1. Coastal Passages

1. Coastal Passages

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Swansboro, NC

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Coastal Passages

5.0 (3 reviews)
Open • Open 24 hours

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Response time

10 minutes

Response rate

100%

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4 months ago

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S. D.

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4 days ago

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2 months ago

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Ask the Community - Coastal Passages

Crystal Coast Boat Charters & Rentals

Crystal Coast Boat Charters & Rentals

3.4
(13 reviews)

Randal and Crysta were amazing! So nice and helpful. I would recommend this outfit anytime!! In…read morefact, I want to work with them!! Lol Doreen B.

Short Version: There's a strong trend in the reviews for this vendor. Many people get their boats…read moreand have a good time. But Crystal coast Boat Charters has a problem with communication, and if anything at all goes wrong, you'll find yourself wondering what just happened and be left without a boat. We booked a boat for rental on Friday, May 28, for our family coming in to town for Memorial Day weekend. We had a couple calls with Krista over the next couple weeks, up until two days before the rental. During that call she told me the person who was bringing the boat (I think she said her husband, but not sure if I remember that right) had a broken phone, but that she promised to get me "some phone number so you could reach him." Not exactly confidence inspiring, but stuff happens, so I rolled with it. I went back to other reviews after the crash and burn and found this broken phone thing was a common issue that they still haven't fixed. The day of the rental came and I finally received a phone call about an hour before our rental time. The gentleman who called me was bewildering at best. Instead of clearly telling me what was broken and whether it could be fixed soon, I got a bizarre set of contradictions ranging from, "I have a guy in Swansboro hooking me up" (With what? A new boat? A part?), to "I'm trying to just delay an hour" and then ending with, "I'm shootin for the stars, man, I just dunno. I'm a nice guy, though, I'm an owner operator." It was difficult to get further details out of him. As we got closer to delivery time, I texted. No response. Then I called at the time he was supposed to deliver the boat. "Sorry man, I'm not 1000% sure it's going to happen today." I said "ok, if it isn't, then do you know anyone else that rents boats?" Instead of responding to the question, he said "Gimme a few minutes man, I'll call you back." When he called me back, he said, "We got it and we'll be at X launch point in 30 minutes." When I told him, "We ordered it for Y launch point," he replied, "Well that's news to me!" But we expected to meet him there in 30 minutes. 30 minutes later, I received a vague text message, "The hub is done sorry I will call you." I tried calling him and he stopped picking up the phone. Not knowing exactly what that text message meant, I texted Krista indicating what a stunning failure this had been and received a text full of excuses. Mechanical issues are out of people's hands. I get that. But communication is fully in the business's hands. Bottom line: this company is a slap dash operation who won't take responsibility for their failures, and will just stop talking to you when everything founders.

Coastal Passages - boattours - Updated July 2026

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