out paperwork in the office for 30 minutes they reschedule me because unbeknownst to me i was supposed to already have it filled out even though there were older patients that hadnt filled out their paperwork either. At the end of the day, all I am is a number and paycheck to them. They could give a shit less about what's going on with me. read more

Courtney and Brad are awesome. So is the rest of the staff. Don't know the blondes name that used to sit in the front but she was always so happy even when I would come in a bad mood. She made me smile. They run a pretty tight ship, so make sure you're on time. I have been going there for several years, I've never had any problems. Courtney's helped me out multiple times at the last minute. Brad listens to your concerns and doesn't just ship you out. Doesn't try to push procedures on either which is huge for me! Very happy with everyone there. read more

My last appointment was a couple of months ago. Dr. Benezette is wonderful however the appointment time is just a suggestion. My shortest wait time was 45 minutes and the longest was 2 hours. It is very ironic that they charge patients if they don't show up 15 minutes early. They need to improve this aspect of the practice. read more

Coastal has the most caring and helpful staff that I've ever met (and I've been to 3 other doctors for this same problem, BEFORE I found Coastal!)!! The doctors are also friendly and caring, but they also make sure YOU know EXACTLY what's wrong with you, how they're going to try to fix/help your problem, they answer any and all questions you might have, and they've even helped me understand things my OTHER doctors have done or ordered! It also helps that they have neurologists and pain specialists in the same practice, which is very helpful for certain problems! I have recommended them to other family members that needed them and all of them are still going there with me! As long as it's up to me, I'll NEVER go anywhere else!!! read more

The staff is professional, personable, & attentive. I love the staff & Drs, ARNPS & PAS They are wonderful they care about you & accommodate you with their schedule. Thank you, Dr. Beg, Dr. Beneezette, Rosado, & Dr. Gunn read more

horrible place do not come here. charge you 100 $ if you have an emergency and have to cancel, not only that if your not 15 mins early then you have to pay 100$ and come back when they reschedule you. and from a personal experience (showed up 10 minutes early to be told the doctor is gonna be half an hour late) wild.. considering if we're late we have to pay fees and make this drive all over again . this place sucks. read more

3 different owners in less than a year, they use scare tactics, charged 9k, were very unprofessional.. I would never recommend this place.. It is a total scam read more

I absolutely love this place, and I've been to many pain management places in my 15 years of needing help. The staff are very polite and helpful, and I absolutely love my Doctor, Ryan Shaw. I wouldn't change clinics for a million dollars! Well, maybe 2 million. But seriously, everyone is very professional and go out of their way to help you, especially my Doctor. Thank you for helping me to want to improve myself also. Deborah Johnson. read more

Oh, best neurology here in central east Florida. The staff is caring and efficient nurse practitioner. Ryan listens to my complaints and challenges! He prescribes medicine that is appropriate and not over the top with side effects. Would definitely recommend this group for anyone who has headaches read more

The entire staff are awesome. They treat you with kindness and are very respectfull. They are taking awesome care of me and continues to help me with my pain. read more

Avoid this office and "Doctor" Neil Brown! I was in a coma from Covid for 3 months and on ECMO and was referred to Dr Brown. He's the worst doctor I've ever been to through this whole ordeal I've endured. He told me my side effects and symptoms " were not his problem", he burned this bridge and I'm hoping to help others! The board of medicine has been contacted! read more

Very caring, listens to you and cares about your pain. They work with you until they get your pain managed. I am so very blessed with these drs, and office staff. The nurses bend over backwards to help and return your calls. They actually care about you and not there just for there paycheck. I've been going there for several years and extremely thrilled. My surgeon who is in winter park was very thrilled I found a pain dr that listens to your needs, and he is recommend his patients who live on the east coast to see these drs. Thank you everyone for ALL that you do. You've actually made my life enjoyable again for managing my pain. BLESS YOU ALL.. read more

Last month I called them everyday for 4 days to set new patient visit and they won't return my calls.

