We were in the process of selling our house when we discovered there was some mould growth in the attic. We looked up mould remediation businesses in the area and left messages with several. Mathew from Coastal Pure Air got back to us in minutes and, understanding the urgency of our situation, personally came to do a quote the next day even though it was a Saturday. He provided a detailed quote, gave us all the information we needed about the process, and assured us that he would schedule us as early as possible. We were impressed by his professionalism and obvious expertise in his field, and booked an appointment to have the work done. Early the following week he contacted us again: knowing our urgency to have the situation resolved he wanted to let us know that he had had a cancellation that week, and could put us in that slot instead if we preferred to have the work done earlier. Before the work was done, were provided a Service Engagement letter to sign, which clearly outlined the date the work would be done, the cost of the work, the responsibilities of Pure Air (i.e. maintaining adequate insurance, compliance with WCA, professional conduct) and options for redress if the services were not provided according to the agreement. This is the first time we have recieved anything like this from a contractor in this area, and it further impressed us with the professionalism of this business. On the day of the remediation, they arrived on time, made every effort to minimize any disruption in our activities - we work from home, so this was important - and the work was completed in good time. After the work was done we were provided with before and after photos of the affected areas, and the actual cost of the work was exactly what was provided in the quote. We were very impressd with this company from first contact. Coastal Pure Air staff were responsive, professional, and definitely went above and beyond to help us. We would highly recommend them to anyone read more

If you are finding yourself overwhelmed with the prospect of re-claiming a space from allergens, odours or contaminants, whether biological or man-made, you've come to the right place for help! We had come to believe that our somewhat ancient, free standing garage was a lost cause. For more than 40 years it has been our 'go to' stash for everything that didn't fit into our small, 900 square foot home... including the residue of our parents' estates that we had not yet found a way to part with. All this 'stuff' languished relatively safely there until last year when the rats moved in. Within a very short period of time, the garage & its contents were contaminated. We cleared it out last summer and did our best to clean, however, the odour of rat feces & urine had permeated the concrete floor, the wooden walls, the small attic & everything that remained inside. Going in there required wearing a mask and was clearly not healthy. Online research led me to Coastal Pure Air... a phone call reassured me that, indeed, something could be done for us & a date for the procedure was set up quickly. From first to last, Mathew has not only been a consummate professional, but also a comfortable and easy person to deal with. He is interested, knowledgeable & willingly answered all of our questions about his process and what we could expect. We are delighted with the result! We now have a sanitized, safe garage with not one whiff of rat smells! We recommend Mathew and Coastal Pure Air without reservation. read more