The process of drying our home was acceptable. Dustin was courteous and informative…read more The restoration process was, however, an absolute nightmare. Once work got started we had cameras set up in our house so we would check up on them from our hotel room. The crew was very messy. They didn't cover any of our belongings while they hung drywall. They left trash everywhere in our house (food wrappers, soda cans). They goofed off, watched videos on their phones and did very shoddy work. I'd say at least a third of their work had to be redone. This was all because of what would be a constant problem: no supervisor on site. EVER. The contractor in charge of our job was never to be seen. He would occasionally stop by first thing in the morning to drop off supplies, but was never around more than 10 minutes. I was in regular contact with him trying to understand why things were taking so long and why they were being done so poorly, but I had to also figure out that he was a "fast talker". He would constantly make deadlines and miss them. Promise things would be fixed, but they wouldn't get fixed or it wouldn't be done correctly and needed to be fixed a second time. This became the common routine since he never inspected any of the work done. He also wouldn't provide his workers with proper materials and they were always back and forth to Home Depot or Lowe's. I can understand running into an issue and needing extra supplies, but this was every day. One day I happened to be home while they were working and they wanted to stop work because they had been given the wrong toe kicks to match our cabinets so I went to Home Depot myself and bought them so they could carry on with other work. It was ridiculous. This also meant that I became the defacto crew leader at times. I had to follow everything they did and make notes of what wasn't done correctly or done at all and report back to the company like I worked for them. Our bathroom needed a new vanity and I had to measure the space for a new one because he couldn't be bothered to. Surprise surprise, my measurement was incorrect because I'm not a contractor (didn't account for outward swinging doors) but he bought a vanity based on my incorrect measurements anyway. Two more days lost This went on and on for months. Meanwhile, my wife and newborn son have been stuck on the second floor because the first floor is a jobsite run by a company with no sense of urgency, but very excited to get paid. I made the mistake of giving them payment up front for the first half of work and I think that had a lot to do with them dragging their heels because once they heard I had a second check from my insurance company they would not stop asking about it. It made me wonder if they were having cash flow problems because they seemed desperate for the money. In case anyone reading this doesn't know already, you DO NOT have to pay up front for ANY WORK. Payments are made when work is done like any other business. But the owners and supervisors at Anderson insist they are entitled to that money immediately. It took a conference call with my insurance adjuster and them to lay things out plainly. They had dragged their heels long enough and it was time to finish the job or not get paid. They magically completed everything in a week.

Anderson Restoration was recommended to us by a friend and I'm so thankful. We were able to trust…read morethem with the whole process and never had to worry. If we have another disaster I know exactly who to call.