The staff is professional and personable. Dr. John Gernert and Dee were truly caring and listened and listened and really helped me get relief from my pain. you will safe in there care. Beverlee G. read more

I am not writing about the pain management clinic but rather about the one neurologist this clinic offers. Unfortunately I did not have a positive experience with this physician. He was not at all helpful nor did he seem himself or frankly sober on my second visit. read more

Dr. Benezzette, Rebacca , Ryan, ALL of the staff wear masks, tell you how to better protect yourself during these difficult times. They treat you for all pain issues. Mine is serious , but they treat me with great respect and listen to my concerns. If your in pain, go to Coastal Pain and Neurology you will be so happy you did. read more

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Don't recommend!! My first appointment there, they tried to force me to have a neurostim. device implanted that day, without even an examination! read more

MICHAEL Y. I have been going to Coastal Pain and Neurology for about three years for treatment of a neural-muscular condition which causes incredible pain. I certainly would not be going there for three years if the treatment was not good! From the moment you walk in 'till the time you walk out, you deal with smiling, positive people. The way I see it, their staff has to be made up of special people if they can show a positive, happy outlook even though they deal with people in awful pain every day. The only reason I gave Coastal 4 instead of 5 stars is most of the time there is a considerable wait past your appointment time until you are seen. This may be because they care, and do not rush you out of the examination room and are very thourough when doing their exams. Even so, I thought it bears mentioning! read more

Very helpful and professional doctors and nurses. They take the time to listen to you and help fix what is bothering you or at least point you in the right direction. Rebecca and Brad are my favorites. read more

Coastal Pain & Neurology Centers - Neurologist Near Me - Ormond Beach, Florida

adequate clinical notes not sent so the 3 important tests cannot be done. waste of my time and money and no one there returns messages or seem to care especially the office mgr. read more

I have been a patient at Coastal Pain and Neurology for over 4 years and they are by far the most professional and kind team. They truly care about you as an individual rather than a number. They have a wide variety of ways to help you feel better and handle your pain management. I highly recommend Coastal Pain and Neurology for your pain management needs. Thank you caring and ensuring that I am taken care of. read more

I was treated terribly by their receptionist before I could ever be seen by the DR.or PA. I just had spinal fusion surgery (ALIF), and was needing to get set up with pain management for when my post op Rx ran out. I had to schedule a pre-office appt. to give them info so they could request history from my physicians. All that seemed normal and went smoothly. 2 weeks later I arrived on time and signed in for my appt with a PA since no Dr's were available. The receptionist was talking with a friend about nursing school and was oblivious to my presence. I waited for 50 min. in the waiting room then noticed patients that came in after me being called to be seen. So I got up and asked the receptionist what was my status? She asked my name. Then she said, I was just getting ready to call you. You will have to reschedule since you were not here on time. I said, "I was on time, my name was in the third spot of the sign in sheet. She flipped back through the sheets and said it looks like the person ahead of you signed in a 2pm. Hmm, that's interesting because 2pm is 2 minutes away from now. Obviously a typo. I said, I have waited 2 weeks for this appt. and I was on time and I want to be seen. She said the Dr. has no openings and I would have to reschedule. I was really shocked, I have never been treated like this by a physicians office. I told her that too. There was never any apology from her just blame toward me. After I left, I emailed Coastal Pain & Neurology Center explaining the reprehensible treatment I had received and that the receptionist blamed me for an error when obviously the error was hers since she was preoccupied bantering with a friend over the counter and totally ignored me. I requested that the office manager call me and reset an appointment ASAP. My email was responded to quickly by the "Executive Assistant to the Clinic Administrator" of Coastal Pain Center. She stated that she would forward my email to their Office Manager, who will then contact me on Monday. Well Monday came and went, and so did the whole week go by without anyone from Coastal Pain reaching out to me. It's now 2 weeks later and no attempt by Coastal to contact me. So in my opinion not only does their receptionist not give a darn, neither does their management. Do yourself a favor and steer clear of this place and tell your personal physician not to refer patients here either. If you end up going here, good luck being treated humanely by the office staff. read more

This may be fine for pain management, but I was recommended to Dr. Schmidt by my podiatrist to see why I was having neuropathy in my feet. Even though I was going strictly for neurology I had to fill out numerous pain relief forms, which were totally irrelevant to my needs. Dr. Schmidt ordered some tests which I had done. Then it was suggested I have another MRI to do further checking on what they believed to be perineural cysts. The order was sent over. I called the imaging place and they had the order but it was wrong and they told me I needed to contact Dr. Schmidt's office. I called to do that and was put on hold by the receptionist. While I was on hold I got put back in the automated telephone menu and basically had to start over. I got a different receptionist who then had to connect me to the first one. The original receptionist tried to connect to his medical assistant and I got cut off again and back into automation hell. So I selected the option to get the medical assistant's extension. They go through a list of 6 doctors, but Dr. Schmidt isn't one of them. Does he not have a medical assistant? I called back and asked to be connected directly, got put on hold once again and then put back into the automated menu. I finally left a message but who knows if it will go anywhere. The test is probably unnecessary anyway as Dr. Schmidt basically said the radiologist suggested it a CYA. read more

I had given this place a 5 star rating in the beginning. I suggest you DONT go here. I have made 6 calls about my pain and trying to get someone to call back not only is the doctor leaving so is his assitant. No one is taking calls their excuse is they cant get in the voice mail. Two days ago I left a ,message with the front desk no return phone call. I left a message again yesterday no return phone call. They are VERY unorganized. Im supposed to have a procedure done I waited weeks finally I called my insurance company to see what the old up is and they never received the order from the office. Mind you Im on Oxycodene now because the pain is so bad. Im furious please reconsider going here. read more

They are awesome. They really care about their patients. Definitely will recommend to family abd friends in their pain management.

Don't go here!!! They will show your records to other patients by mistake because they do not respect HIPAA and are incompetent. There were so many mistakes I don't know where to start. If you're being urine tested, find another doctor. They accuse patients of being on drugs when they're not. It will be in your record forever. They wait a month to notify you to where it's too late to prove their testing is wrong by doing a retest. If you say something they ghost you and refuse to talk to you again. I wonder how many times they've been sued. They can ruin your life. Go to another doctor! read more

Coastal is the BEST! Staff and doctors all caring, good bedside manner and they treat you like a human being instead of a $ sign. I only wish they accepted my Humana/Medicare insurance since I am no longer under care for the auto accident. I will be in pain management for the rest of my life and it's very hard to find an entire group of doctors to trust! I will miss going. read more

Great, comprehensive office. I'm able to see a neurologist, pain management doctor, have EMG's, traction and physical therapy and massage. They also have other service which I don't use- CBD and medical marijuana. I recommend this office to anyone looking for the right treatment and tired of a run around elsewhere. read more

I love the staff at Coastal Neurology. They're always put forth the effort to give you the best care possible. They're quick to answer the phone and get you back to see the doctor. The doctors take the time to get to know you and your problems. read more

I will say the first dr visit was very scary for me. The dr staff is so sweet. Her name is Lacey was a perfect gem. She promised me that all the help would be doing and treating me wonderful. The wonderful MD was tall, soft spoken an tried to help me in any way. He is kind, and does not judgemental . I like him enough to pay out of pocket to go see him. Thank you to all who has cared for me since i became a patient..!!! read more

I'm very disappointed in this practice. Dr Rosado never informed me that he was no longer a participating provider for my Blue Cross Plan. It took 3 months for the bills to catch up to me. I consider this to be totally unethical. I complained to the billing dept but they could not have cared less. They are most definitely in this for the money! read more

I have gone to this office now for over 6 years and always have been treated respectfully and courteously. I count my blessings with knowing that someone will listen to me with my problems when I come in and be able to help me with any questions that I have concerning my health care. read more